Customer Ratings & Reviews

Dear Cynthia M,

We're sorry to hear about the performance issues you've been having with the device. This is not the kind of experience we want our customers to have with any ASUS product and we would like to make it right. We take our customers' satisfaction seriously and we want to make sure you're happy with our products and our services. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and provide the case number "N2207007018-0046" for reference. We will do our best to provide a quick resolution to your case. Your feedback is valuable to us, and it helps us improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Dear AnitaH,


We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206041107-0026) for us to better assist you.


Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support

Dear Chris,

We sincerely apologize for the slow performance issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2207007018-0021" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Leonardo
ASUS Customer Loyalty US Support

[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/

Dear KristinaD,

We're sorry to hear that your unit is running slow and the isssues you're having with the screen. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.

Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
https://www.asus.com/support/FAQ/1015072/

Dear CristinaH,

We're sorry to hear about the unfortunate experience you had with your unit not working and that you had to return it. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please refer to this case number (N2207007018-0042) for us to better assist you.

Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support

Dear Nicole,


We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206041107-0010) for us to better assist you.


Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support

Dear GrannyOlea,

We are sorry to hear that your system is was running slowly. Please follow the steps in the FAQ listed below to help troubleshoot and resolve the issue. If you need additional assistance please contact our support for assistance if you experience any issues, you can find our contact details below as well. We do value our customers and take negative customer service experience very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2206041107-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Leonardo
ASUS Customer Loyalty US Support

https://www.asus.com/us/support/callus

[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/

Dear EdwardA,

We sincerely apologize for the power issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Before returning the laptop please try the following the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2207007018-0022" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Leonardo
ASUS Customer Loyalty US Support

[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/

Dear FeenaL,

It's unfortunate to hear that you are having issues with this devices. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207007018-0041 ) for us to better assist you.


Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support

Dear FloydP,

We certainly understand your disappointment and the inconvenience this may have caused.



Yes, it was advertised preinstalled with Windows 11 S. It is an entry-level laptop that runs popular computing applications, without compromising system stability and performance as long as Windows is up to date.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides warranty coverage in order to fix or repair any hardware or part that stop working prematurely under normal usage. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Dear Icemaker,

We appreciate you leaving your review of this model. We are sorry to hear about the touchpad not being in a convenient place for you and we willt ake this into consideration for new models. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2206041107-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Leonardo
ASUS Customer Loyalty US Support

Dear Nickrazzy,

We sincerely apologize for the issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2207007018-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Leonardo
ASUS Customer Loyalty US Support

[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/#:~:text=Please%20turn%20off%20the%20laptop,seconds%20to%20do%20Hard%20reset.

Dear Davionte,

We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2207007018-0027) for us to better assist you.


Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support

Dear KennethM,

We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.

Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/

Dear juke,


It's unfortunate to hear that your unit is running slowly. This is not the quality of service expected from ASUS and this is absolutely not the experience we want you to have. Have you tried updating your Windows to the latest version? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206041107-0025) for us to better assist you.


Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support


Troubleshooting - https://www.asus.com/support/FAQ/1042398/

Dear JosephN,


We're sorry to hear that you are having issues with your Touchpad. Please allow us to make your experience with ASUS a better one. Have you tried reinstalling your Touchpad driver in the Device Manager? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206041107-0024) for us to better assist you.


Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support

Troubleshooting - How to fix the Touchpad abnormal problems

Dear Steve,

We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2207007018-0029) for us to better assist you.


Thank you for choosing ASUS!
Best Regards,
Saskeia,
ASUS Customer Loyalty US Support