Customer Ratings & Reviews
- Model:
- E410MA-TB.CL464P
- SKU:
- 6508083
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers love the affordability, ease of use, and performance of the 14.0" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC, praising its compact size and lightweight design. Many appreciate the long battery life. However, some users point out limitations in storage and RAM, and a few have experienced issues with the touchpad.
This summary was generated by AI based on customer reviews.
disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought a laptop, it was inexpensive, but was told I could have the requirements I needed to fit my needs. There are so many agreements and so many hidden portions that it's taken several days and I still have not been able to use it.While the sales person was nice, he made it sound so easy. It is not. Very disappointed. if you want help, they want you to pay for service that costs more than the laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand your disappointment and inconvenience if you are experiencing slow system speed or performance issue with the laptop.
Certainly, the unit was designed as an entry-level computer that runs basic and light computing applications like web-surfing, emailing and word-processing without compromising system stability and performance. This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, while accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Storage
Do not buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is almost unusable. Very little storage, slow running, and just not great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandon,
I'm sorry to hear that the unit is slow and you are not pleased with the storage. Please ensure to keep your OS up to date and you can refer to the FAQ below for steps to improve your performance. As for the storage, you can store it on the cloud or connect an external drive via the USB port. For any troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
I would pass!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a challenge to use. It’s connection to Microsoft products, your requirement to search for a way to “turn off” features that require you to utilize their products is tiresome. So much so…that this laptop will be making its way back to Best Buy!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KevDewd68,
It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously.
This model is included with Windows 11 in S mode designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 11 S mode. Please see the link below for mroe information.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102026090-0086) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307
Slow Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its the slowest piece of garbage. Got it out of the box and its so slow, my sisters school chromebook runs 20x better. takes years for stuff to load on the web. good look watching twitch or any online streaming website unless you want to wait literally 5 minutes for it to load.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GavinS,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic if you only want to go online and watch video this is fine anything else don't buy it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear peter82,
We are sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Pretty, that’s it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed an affordable computer that was pretty decent. After reading reviews I chose this one. This computer was super pretty. However it did not connect to my home internet, I took it to a cafe and it connected to public wifi with no issues. I spoke to someone and they couldn’t even guess why I was having this issue. Unfortunately I had to return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mandie,
We're sorry to hear about the connection issues you had with this model and that you had to return it. Based on the issue you described, we would recommend resetting your router and attempt to connectonce more, If the issue persist then we'd recommend contacting your service provider. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not worth it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor processing power. Only useful for browsing web pages to read or for typing purposes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnJ,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. lease allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Ram
Its ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good for basic stuff but one download and it was out of memory
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Annmarie79,
It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. Alternatively, this unit can be expanded up to 512GB using the M.2 NVME slot located on the Motherboard for more storage space.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102026090-0084) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Not with it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went bad after 5 months. Screen Display quality is not great. Pay for what your get
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VirtusI,
We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1015072/
- Cons mentioned:Memory
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer randomly stopped working won’t shut on barely got any use out of it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tortisebrains, thank you for bringing this to our attention and please allow us to apologize for the inconveniences caused. We do appreciate your feedback as this will aid in any improvements that need to be made to the model. Is the unit taking charge? Based on the issue described I would advise that you attempt a hard reset: Please turn off the unit and remove the charger (power adapter -> press and hold the Power button for about 45 seconds -> Please turn the unit on. You may contact me customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing Here are the steps: ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Not good for Zoom
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop for my wife to use for Zoom calls. While the price point was great, it could not handle zoom. More specifically, the sound was distorted even while using a headset and with no other programs running. I will be returning this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I sincerely apologize, on behalf of ASUS, for audio issue you experienced with this laptop. This is most likely a software related issue so I recommend updating the audio driver then restart the device before you return it to see if that resolves the issue. You can find a link to all drivers for this specific laptop below. If you need additional assistance please feel free to contact our product support, contact details will be linked below as well. We do value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0132" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://www.asus.com/us/laptops/for-home/all-series/asus-e410/helpdesk_download/?model2Name=ASUS-E410
https://www.asus.com/us/support/callus
Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not properly work, shuts off without warning something is internally wrong
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Statistics,
We're sorry to hear that your computer is defectivve. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the seps in the FAQ below to reolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1046480/#:~:text=There%20are%20many%20reasons%20cause,Windows%20system%2C%20etc.).
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow but cheap i guys i can't really complain when it was a little over 100.00
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MonicaB,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Kids computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its lagging slow motion, would not recommend, maybe for little kids .
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Reena,
It's unfortunate to hear that your unti is running slowly. We're here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products. Have you tried updating your Windows to the latest version? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018923-0081) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Disappointed!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was advised by Geek Squad agent I needed a new laptop as the 'hard drive' in my Toshiba was @100% not working. Well, I purchased this Asus & it is NOT performing any better than my Toshiba!!! I am sooooo disappointed with this purchase!! I'm soooo tired of throwing money away!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with more information on the issues you're having with this model? We would love to have this your issue resolved in a timely manner. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Short lived
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not turn on after 2 weeks, brought it to Geek Squad, Mother Board out
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ed66,
We're sorry to hear that your notebook stopped working and that you had to returned it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
very slow and lagging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very slow and lagging while working.not as expected
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RameshN,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Slower then tortoise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very very slow laptop after opening google chrome you have to wait 15 seconds for load it. I don’t personally recommend it. It’s not even able to do some basic tasks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear D4h47,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
No Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Would not turn on without resetting it. Time switched to 10 hours too early for no reason. Home screen kept changing photos. Battery would not charge after first charging up. All this in the first two days. Returning it as soon as possible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NicholasB,
We certainly understand the inconvenience if the laptop will not power on or boot up.
If the laptop has been in sleep mode for a long time, it goes into hibernate mode. When it's on this state or mode, the power button needs to be pressed and held down until the unit wakes up successfully. Or, if a recent WINDOWS Update was just installed, the laptop will go into a black screen temporarily while updates are being applied in the System Registry.
About the inaccurate system time, please install all Windows updates to resolve it. In regards to the battery not charging, please verify that the AC adapter or charger is connected properly from the laptop to a known good power outlet or AC source.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Too slow for a 2022 computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was for sale for $100 but it is really slow. Can’t have more than one window thinking out it takes forever. Even you can’t beat the price, not worth to lose one’s patience. I returned it after the first day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JPooch,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/