Customer Ratings & Reviews
- Model:
- C425TA-M364
- SKU:
- 6513085
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 14" Chromebook's ease of use, affordability, and ample RAM. Positive feedback also highlights its lightweight design, compact size, and decent battery life. However, some users express concerns regarding the keyboard's legibility and the sound quality of the speakers. Limited storage space is another area where improvements are suggested.
This summary was generated by AI based on customer reviews.
14" Chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm totally disappointed with this product. I was never able to do anything with it. It kept showing an error message; stating, my information was not secured.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JacquelineD,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously. Please perform a powerwash on your device using the FAQ linked below
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2211019970-0027) for us to better assist you.
https://www.asus.com/support/FAQ/1042702/
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Clown shoes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a 17 inch laptop and this came instead. Got stuck with web services that were included, not a good shopping experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Psychomike,
We are sorry to hear that you received a different product. We would recommend that you reach out to Best Buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2211019970-0026 )Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted a month and we had to take it to repair
I would recommend this to a friendMeh on google laptops
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for my needs. Returned. It’s ok if you just need to check email.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jmart,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2212000893-0009) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Mr.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Getting help was very difficult, Geek Jasmine came and was extremely helpful
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicole,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2212000893-0015) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate the keyboard - little contrast between key and letters on key. Poor build quality - flexes if picked up by by front corner when open. Outstanding specs for the price though. Returned
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JamesF,
We're sorry to hear about the unfortunate experince you're having with the keyboard on this model. Rest assured we will have this information passed on to our eam for review. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
google platform - difficult to navigate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.build on the google platform which I found very difficult to navigate.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lschrik,
We're sorry to hear about the issues you're having with this model. Can you please reach out to us with more details on the issues you're having? For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
No windows
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No windows..it makes a difference.. Some stuff will not work on it .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AaronL,
Correct, it doesn't have Windows OS.
We certainly understand your concern on how to use a Chromebook. It comes with a web or cloud base OS that is fast, secured and easy to use and is becoming a popular choice of these features. Besides being a low-cost and lightweight laptop, it supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. Since it is a web-based OS it does require a Google or Gmail account and an internet connection in order to use or operate it properly. If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage at: https://www.google.com/chromebook/howto/.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Chromebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product I every brought. Stop working after a couple of days.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chocolate,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last. If the Chromebook stop working and you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
My computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Memory is short, an overall good computer but the memory is short.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sandra,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2212000893-0018) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality
No touchscreen although the online specs show othe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A decent Chromebook but I selected it specifically because it shows as having a touchscreen on bestbuy.com Will be returning it because the device I got when ordering definitely doesn't have a touchscreen
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sterling,
We are sorry to hear about the misinformation on the product detail. Rest assured we will have this information passed on to our team. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Glorified cellphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I looked it up on line, I asked for laptop computers. This thing is nothing more than a glorified cellphone that cannot make a call. It absolutely does me no good. I'll give it to my Granddaughter for Christmas to play her online games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidH,
Thank you for your comment.
We certainly understand your concern on how to use a Chromebook. It is a laptop that comes with a web or cloud-based OS that is fast, secured and easy to use and is becoming a popular choice because of these features. Besides being a low-cost and lightweight laptop, it supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. Since it is a web-based OS it does require a Google or Gmail account and an internet connection in order to use or operate it properly. If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage at: https://www.google.com/chromebook/howto/.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About as slow as a 10yr old computer on dial up. Slow out if the box. Update took over 2hrs and you would think after that it would be ok. Negative
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RadioShack2BestBuy,
We're sorry to hear that you are having issues with your unit running slowly. Please allow us to make your expeience with ASUS a better one. We would recommend that you perform a power wash on this model. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Definitely not a Touch Screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have listened to the review. The specs on this laptop say "Touch Screen: Yes" which it certainly is not. I understand there are different "Models" of laptop, so assign the correct specs to the associated laptop. This was a monumental waste of time that I will never get back. Just getting a refund for the laptop will not refund my hours of wasted time. This product needs to be taken down and advertised correctly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnF,
We are sincerely sorry that this chromebook was not what it was advertised to be. One model variation does not come with a touchscreen dispaly while the other 2 does. We sincerely apologize for the inconvenience this has caused and we recommend returning the device to Best Buy since it is not what you were expecting and not what it was listed as. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2211019970-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Chromebook Issues! No OS?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I grabbed this laptop for my 8th grader to use for school, she attempted to boot it up and it had no operating system installed. I took it in to the Geeks and he chuckled And said "yeah, Chromebooks are basically crap, built with crappy parts". He said he could try and install the OS but it may cause issues down the line. He said find anything other than a Chromebook. I bought a Lenovo!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear IreshGreen,
We sincerely apologize for the missing operating system issue youexperienced with this Chromebook. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. If you run into a similar issue in the future please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2211019970-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Chromebook] Troubleshooting - How to fix “Chrome OS is missing or damaged”: https://www.asus.com/us/support/FAQ/1042796/
My first computer failed me in 24hrs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought to work while on vacation and it stopped working in less than 24hrs.Could not work.I paid $130 and got refunded $97.I lost $70 dollars with this purchase.$20 per round trip to pick it up and take it back cause I don’t have a nearby Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Meraaa,
We sincerely apologize for the issue you have experienced with this chromebook. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. For future reference, if you run into a similar issue please refer to the FAQ linked below for troubleshooting steps. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2211019970-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Chromebook] Troubleshooting - Chromebook cannot power on: https://www.asus.com/support/FAQ/1042742/
- Pros mentioned:Ram, SpeedCons mentioned:Keyboard quality
Amazing Value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely impressed with this Chromebook. I love the fact that it DOES NOT have a touch screen. I cant stand to have my screen smudged up. As another reviewer reported it DOES have 8GB ram. This computer is night and day better than the $100 basic Chromebook! For an extra $20 you get a full HD screen, a backlit keyboard, twice the ram, and a processor that is twice as fast. All in all a crazy good deal. The one downside for me is the AUE (software update cutoff) is June 2026.
I would recommend this to a friend - Pros mentioned:Ease of use
Great and reliable for a retiree!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my 80 year old retired friend. She worked with a computer so she does understand basic functions. I needed something that would be simple enough to use for emails and searching things online and this was perfect. She's able to navigate it and whenever she does something to the computer it's easy for me to guide her over the phone and give her instructions on how to fix it. It's not powerful by any means, but it does the job for a retiree with minimal computer skills.
I would recommend this to a friend Not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left speaker goes out and you can’t see your files when opening “my files” just good for internet searching
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AngelF,
We are sorry to hear about the unfortunate experience you're having with the speaker on this model. Based on the issue you described, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not as Described.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as described. When ordered description said it was a touch screen. It is not. Have returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TamaraC,
We're sorry to hear about the incorrect nformation on the website. Rest assured we will have this issue passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support