Customer Ratings & Reviews
- Model:
- E410MA-TB.CL464P
- SKU:
- 6508083
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers love the affordability, ease of use, and performance of the 14.0" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC, praising its compact size and lightweight design. Many appreciate the long battery life. However, some users point out limitations in storage and RAM, and a few have experienced issues with the touchpad.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop October 17th,2022 , December 19th 2022 it just stopped working I had to return it and bought another more expensive one, I was so disappointed, Best Buy did give me a credit for the price I paid, but I used it on the new one
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MVSU82,
We sincerely apologize for the poor experience you have had with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. For future reference, if you run into a similar issue please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0163" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/
You get what you paid for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay. But you get what you paid for. Its slow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sara,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Device is compromised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to be returned. But no longer has box or reciept.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Millsdeon,
We're sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with more information on the issues you're having? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Returned it was so bad!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this machine so my daughter could do video training. the machine was unable to hold a quality feed. the issue was not internet related; our older laptop was able to handle it. returned this product and stuck with the older machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrianB,
We're sorry to hear about the issue you had with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order the 8/8/ 22 Don’t Buy this crap will not turn on them it turn on to set it up now it will not turn 8/29/22 can’t return 15 days return Policy so now I’m stuck with this mess that don’t work will never buy anything else at Best Buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Srhoust,
We're sorry to hear that your unit stopped powering on. Please allow us to make your experiencxe with ASUS a better one. WE would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/
Worthless laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap computer. Goes into reboot or update everyday and takes 3-4 hrs. Returning it. I should have known based on the price. It's hassle to now go to store and return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ThomasA,
We sincerely apologize for poor experience you have had with this laptop. For future reference, you could refer to the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0148" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix the auto Shutdown/Restart problem: https://www.asus.com/support/FAQ/1046480/
Not worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful awful experience. It took forever to boot up and when all was said and done, browsing was a nightmare. Would not load a regular news site for minutes. It is sold cheaply and works the same. I bought two during sale and returned both.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Azfar,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very disappointed in this machine. I just need to be able to use Zoom and one internet window but the CPU maxes out with more than one program open. Will be returning it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AshleyS,
I am sorry to hear about the unfortunate experience you're having with this unit not meeting your requirements. I would recommend that you you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0123" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Zero star, not even one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been less then two months and the device does not turn on. I am surprised to learn that return period is over. I am not satisfied with this purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Champion,
We are sorry to hear that you are having issues with your unit powering on. Please allow us to make your experience with ASUS a better one. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus makes it very hard to install windows 10 on this laptop. And even when the Geek Squad put windows 10 on it they had to put it on safe mode so that means you can not install any software, so I returned the product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thesimpleman,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102026090-0080) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
DON'T BUY THIS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage!! Purchased this for my daughter's virtual learning and it won't even power up anymore. Please don't buy this brand. I'm out $250 and still will have to purchase another laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JustinT,
Please allow me to sincerely apologize on behalf on ASUS for the poor experience you have had with this laptop. Before returning please try the steps in the FAQ linked below. If those steps do not help in resolving the issue then I recommend proceeding with the return through Best Buy. We do value our customers and take customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0130" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/#:~:text=Please%20turn%20off%20the%20laptop,seconds%20to%20do%20Hard%20reset.
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Litteraly crashes whenever i try to play my fave game minecraft and its suuuuuuper laggy there are many bugs
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Asijulian,
We're sorry to hear about the unfortunate experience you're having with your unit crashing. Please allow us to make your experience with ASUS a better one. We would recommend that you you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Stop working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just stopped coming on. We are going to bring it back to the store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer, We're sorry to hear about the unfortunate experience you're having with the notebook and that you are planning to return it. Please be sure to use AC power adapter and AC power cord with the proper specification supplied by ASU also, Please check if there's any damage on the AC adapter cable. If any damage is found, try another AC adapter. If you have any further technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. You can also use the following link as guidance:https://www.asus.com/support/FAQ/1014276// Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Dark Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really can't rate the computer because I never set it up . When I turned it on the computer screen was dark and wouldn't lighten up so I returned back to the store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MinnieP,
We're sorry to hear that your computer had a bleck screen. In a case like this, we would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/
Not worth the retail price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not a bad deal for $100 when on sale but really not isn’t worth more. I returned it after it would have a very hard time connecting to my home WiFi.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VatoLoco84,
We're sorry to hear about the unfortunate experience you're having with this model connecting to your WiFi and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Carles byrd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop crashed in one month and now its to late to do and exchange the quantity of this product is very poor and id like a replacement i barely used it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Byrdboi7,
We certainly understand your disappointment with the product and the inconvenience if you started experiencing system crash or performance issue with the laptop.
By keeping Windows updated, it will maintain optimum system stability and performance. Please perform an update if Windows is not current. If this step was already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please veify if the laptop has access to an established router and internet service is working properly since poor ir unsable internet connection will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
What $100 gets you.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried to use this for only word documents to work on essays. running simple microsoft office programs and chrome will run really slow and in some cases crash.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
We're sorry to hear about the unit is running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Bull crap !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer sucks my phone louder than this crap; it’s slow and I’m bout to return it and get a Mac I was tryna be cheap now I know I should never do that
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Truthteller,
I'm sorry to hear that the speaker is low and the unit is slow. This is not the kind of experience we want our customers to have. Have you adjusted the audio settings and updated the Windows OS? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is not worth it. The CPU maxed at 100% trying to use Google Meet and the soaker would not work with this application.
No, I would not recommend this to a friendBrand response from Intel team
Posted .Hello, there. Thank you for sharing your review. We’re sorry your experience with the CPU didn’t match your expectations. For us. it is important that you feel comfortable with our product. Please take advantage of our support at https://www.intel.com/content/www/us/en/support.html for any additional comments, concerns, or suggestions you wish to share. We would be happy to assist.
Thank you for choosing Intel!Brand response from ASUS Answers
Posted .Dear Ruth,
We sincerely apologize for the slow performance issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0164" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Done, done it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after first day, it’s cheap and flimsy definitely not worth $100. Just save yourself the headache and go for the best quality.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your unit stopped working. Please allow us to make your experience with ASUS a better one. Is it that your unit is not powering on? If so, we would recommed that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/