Customer Ratings & Reviews
- Model:
- C425TA-M364
- SKU:
- 6513085
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 14" Chromebook's ease of use, affordability, and ample RAM. Positive feedback also highlights its lightweight design, compact size, and decent battery life. However, some users express concerns regarding the keyboard's legibility and the sound quality of the speakers. Limited storage space is another area where improvements are suggested.
This summary was generated by AI based on customer reviews.
Great specs for a great price!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great chromebook for the price (bought on sale for under $200). Has great specs and does exactly what i need it to do. It has a back lit keypad and is NOT a touch screen which is exactly what I needed!
I would recommend this to a friendPoor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A poor excuse for what a laptop should be. I have been using computers for more than 40 years and the function of this machine is disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Phil,
It's unfortunate to hear that you are having issues with your Chromebook performance . Please allow us to make your experience with ASUS a better one. This is not the quality expected from Asus. We do value our customers and take negative customer service experience very seriously. Please follow the steps in the FAQ :[Chromebook] Troubleshooting - System is running slowly-https://www.asus.com/support/FAQ/1049593/ If you are still experiencing issue please email us at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2211019970-0029) for us to better assist you. Thank you for choosing ASUS.
Best Regards,
Schottky.
ASUS Customer Loyalty – US Support
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my grandson for Christmas and he loves it. It is great for him because he can carry it anywhere and always have access to his information.
I would recommend this to a friendASUS - 14" Chromebook - Intel Core M3-8100Y - 8GB
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product to replace an older Chromebook. It has a very nice display, easy keyboard to type with, and the mouse works smoothly. It does what I need it to do without being splashy about it.
I would recommend this to a friendASUS - 14" Chromebook
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight for hand carry. The operation is not as smooth as I expected because there is no menu. Suggest to have on line menu available for buyers/users.
I would recommend this to a friendGood Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, good chromebook. Personally I would have preferred the numeric pad on the right-side of the keyboard, but not a big deal.
I would recommend this to a friend- Pros mentioned:Price
Laptop and laptop bag
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok for its price.and Will recommend it for i high school kid since the speed is not that high
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear MelanieA,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2212000893-0016) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality
keyboard
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little laptop except the keyboard. If a hunt and peck person its almost impossible to use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carla,
We appreciate you sharing your feedback on this model. It's unfortunate that the keyboard does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2212000893-0003) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality
review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works ok but keyboard stinks. can see keys ok at night, but totally sucks during the day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LaurieR,
We do understand your disappointment with the keyboard color contrast and the inconvenience this may have caused.
In order to improve the color contrast with the keys, it is recommended to turn off the keyboard backlit or adjust the keyboard brightness level while working in a well illuminated room or area, by tapping the hotkeys, "Alt + dim(small brightness icon)", repeatedly. If this doesn't work for you, please consider using a keyboard cover or skin.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not what I expected/Useless Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.complete utter joke for a computer or even a laptop!
No, I would not recommend this to a friendPure garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Asus Model:X205TA-RHATMN01 purchased 8 years ago and it's still flawless, just battery health started to decline - holds charge for 2 hours only. Purchased this one as a replacement with promise "10hr Battery Life". NO! it goes from 100% to 0% within 2 hours of use. Checked performance - battery lost 30% of charge while laptop was completely off. Microsoft Edge is a huge step back from Windows 7-8.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tonam,
Thank you for your comment.
We certainly understand your concern regarding the short battery life. In order to improve or prolong the battery charged time, please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the Chromebook. Once fully-charged, please use the laptop, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please verify if the Chromebook is running with the most current OS update.
If you need further assistance, please email me at cl-rodel@asus.com and I would be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Keyboard quality
Incorrect specs = disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these during an early Black Friday sale, one for myself and one for my parents. The specs list it as having a touchscreen, but it in fact does not. Additionally, the keyboard is impossible to read unless you’re using it in the dark. The keyboard is silver with vaguely translucent letters. It’s incredibly hard to see what the keys are in the daylight or with room lighting on. The specs say this does not have a backlit keyboard, but it does. Using this in the pitch black with the backlit keyboard was the only way I could easily discern the keyboard keys. I’m returning both Chromebooks. I’m incredibly disappointed that Best Buy got the specs incorrect – how are you supposed to know what you’re buying when they can’t even get the details correct in the listing? Because of this, I missed out on the early Black Friday deals for other Chromebooks I was considering. Looks like my parents aren’t getting a Chromebook for Christmas.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CW22,
We are sorry that this model chromebook did not live up to your expectations as you were provided with incorrect specifications. There are model variations that do have a touchscreen for this chromebook but there is also a model variation that does not have a touchscreen. All model come with a backlit chiclet keyboard. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2211019970-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Mr..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good buy and extra help with setup by your tech staff made for a positive experience.This product met my needs very well.
I would recommend this to a friend- Cons mentioned:Keyboard quality
Low budget garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer and charger extremely hot. Volume low. Hard to see keyboard
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KarinMarkin,
We do understand your disappointment and the inconvenience this may have caused, your dissatisfaction with the quality of the product and your concern about the extreme heat from the laptop and charger.
All ASUS products undergo intensive quality control testing and inspections, these are random problems. The computer and AC adapter or charger will be hotter while simultaneously the battery is being charged and the laptop being used. Regarding the color contrast of the keys, it is recommended to turn it off or adjust the keyboard brightness level while working in a well illuminated room or area, by tapping the hotkeys, "Alt + dim(small brightness icon)", repeatedly.
ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. We recommend sending it in for service to have it checked. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don't buy this Notebook
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Notebook in December and it stopped working in 3 months. It won't turn on & I brought it to a computer tech who said it's junk and he can't fix it. I barely used it and I know it was inexpensive but I expected it to last at least a year! Don't buy this!
No, I would not recommend this to a friendGeat for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter doesn’t need much memory but it is an upgrade from her current laptop. Love the lighted keyboard especially because of her eyesight.
I would recommend this to a friendFrustrating issues 2 weeks in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this for less than 2 weeks and are running into issues with battery/charger/charging port. It is still unclear. The computer has died and will not charge (the charger indicator light is also not coming on). We’ve confirmed the charger itself works on other devices. Trying to troubleshoot but just disappointing to be days in and having issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EricaV,
We sincerely apologize for the power issue you have been experiencing with this Chromebook. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2211019970-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Chromebook] How to fix Chromebook cannot charge - Troubleshooting: https://www.asus.com/support/FAQ/1042761/
best computer ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works like a beast i use it for school and work use and it gets the job done to a amazing level.
I would recommend this to a friendPerfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was perfect for my 9 year old! Not too much tech but just enough for her to get!!
I would recommend this to a friend- Cons mentioned:Keyboard quality
unreadble keys
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keys not readable keys should be black not sliver
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear lous,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2212000893-0002) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support