Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the affordability, light weight, and attractive color of the 14.0" Laptop. They appreciate its user-friendly interface and extended battery life, finding it suitable for gaming and its size convenient. On the downside, some users express concerns about its slow performance, small screen, and inconveniently located number pad.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Slow
Bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible product I can't believe it has such good reviews and no it was nothing wrong with best buy the product itself is slow even for internet browsing don't get save like $100 to $200 more and it will be way better
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are extremely sorry the device is running slow and for the inconvenience, this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We are recommending completing a system refresh on the device.
1. Click the "Start" button.
2. Click "Settings".
3. Click "Update & security".
4. Click "Recovery" then select "Reset this PC".
5. Click "Get started". Click "Keep my files".
6. Click "Reset".
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support