Customer Ratings & Reviews
- Model:
- E410MA-211.TBPB
- SKU:
- 6449517
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the price, speed, weight, size, performance, and battery life of the 14.0" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC - Star Black. They find it to be a great value for the price, appreciate its fast and efficient operation, and love how lightweight and portable it is. The perfect size and sufficient performance make it a great choice for everyday tasks. However, some customers have concerns about the limited storage space, lack of a side keyboard, and the processor's inability to handle demanding tasks. Others have mentioned that the 4GB of RAM is insufficient, but this can be offset by using Microsoft OneDrive. Additionally, some users have found that the laptop is not suitable for gaming.
This summary was generated by AI based on customer reviews.
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow this has some issues. It seems very much like an over sized chromebook. It has no dvd player, no microphone use with headphones plugged in, and the camera is junk. If the camera matters you will want something else. I like the keyboard but the keys are hard to tell apart by touch. I hate the courser pad. It lags constantly and the browser stops working on day 1. I'm worried about the overheating. It smells terrible when it gets warm. I might need to replace it already. The charger also got hot.
No, I would not recommend this to a friendDon't Waste Your Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this computer 21 days ago and the number keys won't work. There is a statement underneath my order that says this had to be returned by August 25. That's 15 days from the purchase date. Guess they know these pieces of junk won't last very long.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with the numbers keys on this model. We would recommend that you update the ATK and the chipset drivers on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard
0 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.0 stars! The pad didn’t work & the keys would type a different symbol than the ones stated on there…
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Guerrero,
We certainly understand your disappointment and your concern regarding the issue with the touchpad and keyboard not working properly.
In order to improve the touchpad and keyboard responsiveness and stability, please install all recommended WINDOWS Update. The touchpad and keyboard will be momentarily unresponsve if Windows update are being downloaded or installed. Also, if you are accessing web applications, please verify if the laptop has access to an established router and internet service is working properly since this will affect the the touchpad and keyboard performance.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Fo other things
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it or a gift, Father's day. My father-in-lawdid ot like it because he found it too slow for his needs. We returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melrock24,
We so understand the inconvenience this may have caused if the laptop was slow.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the laptop is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance as long as Windows is always updated. Also, ensure internet service is stable while accessing web appplications since poor internet connection will slow down system performance.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rough starter for computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mousse is not user friendly there is a on/off switch for the pad included with the mouse area and if you by mistake turn it on you will be adding number to what ever you are typing and not know why. If you rest your wrists on the computer like every normal person does if will start typing what ever it wants to.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the touchpad and number pad. This is absolutely not the kind of experience we want any of our customers to have. Please ensure to keep your drivers up to date and your Windows OS. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Returned for refund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned too small. Screen and keyboard too small not happy with software returned to Best Buy for refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're had with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been great! I love the device. Not very good customer service at Best Buy in Springfield though.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, we are happy to know that you love the device. If you have any technical concerns, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ASUS Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, The ASUS laptop didn't work for me. I mean it could not serve the purpose for which I purchased it. On two different occasions, technical support tried to remotely fix the problem without any success. I returned it on 5/19/21 for a full refund. I will look out for another laptop as soon as I see my refund put back in my Best Buy credit card.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Peejay,
We do understand the inconvenience this may have caused if the laptop didn't meet your computing needs or expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the laptop is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance as long as Windows is alway up to date.
If you need further assistance with other ASUS products, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
HOW MANY POINTS WILL I RECEIVE FOR THIS REVIEW?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 3rd one in less than 6 months. ASUS tells me NOT to spend more on Geek Squad protection because ASUS has a contract with BB, & BB says “we DO have a contract, but WE LIKE MONEY!! So, I guess you can pay us more than the price of the laptop, or just buy another one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
BestBuy is an ASUS authorized seller, we don't have a service contract with them. However, you can always purchase a service contract from BestBuy, if that is your preference.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Keyboard
disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to take it back because the keyboard stopped working .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to that the keyboard failed to work, and you had to return it. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
DONT buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't impressed with the style or quality. It is my daughters first laptop and I wanted something easy for her to use. We've had nothing but problems with it since we brought it home. Stuck at home on quarantine we were unable to return and now we can't. Please dont buy this you'll be disappointed
No, I would not recommend this to a friendGreat just slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer just slow with the annoying s kids feature
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your computer is slow, Please allow us to make your experience with ASUS a better one. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will cause the unit to run slower than normal. We would recommend that you check for and install updates. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Says vivolaptop. Not my favorite laptop. Volume sucks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issue with the audio. This is absolutely not the kind of experience we want any of our customers to have. Is it that you are unable to hear clearly? Are you able to adjust the volume? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/in/support/FAQ/1015070/
Terrible Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to use for school. The laptop crashes every 30-45 minutes and can't even do light coding. 3 Chrome tabs take up 70% of the CPU, and there is not enough ram. Bought an M1 Macbook Pro instead of continuing to use this one. Don't buy it if your in college!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Evan,
We're sorry to hear about the unfortunate experience you're having with your unit crashing. Please allow us to make your experience with ASUS a better one. We would recommend you back up your data and perform a reset on this model.
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Title
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is hardly capable of connecting to the internet without freezing. I understand there are budget options for a reason, however for $50-100 more you get a fully functional computer. This had to be returned as I could not process work emails on it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrAO,
We do understand the inconvenience if you are experiening issue connecting to the internet.
Definitely, the laptop does connect to the internet without problems. To resolve the issue, please verify if it is within range to an established wireless router or access point and internet service is working properly. Also, please verify if the unit is running with the most current Windows update.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
What a waste.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can see why this computer was so cheap and returned before me. Didnt even have a internet driver. Unusable. Basically a computer for show. I just want to know how did geeksquad fix this. Or did they?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ameyer11,
We're sorry to hear about the unfortunate experience you had with this model. The wireless driver for this model can be found in the link below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Networking driver: https://www.asus.com/Laptops/For-Home/All-series/ASUS-E410/HelpDesk_Download/?model2Name=ASUS-E410
Worst laptop ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This uploaded a Windows update and then told me Windows could not locate a hard drive. Returned this crappy thing in less than three weeks and got upsold to an HP. Felt like I got scammed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the laptop or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not a good laptop for any reason
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a total of not even 1 month at the most and then blue screened on me. Left it alone for a couple of days and now nothing loads.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kaitlyn,
We do understand the inconvenience if you started experiencing blue-screen-of-death after a month of usage.
To resolve the issue, please try to install all feature Windows update if the OS is outdated. If this was performed to no avail, please try to do a power cycle by shutting it down completely, disconnect any external devices and do a system reboot or restart. You may need to do this a couple of times. If problem persisted, please bot up in Safe Mode.
1. Click the Windows-button → Power.
2. Hold down the shift key and click Restart.
3. Click the option Troubleshoot and then Advanced options.
4. Go to “Advanced options” and click Start-up Settings.
5. Under “Start-up Settings” click Restart.
6. Various boot options are displayed. ...
7. Windows 10 starts in Safe Mode.
Once in Safe mode do a System Restore in order to revert the system to the last known configuration. If this didn't work, boot up again in Safe mode and do a System Recovery.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Buyer Beware
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slower than expected. I knew it wasn't top tier, but I didn't think it would be a complete sloth. save your money and purchase anything else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear UghaStudent, We're sorry to hear that the product is slow and we appreciate your feedback as it will help in any improvements that need to be made.. This is absolutely not the kind of experience we want any of our customers to have. Have you checked for any updates as well as viruses? You can view the following link as guidance to few troubleshooting steps to resolve the issue: https://www.asus.com/support/FAQ/1042398/ If you have any further technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
New loptop with manufacturers problem
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel sad I can’t get access to the camera is not working in this laptop I wish best by customers service helped me to fix this problem
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sarghi,
We're sorry to hear about the unfortunate experience you're having with the camera on this model. We would recommend that you uninstall and reinstall the camera driver on this model. Please click on the link below to access the driver page.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Camera Driver-Version V10.16.19041: https://www.asus.com/Laptops/For-Home/All-series/ASUS-E410/HelpDesk_Download/?model2Name=ASUS-E410