Customer Ratings & Reviews
- Model:
- C423NA-BCLN6
- SKU:
- 6469578
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ease of use, affordability, and compact size of the 14" Chromebook. Positive feedback also highlights its performance and battery life, making it suitable for everyday tasks. However, some users experienced issues with screen quality and compatibility with certain programs. Concerns were also raised regarding the amount of RAM available.
This summary was generated by AI based on customer reviews.
best yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great chrome book. Does everything and more for i b ought it for. Don't need my two desktops anymore .
I would recommend this to a friendAssistance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lack of assistance with set up and NO instructions available with or even included on where to find set up instructions. When I tried to chat to find a compatible printer, I was put on hold and then cut off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gigi,
I'm sorry to hear that you are having setup issues with this machine and that your support phone call was disconnected. This is not a normal reflection of how our company handles customer service. Can you please send me the case number if possible from your interaction with Support? I'd like to investigate that call for quality control. Regarding setup and printing specifically, you can find a guide on enabling your printer starting on page 55 of the manual linked below. Please reach out to me at cl-lane@asus.com and include case #N2103086440 in your email for reference so that I can investigate your case and assist with your printer setup.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Manual: https://dlcdnets.asus.com/pub/ASUS/Commercial_NB/C423NA/E17820_C423_C523_EM_V3_WEB.pdf
- Cons mentioned:Screen quality
Never buy ASUS Products
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Chromebook is the worst I've ever purchased in computers/laptops/notebooks. I bought this for my granddaughter at Christmas for her online schooling. Within 90days the ASUS Notebook went to its famous black screen. Now it's costing me an additional shipping cost and loss of time to get it fixed. The same thing happened to the ASUS Zen Book I bought myself around the same time. This is one purchase I wished I never did. Stick with HP it is a much better, dependable product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about the black screen issue, this must be frustrating. Certainly, our team would be best recommended looking into this matter. If you have not processed the RMA, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Love it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter. She loves it!! She does a lot of movie streaming and it’s amazing!!
I would recommend this to a friendEconomical Data Entry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for specific uses. It is used for a entering data in Google Sheets by various users.
I would recommend this to a friendI like it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it i like it like it i like it i like it i like it
I would recommend this to a friendRemote learning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my grandson to do his remote learning online and he loves it..everything works good on it.
I would recommend this to a friendGreat purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Purchased for my husband who don’t need a lot of bells and whistles.
I would recommend this to a friendMom love it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my mom and she loves it as a Christmas present.
I would recommend this to a friendImitation computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus Chrome is a mediocre imitation of a computer, The only reason I bought it was cause it was on sale and I bought it cheap, I gave to my wife. I will not be buying another one, that’s for sure.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear that you are not pleased with this chromebook. Your feedback is very important to us and will aid in future products. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2012034586-0022" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Chrome book
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend needed something to search the internet
I would recommend this to a friendlaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small screen, plus would not download quickbooks
No, I would not recommend this to a friendWonderful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love IT, great Chromebook and The best place to buy anything, Only. BEST BUY.
I would recommend this to a friendA good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good for video conferences and online classes. Easy to set up. Good value.
I would recommend this to a friendComputer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer. Good stuff highly recommend this computer
I would recommend this to a friendASUS Chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Chromebook for my son and it works great for his school work.
I would recommend this to a friendGreat for browsing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast for what it was intended, primarily browsing…used with external monitor
I would recommend this to a friendBought as backup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Chrome book as a back up to my laptop which often has electrical issues. I really have not used it a lot and find the pad very difficult to use. I am not sure what I think of it since this issue hard to overcome unless I get a mouse for it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the touchpad, this must be frustrating. You can learn more about the touchpad via the URL below. Please review page 31. For further advice, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Touchpad Manual- https://dlcdnets.asus.com/pub/ASUS/nb/C423NA/0409_E14217_C423_C523_A.pdf
Solid Chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grabbed this for my daughter for online schooling. Seems solid and no issues so far.
I would recommend this to a friendNo more waiting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No more waiting for my computer to boot up, shut down, or load web pages.
I would recommend this to a friend