Customer Ratings & Reviews
- Model:
- E410MA-TB.CL464P
- SKU:
- 6508083
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers love the affordability, ease of use, and performance of the 14.0" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC, praising its compact size and lightweight design. Many appreciate the long battery life. However, some users point out limitations in storage and RAM, and a few have experienced issues with the touchpad.
This summary was generated by AI based on customer reviews.
Thank you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I appreciate everything looks good and nice and perfect for me
I would recommend this to a friendNice small laptop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what the purpose that I needed it. Would buy again.
I would recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return it. Even though it was suppose to be a new computer, given as a gift, it ended up being a open box with other customers info on it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnP,
We certainly understand the inconvenience this may have caused you. Usually, with openbox unit, we recommend doing a PC Reset if other user's informations exist and laptop is unstable.
If you need more information or further assistance with ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does just what I need it. I like the color and how lightweight it is.
I would recommend this to a friendGreat laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice product and gifted it to my dear ones.
I would recommend this to a friendFantastic laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my laptop would recommend it to anyone haven’t had any issues.
I would recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer runs slow, takes forever to load anything. I regret buying this computer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VirginiaH,
We do understand your disappointment and the inconvenience if you are experiencing slow system speed or performance issue with the laptop.
Keeping Windows updated will maintain optimum system stability and performance, please check if Windows is up to date in order to resolve the slow speed or performance. Please ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Handle with Kid Gloves
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this laptop 6 weeks, barely used at all, and the display crapped out. Took it to the geek squad at Best Buy who said the issue would not be covered under warranty since it was due to "physical damage". The laptop never left my den and was never dropped. We looked all over the case and screen to find any cracks, etc, finding none. The techs suggested that either I was using the wrong technique to open the laptop, or perhaps my cat bit it. I will not buy ASUS or anything from Best Buy again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ThomasL,
We're sorry to hear about the unfortunate experience you're having with the appearance of your unit. Based on the issue you described, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Difficult to operate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in order to use the HDMI for projecting the screen to my TV. It does that just fine. My complaint is that navigation is a nightmare. The "enter" keys just keep popping up endless screens. It is the most difficult device to operate that I have ever owned. I am going to see if the Geek Squad can help, even if I have to pay. I am throughly dissatisfied with my purchase so far. I couldn't find help online at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OldCoot,
We're sorry to hear about the unfortunate experience you're havinn with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, very very slow. Solid build but if there is anything with graphics at all, it is S-L-O-W
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear your unit is running slow. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried updating your Windows and Bios? Please attempt the steps from the FAQ below. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018748-0032) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
come on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this thing is so badddddd my dad bought this for me and all i gotta say is dont get it i tryed to run roblox on just almost any appp and it lag me and kicks me out this system is soo laggy cant run basiclly nothing it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DesmondJ,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
HORRIBLE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must be DUMB The LAP TOP sucks it has locked me OUT I can't get back in it will not let me create a new password I get so aggravated with the dang thing it gives me headaches I keep trying
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User394778,
We sincerely apologize for the login issue you have been experiencing with this laptop. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0165" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] What to do if you forget the User name/Password of your Microsoft account?: https://www.asus.com/support/FAQ/1015946/
Worst computer ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Waste of money. Doesn’t even load google without taking an hour. Bought to do school and it’s not even worth my time. Battery life is poor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user343136,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
https://www.asus.com/us/support/FAQ/1012793/
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made, awkward to use. Embarrassingly I bought as a gift. Forgot the golden rule, you get what you pay for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cheryl,
We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.⚠️⚠️⚠️⚠️DO NOT BUY⚠️⚠️⚠️. ⚠️ ⚠️⚠️⚠️⚠️DO NOT BUY⚠️⚠️⚠️ ⚠️⚠️⚠️⚠️DO NOT BUY⚠️⚠️⚠️ ⚠️⚠️⚠️⚠️DO NOT BUY⚠️⚠️⚠️⚠️
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We'e sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with more information on the issues you're having with this model? We would love to have your issues resolved in a timely manner. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
no sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased and no sound coming. I updated drivers and no help. May be I return tomorrow
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are not getting any sound. This is not the kind of experience we want our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/in/support/FAQ/1015070/
It sucks doesnt work with anything
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cousnt call anybody doesnt work with games doesnt connect to headphones
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adam,
We're sorry to hear about the unfortunate issues you're having with this model. What are the issues you're having when attempting to play games? Are you connecting your headphones via a bluetooth or is it wired connection? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, not worth the money. Doesn't have a HDMI to connect to TV or other sources.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rakay,
It's regrettable to hear that the unit is slow and it doesn't come with the features you would like. This is not the kind of experience we want our customers to have. Have you updated the Windows OS? Please attempt the steps below to improve your system performance. As for the HDMI, please submit your serial number at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Ralph L. Downs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hard to set up plays about then locks up need to reboot to unlock
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the disappointment you're having with this model. Can you please reach out to us with more details on the issues you're having with this unit? We would love to have your issue resolved in a timely manner. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support