Customer Ratings & Reviews
- Model:
- E410MA-TB.CL464P
- SKU:
- 6508083
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers love the affordability, ease of use, and performance of the 14.0" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC, praising its compact size and lightweight design. Many appreciate the long battery life. However, some users point out limitations in storage and RAM, and a few have experienced issues with the touchpad.
This summary was generated by AI based on customer reviews.
DO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Bought it in August and it stopped working in November of the same year.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the poor experience you have had with this laptop not working anymore. Please allow us to make your experience with ASUS a better one. We recommend attempting the steps in the FAQ linked below to troubleshoot the issue. If that does not resolve the issue you can reach out to our product warranty support, contact details are linked below as well. We value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0135" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/#:~:text=Please%20turn%20off%20the%20laptop,seconds%20to%20do%20Hard%20reset.
Consumer System Product Warranty Support: https://www.asus.com/us/support/callus
Ugh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst computer I have ever owned in my entire life not even worth one star
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mary,
We are sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with more details on the issues you're having? We would love to have your issues resolved in a timely manner. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Don’t buy!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$101.00 for this item, not worth it, couldn’t finish the set up when computer froze.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rudydud3,
I'm sorry to hear that the notebook is freezing. Have you re-tried the setup? Did you get an error code? You can refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken within 2 weeks of ot arriving and they couldn't or wouldn't fix it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
You get what you pay for...lol
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was DEFINITELY a POOR quality laptop...thatz what i get for being cheap...lol
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent laptop. It runs basic and light popular computing applications, without compromising system stability and performance as long as Windows is up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Too small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't as big as I thought it was. So I returned it back to the store
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CharlotteM,
We're sorry to hear that this model did not meet your expectations and that you had to return it. We do have other models with different sizes that you can explore from. If you wish to discuss this matter with us, send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Internet is so slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So bad so slow nothing good about it we can’t make videos calls on it or Facebook
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear samsam,
Please allow us to apologize for the slow internet experience you are having with your unit. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously.
Have you tried doing a Network Reset? Please follow the steps below.
1. Click [Start menu]①, then select [Settings]②.
2. Select [Network & internet]③, then select [Advanced network settings]④.
3. Select [Network reset]⑤.
4. Click [Reset now]⑥, then select [Yes]⑦. Your PC will be restarted after the reset is completed.
For further assistance send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102026090-0102) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very very very slow. I knew it was going be slow but dang
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrysonDuckworth,
We're sorry to hear that your computer is running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the link below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter for Christmas and it will not turn on
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear YohanniR,
We are sorry to hear that you're having issues poweribg on this unit. We would recommend that you attempt the stesps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1014276/#:~:text=Please%20turn%20off%20the%20laptop,seconds%20to%20do%20Hard%20reset.
lasted a month and a half
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.died after 6 weeks. barley used it. wont turn on wont do anything
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ShawnS,
We're sorry to here that you're having with the black screen on this model. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1014276/
I should have known better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted a day then it crashed could not restore it or anything
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RobertB,
We're sorry to hear about the unfortunate experience you're having with computer crashing. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshoot: https://www.asus.com/us/support/FAQ/1042499/
Broken laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken sounds like it was thrown lots of loose sounding pieces in it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MichelleS,
We're sorry to hear that you received a broken unit. Based on the issue you described, we would recommend that you have the unit returned for a replacement model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Returned!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it! It would not work with my child’s k12 online school.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CatherineS,
We're sorry to hear that this unit did not work for you. We do value our customers and take negative customer service experience very seriously. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Failed product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer I received wouldn't even start, much less be set up!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GeorgeF,
We're sorry to hear that you're having issues with your unit booting up. Please allow us to make your experience with ASUS a btte one. Please attempt the steps in the FAQ below to reolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1014276/#:~:text=Please%20turn%20off%20the%20laptop,seconds%20to%20do%20Hard%20reset.
Don't waste your money!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what I expected from asus??????? very unhappy with it!!!!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BOBP,
We're sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with more information on the issues you're having with this model? We would love to have your issue resolve in a timely manner. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
No thanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look like the material used for the laptop was very cheap
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RicardoG,
We're sorry to hear about the unfortunate experience you're having with appearance of this model. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. We will make a note of this review and have it passed on to our team.
If you wish to discuss the matter with us, we would recommend that you reach out to us with your case number, send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
very slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very slow. I can not even do basic stuff like sending emails
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EslamE,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop freezes really bad when on the internet
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StephanieC,
We sincerely apologize for the freezing and slow performance while using the internet on this laptop. This is definitely not the norm and is not the kind of quality to expect from ASUS produts. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0158" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/#:~:text=If%20the%20system%20is%20slow,we%20suggest%20resetting%20the%20system.
BadLaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and laggy the first day I purchased. Very frustrating
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the unit is slow and laggy. This is not the kind of experience we want our customers to have. Have you tried to update the Windows OS and close all background apps? Please attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse has been having trouble ever since i bought this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nescia,
Thank you for your comment.
We certainly understand your concern regarding the issue with the touchpad. It is a smart device, please allow some time to get use to the multi-touch function of the pad. In order to improve the touchpad responsiveness and stability, please install all recommended WINDOWS Update. If you are accessing web applications, please verify if the laptop has access to an established router and internet service is working properly since this will affect the responsiveness of the touchpad.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty