Customer Ratings & Reviews
- Model:
- E410KA-TB.CL4128BK
- SKU:
- 6498803
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 14.0" Laptop's ease of use, attractive price, and lightweight design. Many appreciate its performance and battery life, finding it suitable for everyday tasks. However, some users mention that the RAM could be improved and that the laptop may get warm during use. Overall, it's considered a good value for its size and capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is the best laptop ever is so easy to use i love it
I would recommend this to a friend - Pros mentioned:Speed
Woody
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just great is fast and good clear screen and reliable
I would recommend this to a friend Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great computer. I love how lightweight it is.
I would recommend this to a friend- Pros mentioned:Size
Future Eduactor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.College student and was very pleased with computer.
I would recommend this to a friend - Pros mentioned:Ease of use
recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great item, easy to use will recommend. great brand
I would recommend this to a friend Sadly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy said windows 11 but it's 10 screen goes off in the middle of something and won't come back on for 5 or 10 minutes and won't let you install apps like Ipvanish or cox security suite
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CurtisC,
We do understand your disappointment and the inconvenience this may have caused.
In order to install third-party applications, the OS needs to be switched to WINDOWS 11 HOME. For tutorials on how to switch the OS, please go to: https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307#WindowsVersion=Windows_11. Switching the OS from S Mode to Home Edition is free. The random screen blacking out, or the display refreshing, usually occurs if updates are being applied in the background.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Worth the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop but internet is a bit slow compared to my other devices on the same network. Overall good laptop for the price. I wasn't looking for top of the line anyways.
I would recommend this to a friend- Cons mentioned:Heat
pats review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gets very warm, very sensitive keypad, windows 11 not compatible with my work program where windows 10 was. No mention of this info in description
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you had with your unit. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. Can you please reach out to us with your case number so we can do some investigation into this issue? We would love to have your issues resolved in a timely manner.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206041107-0006) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.solid computer for the price. Handles browsing, email, etc very well. If you get it at the under 175 price it is worth the money invested. The key pad numeric pad is nice addition also.
I would recommend this to a friendGood laptop but not best for microphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop and solid speed. The mic is not the greatest and I’m having a challenge using it with some microphone plug ins which it mainly why I got it but otherwise it’s a good laptop.
I would recommend this to a friendReview
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use my rewards to buy a laptop or chrome book to donate to the needy. I like BestBuy but I do not like the fact that rewards time out and I lose the ability to take a bit extra off the purchase price for something I am giving to a school or charity etc.
I would recommend this to a friend- Cons mentioned:Heat
very weak
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It heat up a lot, low volume, dim screen. Use only for surfing the Internet, straining your eyes to see something. The screen is very bad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Qwer,
I'm sorry to hear that the unit heats up and the screen is dim. This is not the kind of experience we want our customers to have. Have you adjusted the screen brightness and updated the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015072/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1015064/
I hope this is the Right Birthday present,,,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my dear friends little girls Birthday , and that date has not yet arrived, we all hope she likes this little lap top she is a very smart soon to be 10 years old, so we are all hoping? It's still wrapped up until next month.
I would recommend this to a friendBest present ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fiancé is thrilled by this computer, first tech present I’ve ever gotten him! Was a big win. Wouldn’t recommend for someone who uses a lot of programs at once but perfect for someone who surfs the web uses YouTube
I would recommend this to a friendthe worest item
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a very bad item after 3 months of the purchase, I saw a problem with the motherboard in it and stopped working. when I contacted the store, they did not accept it, I contacted the manufacturer, and they fixed it and gave me 1 month. then after 1 month and the warranty time was gone, the laptop returned back to the same problem in motherboard.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lalt,
We sincerely apologize for the motherboard issue you've faced with the device and the inconvenience caused. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend sending the device in for a second repair. We know that getting your unit back in working order is vital and we want to assure you that we can help you resolve this issue. Please contact our support team at https://www.asus.com/us/support/CallUs to set up a Return Material Authorization number (RMA) to get the device repaired as soon as possible.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2207007018-0048" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
still early to rate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is hard to comment on a purchase in such a short time of ownership. I would say that I'm happy with the purchase so far. Battery is disappointing though.
I would recommend this to a friendLow End Deal
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this laptop, seems like an older model and performance was not up to date with current software.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MaxI,
It is really unfortunate to hear about the performance issues you had with the notebook. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email atcustomerloyalty@asus.com and provide the case number " N2208000018-0020" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought Asus before but would not buy again. I normally buy open box but this time I got a brand new Asus. I took it back to Best Buy because it will randomly shuts down and say it encountered a error they said it was fine they found no issues. Battery lasts one hour. But I still have the issue. Here is is 2 years old no warranty money wasted. Computer still shutting down on its own. I will never buy Asus again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear about the battery issues you're having with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1043914/
Bob
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, i love the sixe and ease of transporting it from one place to another. We have 2 houses and my inlaws 3 so we are constantly traveling somewhere. Only complaint is I will need to increase the speed from 4 to 8.
I would recommend this to a friendSlow- Slow - Slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop runs so slow, after only a few weeks of having it, that I can barely have multiple windows open at once
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dennis,
We do understand your disappointment and the inconvenience if you are experiencing slow system speed or performance issue with the laptop.
Certainly, the laptop was designed as an entry-level computer that runs basic and light computing applications like web-surfing, emailing and word-processing without compromising system stability and performance. Please ensure Windows is up to date. Keeping Windows updated will maintain optimum system stability and performance. While accessing web applications, please make sure the laptp has access to an established router and internet service is working properly since poor or unstable internet connection will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty