Customer Ratings & Reviews
- Model:
- C423NA-BCLN6
- SKU:
- 6469578
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ease of use, affordability, and compact size of the 14" Chromebook. Positive feedback also highlights its performance and battery life, making it suitable for everyday tasks. However, some users experienced issues with screen quality and compatibility with certain programs. Concerns were also raised regarding the amount of RAM available.
This summary was generated by AI based on customer reviews.
Stopped turning on after 2 uses
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this wouldn’t turn on after our Kindergartener using it two times. We charged overnight and still no luck. I’m grateful we were able to return it to Best Buy easily.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ashley,
Usually, the following can be performed if the Chromebook will not power on or boot up.
Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source.
If running it with battery only, please make sure the battery has an ample amount of charge.
If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings.
After doing this, please reconnect your AC adapter, do not power on the Chromebook until the battery was charged.
If you need further assistance with ASUS products, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
crombook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one star for now -- ordered online -- it never worked out of the box -- but the geek squad is on it -- i know they will get it running
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joejoe,
We're sorry to hear that your unit didnt work out of the box. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Brrrr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this unit. It kept freezing, requiring a reboot.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear chippers146,
We sincerely apologize for the freezing issue you experienced with this chromebook. We recommend following the steps in the FAQ linked below to troubleshoot the issue. We value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2111033516-0034" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Chromebook] Troubleshooting - How to fix Chromebook crashes or freezes: https://www.asus.com/support/FAQ/1042804/
Best Buy laptops.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item. I brought it back to the store and the tech person told me it probably had a bad battery. I returned it and bought an HP laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tchur,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with ASUS products, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Never Again!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! My sons computer shut down in February and wouldn’t charge up. I wish I could return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NeverAgain,
Usually, the following can be performed if the Chromebook will not power on, charge or boot up.
Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source. If running it with battery only, please make sure the battery has an ample amount of charge. If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the Chromebook until the battery was charged.
If you need further assistance with ASUS products, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift for Christmas for my daughter. The mouse no longer works and it hasn't even been a month.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Girlmom, We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. Please contact Best Buy directly to see what options can be provided. However, if you should have any other concerns or feedback feel free to reach out to us at [email protected]. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Poor software setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hot garbage. Poor setup and menus, compared to samsung chromebook not even worth the time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about the poor setup of the software. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any technical issues, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
BUYER BEWARE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the laptop in February and it stopped working in April due to the motherboard. DON’T BUY
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mleemaj4280,
We're sorry to hear that your computer stopped working. We would recommend that you have this unot sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
JUNK
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware. i have had this since march 7, 2022 and it will not turn on as of may 11th. JUNK!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
Thank you for bringing this to our attention and I'm sorry to hear that the Chromebook will not turn on. We do appreciate your feedback as this will aid in any improvements that need to be made to the model. You can try to do hard reset first by removing the AC adapter and press and hold the power button for 45 seconds. Please reconnect the AC adapter, then try to restart your laptop.
If the problem persists, please continue to the detailed steps in the link below. However, if you should have any other concerns or feedback feel free to reach out to us at [email protected]. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042742/
Hard Pass
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my kids, very cheap. I wish I would’ve spent more money for a better product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrPT,
Thank you so much for the feedback, If possible, can you please provide me with a detailed explanation of your issue at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Wi-Fi program
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wi-Fi problem!!!!!!Every time I tried to connect to a hotel Wi-Fi, the log in page never pop up!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Firsttrychrombook,
We're sorry to hear that you're having issues with the Wi-Fi on this model. We would recommend that you g o into your Wi-Fi settings and choose the network, then select Disconnect and try connecting again. Update Chrome OS. If possible, update your Chromebook to make sure you're running the current version of Chrome OS. Turn off your router, then restart your Chromebook.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Chromebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never should have purchased a Chromebook without doing more research. Definitely did not meet my needs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the chromebook doesn't meet your needs. Seen that this model comes with a Chrome OS, you will not be able to do most task like using a Windows OS. We do you have other models that would suit your need. You can review our website below. If you have any technical concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link - https://www.asus.com/Laptops/For-Work/All-series/
Battery not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery continue do die after being fully charged . It has to be plug in I order to function .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marie56,
We're sorry to hear about the unfortunate experience you're having with your battery not charging. Please allow us to make your experience with ASUS a better one. Wwe woulkd recommend that you follow the steps in the FAQ below to resolve this issue. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix the battery cannot provide power/be charged, or be fully charge or Notebook will not boot with battery: https://www.asus.com/us/support/FAQ/1012793/
SecondChromebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initial setup easy, but after some days use failed to load internet even though showed strong network connection.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you are unable to see the internet connection, this must be frustrating. Please attempt the steps from the FAQ below. For further troubleshooting,
feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Networking Troubleshooting- https://support.google.com/chromebook/answer/1047420
Ok for simple/basic computing task.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return because it is lagging and just fit to open 1-2 apps at a time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lotus,
We're sorry to hear about the issues you had with this unit lagging and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor viewing angles. The screen looks like a kids LCD
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Techie,
We're sorry to hear about the unfortunate experience you're having with the display on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
No programming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with no search engine Google Chrome was not installed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jpayne,
We certainly understand your concern on how to access the search engine or the Google Chrome browser.
Since it is a web base OS it does require a Google or Gmail account and an internet connection in order to use or operate it properly. Once you logged-in using your Gmail or Google account, click the Launcher from the lowest left-hand corner of the home screen. From the popup WIndows, the search engine will be on the top part of the Window. The Chrome browser icon will be visible on the opened window. If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage.
Should you need further assistance with the Chromebook, please email me at [email protected] and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, can't have more than one thing open at once. Screen is nice though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rynin,
We're sorry to hear that your chromebook is running slow. Please allow us to make your experience with ASUS a better one. We would reommend that you back up your data and perform a powerwash. Too many open tabs can slow down the speed of your browser. Update your browser Since Google Chrome is always updating and changing, there often will be times that Chrome OS (the operating system for Chromebooks) will need to be updated.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow. Fine for an incredibly basic Chromebook. But do not recommend it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is slow. Certainly, this is for basic usage. To improve your performance, please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1042804/
Laptop crashes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks it doesnt work and constantly crashes. I wish I would’ve bought new
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and inconvenience if you are experiencing system crash or performance issues with the Chromebook.
Since this is a web-based computer that relies on an internet connection for system stability and performance, please verify if the Chromebook has access to a stable and a high-speed internet service. Also, please ensure it is running with the most current OS update.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty