Customer Ratings & Reviews
- Model:
- E410MA-TB.CL464P
- SKU:
- 6508083
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers love the affordability, ease of use, and performance of the 14.0" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC, praising its compact size and lightweight design. Many appreciate the long battery life. However, some users point out limitations in storage and RAM, and a few have experienced issues with the touchpad.
This summary was generated by AI based on customer reviews.
Not good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen died twice and stopped working after only 4 months.
No, I would not recommend this to a friendLaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product for simple browsing usage. Speed drags when using office software
No, I would not recommend this to a friendNot bad for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not a bad laptop for the price I just wish the battery life was a little better.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear OliviaM,
It's unfortunate to hear that the Battery does not meet your expectations. This is not the quality of service expected from ASUS and this is absolutely not the experience we want you to have. Have you tried optimizing your Windows system settings for Battery Life? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018923-0077) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
The Birthday Gift Gone Bad...!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Asus laptop for my father for his birthday in September 2022. It seem to be ideal for him to use for paying bills and online shopping as he is not big on using laptops outside of working. In the past 3 months my dad has only used the laptop 4 times. Every time he powers on the device, it revert back to laptop setup screen and we have to setup the device all over each time. Creating user profile, installing apps, and setting up his printer. This has become quite frustrating for him again as he is not a advid user of technology. I went to Bestbuy today to see if they would repair or replace the device. The CS rep saids I was past the return date and would have to pay $149 to have the laptop repaired. Thats more than what i paid for the device originally. Im very disappointed and dissatisfied with Asus's product. I would not recommend this for anyone to buy!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrJB,
Certainly, it is an ideal laptop for his computing needs.
We certainly understand your disappointment and the inconvenience this may have caused you. We recommend sending the laptop in for service, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. To send it in for service, a RMA number is required for the product. For more informations, please go to: https://www.asus.com/us/support/article/818.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Idk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty slow every time i watch a YouTube video it randomly reloads it self really annoying
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TestiConsumer,
It's unfortunate to hear that your unit is running slow while watching a Youtube video. We do value our customers and take negative customer service experience very seriously. Please attempt the steps from the FAQ below.
For further assisntance send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018923-0030) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubelshooting - https://www.asus.com/support/FAQ/1042398/
No Worky
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing wouldn't charge after 28 days. We Traded in for a HP
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MADD,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102026090-0200) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Terrible Purchase & Experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unlikely we'll ever do business with Best Buy again. We purchased this laptop for our grandson's birthday when it was on sale. He just came for a visit and we gave him the laptop which had never been out of the box. The device would not power up. We got with ASUS tech support and they were not helpful. They wanted us to send it in so that they could 'repair' it. We don't want a repaired device that never worked. We were also shocked to see that Best Buy's return window is only 2 weeks! That's ridiculous. It tells me that they have no intention of standing behind the products that they sell. All we want is to exchange the laptop for one that works. But Best Buy is not cooperating in the least. We have done a lot of business with Best Buy over the years, but it's easy now to see why they have had to close so many stores. Even Amazon has better service. Very disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VickiF,
We sincerely apologize for the poor experience you have had with this laptop as well as Best Buy. Please follow the steps in the FAQ linked below to troubleshoot the issue. We value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0137" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/#:~:text=Please%20turn%20off%20the%20laptop,seconds%20to%20do%20Hard%20reset.
Slowws
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very crappy computer! start up is extremely slow & slowwwwwww
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexanderD,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102026090-0201) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
This was not for us
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing was way too small and buggy. We had the hardest time using it, and it ran pretty slow as well which defeated the purpose of getting it because we needed something faster. It's honestly only good for like school work if you have a kid in high school or elementary school doing remote learning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear miisscherry,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Wrong deciesion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not use to this an dont care for it much i wish i got different brand
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Charlotte,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0099) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Faulty hardware
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop crshed (motherboard circuitry) gone twice in less than 4 months
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PavanM,
We are sorry to hear that your computer crashed. We would recommend that yoou have the unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 6 weeks ! Don't buy. Won't start or power up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JesusM,
We are sorry to hear about the unfortunate experience you are having with theunit not powering on. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1014276/
Asus laptop review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a blue screen issue that comes up occasionally, but that might be Windows 11.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear asuslaptoppurchase,
Please allow us to apologize for the inconveneince you are experiencing with Blue screen errors. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Windows? Please attempt the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207033408-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hard to set up. size and weight are fine as is the clarity of the screen
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jsl1,
Thank you for leaving this review about this model and we apologize for the issues you experienced while setting up the product. We value our customers and take customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102018748-0043" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Number pad
key pap sucks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The number pad is a joke. U can only use the scroll key above or below the arrow this sucks. U have a key board so why put the numbers on that little pad it should be all for scroll key. Who ever designed this must have been drunk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KennethmR,
We sincerely apologize for the poor experience you have had with this product. We can assure you that many customers have been satisfied with this product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0168" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
laptop review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably good for price but shows some tendency of unreliability.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JamesJ,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0104) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
.............................
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT ABLE TO ADD HEAD PHONES ...........................................
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you are unable to add headphones. We do value our customers and take negative customer service experience very seriously. We would love to investigate this matter, so that we can put your mind at ease.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018923-0080) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Be careful if you buy "open box"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered an "open box", which was a bit cheaper. It was supposed to be in excellent condition and with all parts. Well the box came, in very bad shape to begin with and I took out the laptop and it had smudges all over it and upon turning it on, it had NOT been reset. There was no power cord in the box either. I immediately called and was told they were sorry for the inconvience and that they would order a power cord. This would take over a week. I couldn't wait as there was no way I could test the laptop as it had to be plugged in to reset. I sent it back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gwen,
I'm sorry to hear that you didn't receive the unit as advertised and you returned it. What you've experienced was not intentional and this is a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
you get what you pay for
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap. Dint wast your money. I returned this so called laptop
No, I would not recommend this to a friendPoor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad to start. No longer turns on wirhin only a year of purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit is unable to turn on. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Have you tried doing a Hard Reset? Please follow the steps in the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0067) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042613/#:~:text=Please%20turn%20off%20the%20laptop,try%20to%20restart%20your%20laptop.