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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 620 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers find value in the 14" Chromebook's ease of use, affordability, and ample RAM. Positive feedback also highlights its lightweight design, compact size, and decent battery life. However, some users express concerns regarding the keyboard's legibility and the sound quality of the speakers. Limited storage space is another area where improvements are suggested.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 620 reviews
  • Cons mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Surprisingly great daily laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't expecting a whole lot from this Chromebook, but it has really surprised me. It's got a pretty good screen and does nearly everything I need it to do. My only complaint is the backlit keys can be difficult to read in certain light conditions without either turning the backlight off or setting it to 100%.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard quality

    Rated 2 out of 5 stars

    Disappointment

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Major problems after less than a year. Internet connection inconsistent, worse than all other devices in my home despite this being the newest one. Mousepad broke in about 6-8 months. Keyboard unusable at 15 months. Will try a different brand next time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Chromebook

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal for Christmas last year on this. Kid is still beating on her older laptop so this one is still sitting at the ready

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Slim & Sleek

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my 6 year old to learn how to use a laptop and it has a very sleek design and long battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lab top for price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for college students. This lab top has been very successful for my son in college. I actually bought two because I have two kids in college and they live them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good price. Decent computer.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good computer. My daughter likes it but not as much as her other one due to no touch screen. Works for what she needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great efficient laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly for my needs , email , ordering, or just reading.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for teens.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for our kids birthday to play Roblox on! It works great and I expected a lag, but their hasnt been any issues! Parental controls are fantastic!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Grew product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Got this for my son’s birthday(9) last year and it’s still running fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience and the service was very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it if you just basic use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth the price I paid which was like 60 bucks. The cons of this would be apps and stuff. It’s more like a android phone screen casting to a pc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this computer for school and research. It works very well and has a really smooth keyboard. Great speakers on the laptop and great customizable wallpaper screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still have it until now it’s works okay but just little to download on this device. Other then that it’s still alright

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE, so fast and nice and light. My daughter loves it and we bought another for ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought about 10 mouths ago work. It as fast just like the day I bought it. It handle 20-30 tabs fine. I got it for a $100

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small package great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for a kid. This Chromebook is just what the doctor ordered. My niece loves it and it seems fancy and durable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well a bit slow at times but does well for what I need it to do

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works great! It is small but is good for the misc. things I use at home. The display is very good quality!!

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard quality

    Rated 3 out of 5 stars

    Screen problems doomed this machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item. The screen was not consistent. Subject to flashing on and off.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CrzyforAZ,


      We're sorry to hear that your screen was flashing on and off. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2212000893-0007) for us to better assist you.


      Thank you for choosing ASUS!
      Best Regards,
      Ramon,
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Work laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new work laptop for my small business, out with the old and in with the new!

    I would recommend this to a friend