Customer Ratings & Reviews
- Model:
- E410MA-211.TBPB
- SKU:
- 6449517
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the price, speed, weight, size, performance, and battery life of the 14.0" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC - Star Black. They find it to be a great value for the price, appreciate its fast and efficient operation, and love how lightweight and portable it is. The perfect size and sufficient performance make it a great choice for everyday tasks. However, some customers have concerns about the limited storage space, lack of a side keyboard, and the processor's inability to handle demanding tasks. Others have mentioned that the 4GB of RAM is insufficient, but this can be offset by using Microsoft OneDrive. Additionally, some users have found that the laptop is not suitable for gaming.
This summary was generated by AI based on customer reviews.
office
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleased with what it does for the price point
I would recommend this to a friendMy PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend- Pros mentioned:Price
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not too good I guess for it’s price it’s does it’s job
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yesenia,
Indeed, lots of satisfied customers, having positive experience using the product, will agree with you that the laptop is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Kids computer review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for 11 year old to play and do school work on. Screen sucks, thats my only down side
No, I would not recommend this to a friendnone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.other retailers have better deals for laptops this is just a fair laptop
No, I would not recommend this to a friendFair
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a fair laptop I mean I get what you pay for común sense
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, if you have any technical concerns or need assistance, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link
to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So so not too friendly , for a starter. Had trouble starting
No, I would not recommend this to a friendAsus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item. Product did not meet expected specifications.
I would recommend this to a friendNot working after months of owning it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop but it broke down after a couple months.
No, I would not recommend this to a friendLaptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good works good price is good looks great thank
I would recommend this to a friendWorst money I ever spent
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer was constantly crashing. I took it to the Geek Squad when it refused to come back on and they got it working again but it still crashes multiple times a day.
No, I would not recommend this to a friendPoints
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where is my points for my order please n thank you lots
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The merchandise was not on time has to cancel the order
No, I would not recommend this to a friendDissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good computer but was sold one without backlight, this is a gamechanger for me as I typically work at night and not having that part to the machine vastly ruins the experience. If anything I hope to get a replacement for one with the backlight
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexG253, It's unfortunate that this model does not meet your expectations, this is absolutely not the kind of experience we want any of our customers to have. We can assure you that there have been countless customers who have been happy with the purchase of this product, however, we value your feedback and concerns as this will aid in any improvements that need to be made. We implore you to consider our brand if not for this particular product, then another that may also suit your needs. Model that support backlit keyboards are E410MA-OH24 (Prt#90NB0Q15-M10960). If you have any other concerns you can email us at customerloyalty@asus.com and we will explore every possible avenue to address the issue the best way we can. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in 2 months. Overall it was incredibly slow, but it functioned well enough for the stuff that couldn’t do on a phone… for 2 months. Not a happy customer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit is incredibly slow. This is absolutely not the kind of experience we want any of our customers to have. Have you updated Windows? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1042398/
Insurance advised for replacement
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 of the same devices and within hours of each other the computer screens went out. The computers did not last a full school year. The value for the product is not worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LovePureEssence,
We certainly understand your disappointment and the inconvenience this may have caused if the laptop will no longer boot up or it's just black screen within an hour.
Please do the following to resolve the issue. Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source. Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit.
ASUS warranty covers hardware repair only, replacement is usually process from seller per their terms.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Storage
My review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brightness is very low, runs slow, has no space. i bought it for school and would not recommend, I’m currently looking for another one now .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chrissy. We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the notebook and that you have to be looking for a replacement. We do value our customers and take negative customer service experience very seriously. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Not very durable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this unit as the case cracked through normal use. BB was good about taking the return and providing store credit towards another laptop.
No, I would not recommend this to a friendDon’t Get!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this item for my son to go off to college. This computer was not able to handle all the student Microsoft products and I ended up having to get a better laptop later
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear McDonald, We appreciate you sharing you sharing your feedback on this model. We're sorry to hear about the unit not being able to perform as how you'd like. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Asus Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problematic laptop. Purchased and returned twice due to the same flickering screen issue. Would not recommend, not reliable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the screen is flickering. This is absolutely not the kind of experience we want any of our customers to have. Have you updated the graphics driver? Does this happen while using a specific software. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support