Customer Ratings & Reviews
- Model:
- E410KA-TB.CL4128BK
- SKU:
- 6498803
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 14.0" Laptop's ease of use, attractive price, and lightweight design. Many appreciate its performance and battery life, finding it suitable for everyday tasks. However, some users mention that the RAM could be improved and that the laptop may get warm during use. Overall, it's considered a good value for its size and capabilities.
This summary was generated by AI based on customer reviews.
Wbrow1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this product it really fast small on the go product
I would recommend this to a friendGood cp
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer im very happy Great look and great display
I would recommend this to a friendhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice laptop for the price.no problem with setup. love it.
I would recommend this to a friendmom
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.frist one for the child he loves it and im happy to
I would recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, my mom loves it. Nice budget laptop
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the computer and the sale of it.
I would recommend this to a friendOpen Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time I purchased an open box. It is great, glad I did.
I would recommend this to a friendBudget laptop that meets school needs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This budget laptop will fulfill basic needs of students.
I would recommend this to a friendLoving the MacBook Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m learning more everyday. It’s a wonderful computer.
I would recommend this to a friendScreen gave out after 5 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for Xmas 2022 five months later screen goes black and no longer able to use. Did the trick while it worked.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Evalinda,
We are sorry to hear about the unfortunate experience you are having with the balck screen on this model. Please allow us to make your experience you are having with this model. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1014276/
Good for light work and low end graphics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a low end personal computer, and it does everything that I wanted it to. It can run games like roblox and Minecraft on low graphics settings and it can be used to run drawing software.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Smartie,
We appreciate you sharing your feedback on this model. We do value our customers and take negative customer service experience very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206041107-0002) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product and serve the purpose of purchase
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this laptop for my mother and she really loves it.
I would recommend this to a friendHp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would recommend to anyone to buy it.
I would recommend this to a friendlaptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so so it is doing great and is serving my purposes
I would recommend this to a friend- Cons mentioned:Ram
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is very slow and i would not recommend it to anyone not even to a student. If you have more than 3 tabs open it starts sticking.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Open box mess
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was dirty and Tyne keyboard wouldn’t work I guess one reason why is because it was open box never getting open box
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Power,
We certainly understand your disappointment with the quality of the product and the inconvenience this may have caused.
Usually, issues with open box product are resolved by the seller. Please contact BestBuy for a resolution. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Buyer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good so far but sometimes I am getting blue screen
No, I would not recommend this to a friendAvoid this used laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop ineffective, not working properly, and would often disconnect plus fail to connect to various networks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sean,
We sincerely apologize for the poor experience you are having with your ASUS laptop. This is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the following FAQs to troubleshoot the connectivity issues:
Troubleshooting - Wireless Network Problems: https://www.asus.com/us/support/FAQ/1015073/#:~:text=Press%20and%20hold%20the%20Power,again%20whether%20it%20is%20normal.
Troubleshooting for irregular disconnection of Wireless network: https://www.asus.com/support/FAQ/1015575/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2207007018-0039" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth it for the money. I just don’t like that if you want to download a software that’s not in the store you have to get out of S mode.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear IngE,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. Windows 11 in S mode is a version of Windows 11 that's streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from Microsoft Store, and requires Microsoft Edge for safe browsing.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206041107-0012) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support