Customer Ratings & Reviews
- Model:
- E410MA-TB.CL464BK
- SKU:
- 6469401
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers love the affordability, ease of use, and performance of the 14.0" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC, praising its compact size and lightweight design. Many appreciate the long battery life. However, some users point out limitations in storage and RAM, and a few have experienced issues with the touchpad.
This summary was generated by AI based on customer reviews.
Meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functional, but not great. Started having driver and video issues just after return window closed. Will be looking to use a different machine soon.
No, I would not recommend this to a friendDefent laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent laptop. Feels laggy everytime i try logging in. Cant dowbload youtube and other apps although it says you can ...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RayBraiteh,
It's unfortunate to hear that your unit is having a slow experience during startup. Please allow us to make your experience with ASUS a better one. Have you tried disabling applications that run at startup? Please follow the steps in the FAQ below.
Please note that the YouTube application from the Microsoft Store is only supported on the XBOX console. You would have to use a web browser for the YouTube experience.
For more information send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018923-0110) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1044726/
Great for simple task.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best laptop. I have issues when doing my online courses. The price is unmatched so I guess you get what you pay for.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear shawnda,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0073) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Low budget Pc for beginners
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality computer with laggy functions and horrible battery life.
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible laptop. Stopped working after a few weeks of light school work.
No, I would not recommend this to a friendYou get what you pay for!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Laptop 2 weeks ago and the keypad doesn’t work so I had to buy a mouse. That’s when I realize the key pad doesn’t work so I’m sure I have to invest in a keyboard but hey it’s a $100 so you get what you pay for and it’s definitely doing the job it has a very good screen and lots of apps and word process aswell as PDF so it’s a stepping stone laptop until you get the one you want.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your concern regarding the issue with the keyboard.
In order to resolve or improve the touchpad responsiveness and stability, please install all recommended WINDOWS Update. During the update process, the keyboard may be temporarily inresponsive. After all Windows Updates were installed, the keyboard responsiveness will be back to normal. If you are accessing web applications, please verify if the laptop has access to an established router and internet service is working properly since this will affect the responsiveness of the keyboard and touchpad , also.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Slow Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slowest laptop ever! Couldn’t even get internet to work on it to look information up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KatB,
We do understand your disappointment with the product and the inconvenience this may have caused if are experiencing slow system speed or peformance.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent entry-level laptop that runs basic or light computing applications, without compromising system stability and performance as long as Windows is up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Slow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slower than a turtle………………………………………!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendSatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and good laptop service was good so I can't complain if you are looking for a good laptop this is a good one go to Best buy
I would recommend this to a friendHow can you rate a gift that has yet to be given?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was purchased as a gift for a May birthday. Since it has not been given, I can't rate it. The purchase price seemed fair.
I would recommend this to a friendStreaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for streaming Directv and was unable to do so in "S" OS mode. Video quality is not that good.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin,
We are sorry to hear that this device was not capable to do what you got it for. Please note that this device can be upgraded to the full version of Windows from the "S" mode. To see how to do so please visit the link below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102018923-0088" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Windows 10] Introduction - Windows 10 in S mode & related FAQ: https://www.asus.com/us/support/FAQ/1034213/#:~:text=On%20your%20PC%20running%20Windows,Go%20to%20the%20Store%20link.
Audio problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio works fine for everything except zoom meetings which are a huge reason we needed the computer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AmandaG,
It's unfortunate to hear that your audio is choppy zoom meetings. Please allow us to make your experience with ASUS a better one. Sending high-definition (HD) webcam video requires more bandwidth than sending non-HD. Disabling HD video will free up more of your Internet connection for other parts of your Zoom meeting. Also close other, unneeded applications on your computer.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0112) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://wiki.millersville.edu/display/instructdocs/Disabling+HD+video+in+Zoom
Bad
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Abysmal. Absolutely horrid laptop. This could not even run a youtube video without stuttering.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Moooovielover1957,
We sincerely apologize for the slow performance issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102026090-0188" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok.. To basic for me as in I can't change internal parts to make it faster etc.. Other than that it's ok
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear BLAC,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously.We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0041) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken, the track pad did not work and the store didnt have a replacement
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MorganS,
We are sorry to hear that your trackpad is broken. We would recommend that you have this unit sent in for servicing so we can have our team look into this issue and provide a solution. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Bad charging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on sale, so it was worth the discounted price for the most part. But the charging is horrible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to ehar that you are having issues with charging your unit. This is not the quality of service expected from ASUS. Please allow us to change your perception about our brand and sustain our relationship. Have you tried doing a Hard Reset? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018923-0061) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Simple and slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is ok but understand it slow! Good for middle school freshman. Adult will be impatient.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Young,
We're sorry to hear that your unit is running slow. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. Please allow us to make your experience with ASUS a better one.
Have you tried updating your Windows? Please follow the steps in the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0060) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Memory
The Price Tells the Story
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. Can't upgrade memory; NOT what I was told in the store. Also can't load my most important database programs or virus/malware protection. Returned it two days later, If you don't want to do anything beyond word processing and web surfing - forget it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GaryS,
We are sorry to hear about the unfortunate experience you had with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Brightness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display is about 150 nit. It's too dark for me. I brought it back.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andy,
We appreciate you sharing your feedback on this model. This model is rated at 250 units. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2207033408-0002) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Product good sales stinks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to be picked up at local store when I arrived they said it would come in in two weeks
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicy,
I sincerely apologize the store pickup issue you had. If you need assistance with your product or have any questions please contact us using the details linked below. We do value our customers and take negative customer service experience very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2102018923-0068" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/callus