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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 620 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers find value in the 14" Chromebook's ease of use, affordability, and ample RAM. Positive feedback also highlights its lightweight design, compact size, and decent battery life. However, some users express concerns regarding the keyboard's legibility and the sound quality of the speakers. Limited storage space is another area where improvements are suggested.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 620 reviews
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    favorite gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had one before. I love it!!!!! Easy to work. would buy another. Great price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well a bit slow at times but does well for what I need it to do

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. You get what you pay for. Budgeted buy so I honestly can’t complaint.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Instructor,


      We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experience very seriously.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2212000893-0006) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Ramon,
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience and the service was very good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not as I was made to believe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not really sure if it is a good one or not. It is a little difficult to get it started. I bought this for my mother. I was told it was the easier one for older people and for a first computer. So my responce is I wish I would have gotten her a different one. For recomending it to others look into the computer itself a little more then I did. I went by the store recomendations

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear mparks,

      We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Work laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new work laptop for my small business, out with the old and in with the new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Chromebook has helped my son in school

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chromebook is great for my nine year old son. He is able to get online and do his school work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it needs and a wonderful addition to a iPad or an alternative

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ASUS 14" Chromebook Intel Core

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's OK but the keyboard is silver & hard to see letters and numbers. One of my letters popped out of keyboard too however i can still type it. Initially had issues rebooting but that has resolved. I personally do not recommend this Chromebook.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Chromebook with modern hardware.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up for my daughter to replace her aging Samsung Chromebook. This has been an awesome upgrade from her previous CB.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beefy on a budget

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to see a budget-friendly Chromebook that doesn’t have just the bare minimum specs under the hood.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    chromebook

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a gift. It has helped the recipient with many college papers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Chromebook

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gifted to my cousin it is really so cool and it has all the features which is beyond my expectations i can give 5/5 stars

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great way to surf, do minimal tasks

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Nothing fancy, but it works for what I use it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done, great screen

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done, good for basic web stuff or watching youtube. Think the highlight is the screen, very clear and bright.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Great value. This chromebook is the perfect size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Supports Vulkan API

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Chromebook. One of the few Intel based Chromebooks that supports Vulkan API with Android games & not just GLES3.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A solid Chromebook that offered good value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $120, this was a great buy. Lots of features you would never see in this price range.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Chromebook

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chromebook kept having some glitches, especially with asking me to restart almost every time I used it. But overall, it’s a nice computer. It works just fine other than the restarting multiple times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good basic laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my husband for Christmas. Everything he uses it for is web based and this is perfect for that.

    I would recommend this to a friend