Customer Ratings & Reviews
- Model:
- E410KA-TB.CL4128BK
- SKU:
- 6498803
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 14.0" Laptop's ease of use, attractive price, and lightweight design. Many appreciate its performance and battery life, finding it suitable for everyday tasks. However, some users mention that the RAM could be improved and that the laptop may get warm during use. Overall, it's considered a good value for its size and capabilities.
This summary was generated by AI based on customer reviews.
laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok for the intended use. keyboard and construction is not great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Srea,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206041107-0014) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Asus keyboard too small.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for the price but..should have purchased an upgraded laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nana,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206041107-0004) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Very very slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clearly was not designed for windows 11, will be downgrading
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Julie,
It's unfortunate to hear that your unit is running slow. This is not the quality of service expected from ASUS and this is absolutely not the experience we want you to have. Have you tried updating your Bios to the latest version? Please follow the steps in the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206041107-0013) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Ok product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for entry level computer, didn’t care for keyboard.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RCRC,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206041107-0011) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Maybe Good Enough for DOS or Linux CLI...Not Win11
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This PC can't run Windows 11....every time I start it up, it just hangs at the Windows desktop, takes 30 seconds - 1 minute just for it to decide to be ready for user input. Web pages are slow as molasses. This might be a good PC to run CLI Linux on, but absolutely not Windows 11. I am returning this to the store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DonnieNarco,
We do understand your disappointment and the inconvenience if you are experiencing slow system speed or performance issue with the laptop.
Certainly, the laptop will work properly with Windows 11. This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ehhh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an OK computer, can't beat the price. Internal memory sucks, have to use a thumbdrive to save things. And the camera never worked...
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JillG,
Thank you for writing a comment for the product.
We do understand your disappointment and the inconvenience if you are experiencing stability issue with the laptop. Initially, there is an ample amount of storage space in order to run WINDOWS and popular software or applications efficiently. However, since cumulative WINDOWS Update is being released periodically, additional third-party software being installed, and the OS file size becoming bigger with files being added, the space available may be limited. This can easily be resolved by using a memory card for saving documents, photos or videos, and for installing third-party applications. The C drive will be mainly use for WINDOWS Update installation. For detailed instruction on how to do this, please go visit Microsoft's Knowledge Base.
Regarding the camera issue, please check if Windows is up to date and reinstall the Windows camera application if it still doesn't work after updating Windows.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible battery life, very glitchy and very slow. Should have spent a bit more to get a better product
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer
We are so sorry to hear that you are having issues with Battery and the unit is running slow. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Bios and Windows? Please follow the steps in the FAQs below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2208000018-0005) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
System is running slowly - https://www.asus.com/support/FAQ/1042398/
How to fix the short battery life problem - https://www.asus.com/support/FAQ/1043914/
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was right for what i needed, however the mouse pad died within 2 weeks of very light use. Had to add an external mouse.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StephenB,
We're sorry to hear about the issues you had with the touchpad on this model. Based on the issue you described, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Didn’t work brand new out of box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son for Christmas. Tried to set it up on Christmas morning and it wouldn’t cycle past the login screen… Took back to the store the next day. He was super disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Skl405,
We sincerely apologize for the login issue you experienced with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. For future reference, if you run into this issue again please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2207007018-0017" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] What to do if you forget the User name/Password of your Microsoft account?: https://www.asus.com/support/FAQ/1015946/
It’s a no
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this faulty useless laptop in August for a middle schooler and currently it won’t turn on.. it’s a black screen… who knows if it’s a faulty charger or what.. probably spend your money on something more reliable. This was waste of money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Syah,
We're sorry to here that you're having with the black screen on this model. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1014276/
Faulty Network Adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for its price but after a month or so, the computer stopped detecting network adapter. If this network adapter problem does not occur to you, it is a good product. But if this happens, there is no way of fixing it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Deniz,
We're sorry to hear that you're having issues with your network adapter. Please allow us to make your experience with ASUS a better one. We recommend that you back up your data and perform a system restore. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
It was a good price but i didnt love it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its small and not very impressive you get what you pay for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LauraB,
Thank you for leaving your review about this model. We truly appreciate your honesty. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2208000018-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Display isn't not good as advertised, dull color
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I asked about the display type in the question section section. It was said from the customer assistance that the display is IPS. But actually it is like a tn display and the colors are dull and washed-out.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sami,
We sincerely apologize for the dull display issue you're experiencing with this model. This is definitely not the norm and is not the kind of quality to expect from ASUS products. Please follow the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2207007018-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/AIO] Troubleshooting - Main (Internal) Display problem: https://www.asus.com/support/FAQ/1015072/
Horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst laptop. I got something inexpensive as I use this for work daily. I have had it since September and the mouse pad no longer works. Battery has to be charged at least twice a day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AmandaB,
We are sorry to hear that the mouse pad stopped working and the issues you're having with the battery. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1042539/#:~:text=chapter%20for%20troubleshooting.-,ASUS%20Precision%20Touchpad,or%20not%20after%20enabling%20it.
https://www.asus.com/support/FAQ/1043914/
Slow laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow laptop it’s not possible to work with this laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the laptop is slow and not working as expected. Have you updated the Windows OS? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
WORST COMPUTER EVER.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this thing cannot even run email services. Can't run zoom. Horrible, horrible product, not worth the price, and it's a cheap computer!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Persiancat,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Slow!!!!!! super slow
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow dont get it unless u want to wait till you are in a coffin from sitting in front of the screen
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RAMSEY,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Unreliable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this laptop! I had both the 11" and 14" die on me from a complete power failure, all within a span of just three months.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MaureenJ,
We're sorry to hear about the unfortunate experience you're having with power on this model. We would recommend that you attempt the steps below to reolve the issue you're experiencing. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1040405
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very small space. Once it automatically updated to the latest windows it was out of storage space.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are having low storage on your unit. Please allow us to make your experience with ASUS a better one. Please navigate to your Start menu button > Settings > System > Storage. You can free up storage by clearing Temporary files or other categories.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2208000018-0006) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
ASUS LAPTOP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like it. .......................................................................................................................................
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EAnk,
We're sorry to hear about the issues you're having with this model. Can you please provide us with moe details on the issues you're having? We would love to have your issues resolved in a timely manner. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support