Customer Ratings & Reviews
- Model:
- E410MA-TB.CL464P
- SKU:
- 6508083
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers love the affordability, ease of use, and performance of the 14.0" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC, praising its compact size and lightweight design. Many appreciate the long battery life. However, some users point out limitations in storage and RAM, and a few have experienced issues with the touchpad.
This summary was generated by AI based on customer reviews.
not to bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the money...Okay!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear vlad,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0084) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
One
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't touchscreen which is what I needed to play games
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear spoc1,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0047) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a christmas gift so i havent even opened it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Smiley,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0065) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Asus product I purchased to small needed bigger on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is nice, but over all it was to small for my needs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer, We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. It's unfortunate that this model does not meet your expectations, this is absolutely not the kind of experience we want any of our customers to have. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Cons mentioned:Touchpad
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time I purchased in September 2022 the keys didn’t work. I exchanged it to one that that did. 2 months later it won’t turn on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ElleW,
We're sorry to hear about the undoertunate experince you're having with the keyboard on this model and power issues on this model. Please allow us to make. your experince with ASUS a better one. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Touchpad
Faulty touchpad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s only been a month and the touch pad randomly stopped working today. No damage or anything just not functioning at all. If I can still return it, it’s going back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nerds09,
We are sorry to hear about the unfortunate experience you're having with touchpad on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1042539/#:~:text=chapter%20for%20troubleshooting.-,ASUS%20Precision%20Touchpad,or%20not%20after%20enabling%20it.
Sort of alright I guess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made the mistake of coming from multiple gaming laptops when I got this. I didn't know it couldn't handle the same amount of multitasking. It's great for someone who doesn't have to do a lot but for a business heavy person I wouldn't recommend
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bigtuck74,
Thank you for sharing your feedback on this model. We're sorry to hear that it did not meet your expectatons. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product thinking I was get a deal & upon opening the box & turning on the device & the screen kept glitching from clear to black. I onlynised the device for college zoom meetings & taking botes in the word program & 26 days later the comput screen turned black & the device never gave back on. Asus said the would fix my device if I would pay $50 for their lable to ship it to them in CA. If they cannot fix it they would replace it. Best buy said they couldn't exchange the device for another after 5 days. I was highly upset If it was working properly this is an great product.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear NFord,
We do understand your disappointment if you are experiencing issues with the laptop from the get-go.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. The laptop will do several system reboot, black screen temporarily or restart during the update process.
Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was misrepresented. Very slow processor; limited operating system. Stuck in S mode, or else the notebook would come to a halt.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mojo,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent laptop. It runs popular computing applications, without compromising system stability and performance as long as Windows is up to date.
WINDOWS 10 S mode, was intended for speed, simplicity and security. Only applications available at the Microsoft Store are allowed to be installed. In order to install third-party applications, the OS needs to be switched to WINDOWS 11 HOME in order to installed third-party applications. For instructions, please go to: https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Touchpad
The worst laptop I’ve ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, keyboard is not working properly, keeps getting disconnected from internet for an unknown reason, avoid buying this laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hillary,
We're sorry to hear about the unfortunate experiences you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you back up your data and perform a system reset. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Ram
DONT BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend you don’t buy this laptop. The rams are not upgradable and everything is slow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ahmednur,
We're sorry to hear that you're having issues with your unit running slow. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
NOT user friendly!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup tequired "wifi" contact which is difficult/inconvenient, since I live in a remote location. At this time, weeks after purchase, the tablet is still not usable...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused.
This is a Windows setup related issue, we recommend that you contact Microsoft for further assistance.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok for the money I paid. I guess you can do some light web browsing but if you have too many tabs open then .... good luck loading anything......
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CKBoston,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Its a excellent! Choice for simple things
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this laptop but....the battery life is horrible. Unless you are home all the time this isn't a good choice. Just my opinion.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KerryLee,
Absolutely, an excellent choice for basic and light computing needs.
We certainly understand your concern regarding the short battery life. The battery life is approximately 12 hours of light to medium workload. In order to improve or prolong the battery life, please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use it, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please verify if the unit is running with the most current system update and third-party battery draining applications are not running if not in used.
If you need further assistance, please email me at cl-rodel@asus.com and I would be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
bad computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.computer shuts off on its own and doesn't come back on. Lately I haven't been shutting it off afraid it will not come back on. very dissatisfied with purchases
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear that the computer shuts off and failed to turn on. What you've experienced was not intentional and this is a random case. Have you tried a hard reset? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1014276/
Not good for producing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It in ok laptop but if you plan on buying it to make music or any producing it rlly not the best for that but anything else It does good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TeyL,
We're sorry to hear that thismodel did not work for you. We do value our customers and take negative customer service experience very seriously.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Performance, Size
happy with this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the black friday sale price I got this for it works amazing. Got it for my dad this christmas so that he is able to check his work emails. It is fast enough, does the job, great size. Doesn't weigh so much either.
I would recommend this to a friend Very basic model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor display. Uncomfortable keyboard. Weird mouse calculator that often activates unintentionally.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mikecfenian,
I'm sorry to hear about your experience with the keyboard, display, and touchpad. This is not the kind of experience we want our customers to have. The feature on the touchpad is called a numberpad, you can refer to the FAQ below to learn more. For assistance, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
FAQ - https://www.asus.com/support/FAQ/1038283/
Keyboard FAQ - https://www.asus.com/support/FAQ/1015071/
Asus 14" Laptop Intel Celeron N4020
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for less than a week and it suddenly can't turn on at all. The laptop was pretty cheap but the quality is not good
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sky578,
We certainly understand the inconvenience this may have caused if the laptop not power on or boot up suddently.
If the laptop will no longer boot up or it's just black screen, please do the following. Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source. Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop I just didn’t like S mode would’ve been great to know about that before hand. Besides that well worth the money
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laptop,
I'm sorry to hear that you are not pleased with the Windows In S mode. At your own discretion, you can choose to upgrade to Windows 10 Home. You can learn more via the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1034213/