Customer Ratings & Reviews
- Model:
- E410MA-TB.CL464P
- SKU:
- 6508083
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers love the affordability, ease of use, and performance of the 14.0" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC, praising its compact size and lightweight design. Many appreciate the long battery life. However, some users point out limitations in storage and RAM, and a few have experienced issues with the touchpad.
This summary was generated by AI based on customer reviews.
Problem?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered it on cyber Monday and still don’t have it That’s a problem I think. I put no on recommend because I don’t have it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wondering,
We're sorry to hear that you did not recieved your unit. We would recommend that you reach out to Best Buy support team with your order information. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Asus Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs slow and takes a bit to load page on wifi. Screen is not the brightest sometimes hard to see.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Harrisvw2011,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
DONT BUY! YOU'VE BEEN WARNED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shiddy! DONT BUY! So many things wrong with this thing, its too much to write.... just know that all the bad reviews are right.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NurseO,
Thank you so much for the feedback, I'm sorry to hear about your impression of the product. You can explain your technical concerns to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Computer quit working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is stuck trying to come back on. Nothing I do gets it to start. It worked fine for about 6 weeks then it crapped out
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David,
I'm sorry to hear that the notebook failed to turn on. This is not the kind of experience we want our customers to have. Have you tried a hard reset? You can attempt these steps below. For further troubleshooting, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1014276/
Don’t buy just throw your money in the trash.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time on this computer. It is super slow unresponsive and just an overall waste of money. No redeeming value
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Squanto,
Please allow us to apologize for the slow experience you had with your device. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Windows OS? Please attempt the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102026090-0092) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Should be called the MR FREEZE model
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system freezes up during the windows set up. Won’t even make it to a screen to rate anything else. DO NOT BUY!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TerryP,
I sincerely apologize on behalf on ASUS for the poor experience you have had with this laptop. Please follow the steps in the FAQ listed below to help troubleshoot the issue. If you need additional assistance you may reach out to our product warranty support, contact details will also be linked below. We do value our customers and take customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0131" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix frozen ASUS / ROG logo screen: https://www.asus.com/me-en/support/FAQ/1042613/#:~:text=If%20the%20laptop%20is%20stopped,then%20click%20the%20power%20button.
https://www.asus.com/us/support/callus
Non function out of box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box it couldn't connect to wifi. Looked it up, followed steps to correct it. Nothing changed. I returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stubby,
We're sorry to hear that you had issues with getting your WIFI to work and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer stopped working 2 days after nonreturnable date, piece of garbage. I haven’t even been able to use computer yet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mayla,
It's regrettable to hear that your computer failed to work. Is it unable to turn on? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Leptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow !!!’!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Habib,
We do understand your disappointment and the inconvenience if you are experiencing slow system speed or performance issue with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service or connection. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance.
If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please ensure the laptop has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Mistake
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and unfortunately no one is available to work with me on my phone
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scooter,
I'm sorry to hear that the unit is slow. This is not the kind of experience we want our customers to have. Have you updated the Windows OS? You can attempt these steps below. For further troubleshooting, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Ram
Only lacks a micro sd slot ...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up 3 of these 14" machines for a very good sale price. Very pleased with this purchase. Almost gave 4 stars due to lack of micro sd slot. But, the numbered touchpad is very useful for me, so that weighted it higher. I can live with using flashdrives. I immediately removed Windows and put Linux Mint 21 Cinnamon on the machines and they run so quick and smoothly. Battery life is probably around 5 to 7 hours of regular use. Not much onboard memory, but I keep all data on external drives, anyway. The numpad did need the driver downloaded from online to perform in Linux. For my specialized use case, these were excellent buys for me. For light use and traveling around with, it is great lightweight laptop. Obviously, I can't speak to how it performs with Windows, though. Sale price was $99.99.
I would recommend this to a friend Do Not Buy!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer died two months after purchase!!! DO NOT BUY!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JonB,
If the laptop will no longer boot up or it's just black screen, please do the following.
Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source. Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Early fail
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it a total of 6 hours. Will not power on. Power button just flashes. Wasted time and money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TommieB,
We're sorry to hear that this unit died on you. Please allow us to make your experience with ASUS a better one. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
If the issue persist, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue and provide a solution.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same day I bought Asus laptop, I unplugged the laptop once it reached to 100% and laptop shut off on me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
If the issue persit, we would recommend that you have the unit return for a replacement model. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible computer have had nothing but problems half the time the screen wouldnt come on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CrystalR,
We sincerely apologize for the poor experience you have had with this laptop. This is definitely not the norm and is not the kind of experience we want any of our customers to have with our products. Please follow the steps in the FAQ linked below to troubleshoot the display sisues you have been experiencing. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0162" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/AIO] Troubleshooting - Main (Internal) Display problem: https://www.asus.com/support/FAQ/1015072/
Horrible.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow!.. Fresh out the box and it freezes during setup. I guess I got what I paid for...CRAP!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RudeBoy,
We're sorry nto hear about your computerr freexing. Please allow us to make your experience with ASUS a better one. We would recommend that ypou back up your data and perform a system restore. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow loading anything! audio over zoom is not great!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PJN1960,
I am sorry to hear about the slow performance issue you had with this model. I recommend following the steps in the FAQ listed below to help troubleshoot and potentially resolve the issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0118" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Bad Item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived already broken right out the box cve-2022-38392 in every electronic on here.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Truth,
I'm sorry to hear that the unit came broken out of the box and you are concerned about the CVE. This is not the kind of experience we want our customers to have. Is it unable to turn on? You can explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to offer a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item just sucks over all wanted to exchange but I got COVID and was out of the return window …
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angelees,
We're sorry to hear about the unfortunate experience you're having with this unit. We're hoping for a speeding recovery. Please reach out to us with more details on the experience you're having with this unit. We would love to have your issues resolved in a timely manner. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Waste of time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died two weeks after purchasing. Please read reviews prior to purchasing this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaye,
We're sorry to hear about the unfortunate experience you're having with model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1014276/#:~:text=Please%20turn%20off%20the%20laptop,seconds%20to%20do%20Hard%20reset.