Customer Ratings & Reviews

Dear Valued Customer,


We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0064) for us to better assist you.


Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support

Dear Nicole,


We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0096) for us to better assist you.


Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support

Dear AlbertaM,

Thank you for sharing your review about this laptop and we are sorry to know that this laptop did not meet your requirements. We do value our customers and take customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2104019852-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Leonardo
ASUS Customer Loyalty US Support

Dear Elizabeth K,

We are sorry to hear that you're experiencing issues with the speaker as well as the laptop running slow. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQs linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0191" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Leonardo
ASUS Customer Loyalty US Support

[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/

[Notebook/Desktop/AIO] Troubleshooting - How to fix the Sound (Speakers/Microphones) problems: https://www.asus.com/us/support/FAQ/1015070/#:~:text=Check%20the%20settings%20of%20output,%5BMore%20sound%20settings%5D④.

Dear Valued Customer,

It's unfortunate to hear that your laptop is slow. This is not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support

Link: https://www.asus.com/support/FAQ/1042398/

Dear Tradigital,

We appreciate you leaving your review about this model. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102018923-0089" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Leonardo
ASUS Customer Loyalty US Support

Dear NicolaD,


We're sorry to hear that your unit is running slow. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. Have you tried updating your Windows to the latest version? Please follow the steps in the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0085) for us to better assist you.


Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support


Troubleshooting - https://www.asus.com/support/FAQ/1042398/

Dear AlexisW,

We certainly understand your disappointment and the inconvenience this may have caused if the laptop is not working properly.



All ASUS products undergo intensive quality control testing and inspections, these are random problems. To keep the laptop stable or working properly, please ensure Windows is up to date. If the camera is not working, please reinstall the camera application from the Microsoft Store and check in the Device Manager it is working properly. If these steps were performed to no avail, we recommend that you take it to the nearest BestBuy location for disagnostics. ASUS provides warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Dear TiffanyH,

We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.

Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/

Dear Kasaundra,

We sincerely apologize for the slow performance issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102018923-0103" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Leonardo
ASUS Customer Loyalty US Support

[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/

Dear nijah,

We appreciate you leaving your review about this model. Since the system is running slow please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102018923-0090" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Leonardo
ASUS Customer Loyalty US Support

[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/

Dear laptop,


We would love for your to use the device when you are able to and provide us with your feedback to improve our approach and processes in order to achieve customer service excellence. We do value our customers and take negative customer service experience very seriously.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207001116-0001) for us to better assist you.


Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support

Dear Modem,


We're sorry to hear that you are having issues with your sound. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Please allow us to make your experience with ASUS a better one. Have you tried updating your Bios Version? Please follow the steps in the FAQ below.

We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018923-0082) for us to better assist you.


Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support


Troubleshooting - https://www.asus.com/support/FAQ/1015070/#:~:text=chapter%20for%20troubleshooting.-,Check%20the%20settings%20of%20input%20device,%E2%91%A3%20in%20the%20sound%20settings.

Dear Valued Customer,

I'm sorry to hear that the unit is slow and takes a long while to update wirelessly. This is not the kind of experience we want our customers to have. Have you updated the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support

Troubleshooting - https://www.asus.com/support/FAQ/1042398/

Dear Nicole,


We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018748-0049) for us to better assist you.


Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support

Dear Valued Customer,


We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations with the Touchpad and this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018923-0056) for us to better assist you.


Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support

Dear Pods,


We are sorry to hear that your unit is running slow. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously. Have you tried updating the Bios? Please follow the steps in the FAQ below.

If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0058) for us to better assist you.


Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support


Troubleshooting - https://www.asus.com/support/FAQ/1042398/

Dear LeilaS,

Thank you for leaving this review about this laptop. We do value our customers and take customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102018923-0079" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Leonardo
ASUS Customer Loyalty US Support

Dear JimS,


We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. Windows 11 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0062) for us to better assist you.


Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support

Dear Valued Customer,


Thank you for your comment.



Indeed, lots of satisfied customers, having positive experience using the product, will agree with you that it is a decent laptop that is good for emailing, internet browsing and basic or light computing applications, without compromising system stability and performance as long as Windows is up to date. It does video-streaming in HD, just ensure internet service or working properly and stable since poor internet connection will affect the quality of the video. Also, verify if the source file or video content is in HD.



Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty