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Customer Ratings & Reviews

Your price for this item is $218.99
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Customer reviews

Rating 4.4 out of 5 stars with 1294 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.3 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the ease of use, affordability, and compact size of the 14" Chromebook. Positive feedback also highlights its performance and battery life, making it suitable for everyday tasks. However, some users experienced issues with screen quality and compatibility with certain programs. Concerns were also raised regarding the amount of RAM available.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,294 reviews
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This notebook is really for basic stuff. With all nice look and feel, it doesn't work best if you are planing to run multiple windows a the same time. I have another acer notebook which is bit smaller than this but still boot up fairely quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New laptop and printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new laptop very easy to setup and start working. The salesperson answered all my questions and provided me exactly what I needed. The printer he suggested WOW. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for kids

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a few of these for my boys due for homeschool use and they fit the bill. They tend to have numerous tabs open in Chrome and their laptops never freeze or slow down. The only issue I've noticed is Zoom tends freeze up at times.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    No Touchscreen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No touchscreen. Did not realize, returned to store and exchanged this item for a similar priced Chromebook with a touchscreen.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We are truly sorry you weren't aware that the device doesn't have a touchscreen and you had to return it and for the inconvenience, this has caused you. ASUS Chromebook C423 is a simple way to boost your productivity and have more fun on the move all day and every day. This ultraportable and lightweight 14-inch Chromebook is powered by up to a quad-core Intel processor and gives you the freedom of up to 10 hours of battery life1. It's also the first ASUS Chromebook to feature a NanoEdge design, which gives you a big screen in a compact chassis for easier multitasking and more immersive entertainment.

      We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!

      Best Regards,
      Lamoya
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    screen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's good but i wish it's touch screen...it's hard to scroll up sometimes the bar doesn't show in the side

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear valued customer, thanks so much for bringing this to our attention and please allow us to apologize for the inconveniences. I'm sorry to hear that you're having issues with the scroll. I will be letting the related department know about this concern for continuous improvements to the product line. If you should have any other concerns or feedback we would love to hear it, you can reach out to me directly at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Good old Chromebook!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I realize many people would not like a Chromebook, too bad for them. This is my third and it does everything I need. I am like most old guys just serf the net, email, and photos, it does an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop substitute for streaming!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time using a Chromebook. Purchased for streaming sports on ESPN+ and online worship during the pandemic. Connected to my big screen via HDMI and works like a charm. Also purchased wireless mouse which makes navigation a breeze. No complaints!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    slow but reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price still a chromebook though :/ no complaints other than storage space and processing speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the device for the price point, gets done everything I need, if I had to have a complaint it would definitely be the battery life, it requires me to charge it frequently, or else it would die, otherwise it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Basic is Basic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a cheap and basic chrome book for basic surfing and getting school work done

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Rick,


      We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2012034586-0019) for us to better assist you.
      Thank you for choosing ASUS!
      Best Regards,
      Ramon,
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Serves the purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is used for virtual learning and no complaints here or serves its purpose due to having to use Google classroom and google meets for meeting with teachers for classes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked out online and was there in a couple of days. Got a text it was ready and went to pick it straight up. No hassle and no waiting.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Slow

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is beyond slow and is not compatible with zoom.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Vack,

      We are sorry to hear that your Chromebook is running slow. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support
      Troubleshooting: https://www.asus.com/support/FAQ/1042702/ Asus

  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve bought three of these now and they work great for basic tasks on chrome or playing Spotify. For the price you can’t complain. Build quality feels great for such a low end price point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the weight and size of the Chromebook. It's perfect for what I needed and has a ton of storage without slowing down the processing. The staff was courteous and helpful. And the price was excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A nice chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for middle school student and school requirements. Battery life does not last as long as stated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus chromebook doesn't disappoint

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this chromebook. Fast clear screen with functioning apps. I have been a chromebook user for many years. The only thing i dont like is thee limit on security updates.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my Chromebook for about a month now, and I'm thoroughly satisfied. I'm still learning the "ins & outs," but overall it is a good machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for what it is

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not what I was expecting but totally my fault for not researching more. But for what it is, it is a great computer. I will be gifting this and getting me what I need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JDixon

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lab top excellent performance! It has a descent weight. Great recommend it.

    I would recommend this to a friend
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