Customer Ratings & Reviews
- Model:
- E410KA-TB.CL4128BK
- SKU:
- 6498803
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.1 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 14.0" Laptop's ease of use, attractive price, and lightweight design. Many appreciate its performance and battery life, finding it suitable for everyday tasks. However, some users mention that the RAM could be improved and that the laptop may get warm during use. Overall, it's considered a good value for its size and capabilities.
This summary was generated by AI based on customer reviews.
Looks like a good lsptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the brand. Bought for a friend. My 2 nd laptop from best buy
I would recommend this to a friend- Pros mentioned:Performance
Slow death
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s fine, but running multiple applications at the same time and it’s slower than a snail, I returned it and got something much faster for the same price point at micro center
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user731843,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Completely Satisified
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product-my Granddaughter never puts it down.
I would recommend this to a friend- Pros mentioned:Price
Best overall laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an incredible laptop, It works perfectly for school and many other needs. It gets the job done and for the price this is a very good deal. I would definitely recommend this laptop to friends, 10/10.
I would recommend this to a friend TRASH!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop for my dad for his bday on AUG 2022. It is not MARCH 2023 and they computer is now useless. My elderly father uses the computer to log into his bank account browse the internet and pay his bills. Literally like browsing and the computer was great in the beginning, now its super slow, we get an error message anything he tries to load a website. He took it into best ug and was told nothing is wrong with it, this is just as good as it gets. I know this was on the low end for a laptop but I didnt spend my money for it to last a few months. I thkugh this would be the lerson computer bc he didnt need much for paying his bills online. He hasnt downloaded anythign on it. The advice from geek squad was just restart it when it starts acting this way. ASUS says its still under warranty but bc i bought it at Best Buy i have to get serviced with Best buy. So now he is stuck with a laptop that doesnt work. Once again, i feel cheated, i read the good reviews and though i wuld give this a chance… please stay away from this garbage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cindy ,
We regret to learn that your laptop moving slow and has error message . We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. This is not a normal reflection of how our company handles customer services. We do value our customers and take negative customer service experience very seriously. Please follow the troubleshooting steps in our FAQ: [Notebook/Desktop/AIO] Troubleshooting - System is running slowly- https://www.asus.com/support/FAQ/1042398/ If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207007018-0026 )Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Pros mentioned:Speed
Great buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. It has decent speed and enough memory for everyday use. I purchased it during the sale and is well worth the price.
I would recommend this to a friend Slow/Bad internet connection and bad Charging
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought laptop for daughters.But battery life was not good.and connection to internet was lacking
No, I would not recommend this to a friendThis laptop WILL NOT LAST LONG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy this laptop. If you are planning to buy a laptop that will have you covered for over a year, please look elsewhere. After a year usage, the plastic hinge started to crack. It had gotten so bad that the back cover began cracking to the point where you could not even close the lid. Plus the laptop is slow.
No, I would not recommend this to a friendAsus laptop smart purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Really happy with my purchase. The Laptop is very fast plus it has a nice amount of memory available for my needs.
I would recommend this to a friendTerrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Track pad doesn’t even work. I blame it being a floor model and Best Buy just wanting to dump it. Really bad. Pay the extra money.
No, I would not recommend this to a friendLaptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got the laptop it was very laggy and it’s still laggy also the laptop keep shutting down saying it need recovery
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user747061,
We are sorry to hear about the unfortunate experience you're having with the unit lagging. We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Too slow for Win 11, stay away from Microsoft
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Win 11 so slow, can't setup without a Microsoft Account, which mean you could lose privacy to US gov.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ElvisG,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash! Wish I never bought this. Mouse pad makes it so difficult to do anything
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dinah,
We are sorry to hear about the unfortunate experience you are having with the touchpad on this model. We would recommend that you have the unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Wish I would have returned.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen looks extremely outdated and blurry. It is supposed to be new, but in settings it said something about “last updated in 2015”. The mouse “click” is loud and seems cheap. I’m sure the computer functions decent, but my advice would be to spend a little more and get a better laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Snews11,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
10-key built into touch pad tricky to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this computer because the 10-key feature built into the trackpad was problematic for me: I kept hitting the "on button" by accident which pretty much disabled the touch pad, activating the 10-key function. Good idea, poor execution. Can't recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TechGuy,
I'm sorry to hear that you returned the notebook because of the numberpad feature. We’re normally known for our exceptional products and this feedback will be passed to our development team. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
What is the Numberpad? - https://www.asus.com/support/FAQ/1038283/
Too slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the keyboard, but it was very slow so I had to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JLW1,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/