Customer Ratings & Reviews
- Model:
- E410KA-PM464
- SKU:
- 10565313
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 3.9 out of 5 stars
- Display
Rating 4.3 out of 5 stars
to a friend
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow. Not worth it. Stay away from this. I wish i can still return this
No, I would not recommend this to a friendHP laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Portable, quality laptop computer ever made by Samsung.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Friday,
We are pleased to hear that you are satisfied with the ASUS Vivobook Go 14 Laptop. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2206041107-0108" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Continuous lagging and slow running when typing a word
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ThomasA,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing system lag.. On the contrary, lots of satisfied customers having positive experience using the product will agree that it is a decent entry-level laptop. It
runs popular basic and light computing applications, without compromising system stability and performance as long as Windows is always up to date. Additionally, while accessing web applications, ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Serves it’s purpose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is a good purchase for a 12 year old, but not for an adult.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User624892,
Thank you for sharing your comments regarding the ASUS Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2206041107-0086" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Refurbished
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok but very slow, didn’t work for what I purchased it for
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anastasia M,
We sincerely apologize for the slow performance issue you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2206041107-0094" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Wouldn't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont have no space for anything and first time it updated windows downloaded something that took all the memory and hacked my google support text said they never see that happen told me return it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raymond,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0100" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not buy. Invest in something more expensive.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars I would. This was a gift for my son, but it doesn’t work AT ALL. Hardly any storage. Bought a hard drive and it still doesn’t help. This is the worst purchase ever.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MatthewJ,
We're sorry to hear that the notebook is not working properly and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem you're experiencing or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0099" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It's alright for basic tasks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's alright for basic tasks and nothing more should be expected
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tyler,
We are pleased to hear that you are satisfied with the notebook. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2206041107-0070" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Much too slow for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to run basic things. The system is much too slow. For example, going on an internet browser and searching caused it to lag significantly. Not to mention, when you first turned it on, it took a significant amount of time to even start up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jamie,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused regarding the speed or performance of this laptop. On the contrary, lots of satisfied customers, having positive experience using the product, will agree that it is a decent entry-level laptop that runs basic or light computing applications, without compromising system stability and performance if Windows is always up to date. Furthermore, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Additionally, clearing internet cache or browsing history and closing unused browser tabs will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s brand new and it keeps freezing and it won’t connect to my Internet when it’s right next to the modem. My name is Sarah click on that hit on. It doesn’t do anything so I’m not very satisfied with this computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Patriciaa C,
We're sorry to hear that the notebook is freezing and unable to connect to the wi-fi. This is not the kind of quality to expect from our products and it's not the norm. Based on the issue described, we recommend restoring the BIOS settings. The following FAQ below provides the troubleshooting steps. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0082" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to Restore BIOS Settings - https://www.asus.com/support/faq/1044842/
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not a fan and returned the item. The small built in hard drive was slow and the system would run slow with nothing but windows installed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear J Rod,
Thank you for sharing your comments regarding the ASUS Vivobook Go 14 E410KA Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Although you have returned the laptop, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0107" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
where is my stuff?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still waiting on it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Army,
We're sorry to hear that you haven't received the product and we apologize for the inconvenience caused. This is not the kind of experience we want our customers to have with our resellers. To further investigate this problem, we recommend contacting Best Buy's customer service at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, email us at customerloyalty@asus.com and include the case number "N2206041107-0081" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I can't believe they can get away with selling this.
No, I would not recommend this to a friendWorst laptop I've ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this laptop you will only end up disappointed. Any less than 16gb ram won't be enough for windows 11 This is a waste of plastic
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph D,
Thank you for sharing your comments regarding the notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0089" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Lag & freeze
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a lot of difficulty with this laptop. It has either frozen on me or has a long lag time.. and this is just trying to go between web pages, or opening a spreadsheet and my emails.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SherriK,
We're sorry to hear that the notebook is lagging and freezing and we apologize for the inconvenience this may have caused you. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0060" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
Save up and buy a better laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why do they still sell computers with 4GB RAM when it’s obvious that it’s not enough memory to handle every day multitasking?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael D,
Thank you for sharing your comments regarding the ASUS Vivobook Go 14. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0093" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
STAY AWAY! Nothing but problems
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst laptop I’ve ever owned. It wouldn’t update out of the box, a bunch of errors, you have to sit on top of your router for it to get wifi connection, I finally got it to update to windows that is supported and it still acts up. It’s slow, I’d be ashamed and embarrassed to put an asus badge on this thing. 100% don’t recommend, spend a little extra and get something better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Testingtheworld,
We sincerely apologize for the issues you're experiencing with the notebook and for any inconvenience this may have caused you. To troubleshoot the slow performance issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0108" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Asus laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much lag. I but this product just for few work. For that also its able to do
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Priyabrata Tripathy,
We sincerely apologize for the performance issue you're experiencing with the notebook and for any inconvenience this may have caused you.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0104" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
HANDY ASUS 14" Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a laptop that was smaller than my typical 17" version for more light-weight traveling, and this ASUS 14" FHD Laptop is perfect. I didn't need a lot of power, storage or performance when traveling, I just needed a small laptop for quick letters, vendor to-do lists, responding to never-ending emails, and some surfirng usually for product info. One thing I did need was a numeric pad, and while this laptop doesn't have one adjacent to the keyboard, it does have a unique 'reuse" of the built-in touch-pad .... press a "button" and the pad turns into a full-use numeric pad. A little akward, but works well during my travels. The low amount of RAM (4GB) could be of concern to users that run multiple apps concurrently; for me, I usually only have 2, maybe 3, so it wasn't an issue. The overall light-weight design makes my husband happy when he's carting around my rather large laptop bag because I carry a "mini office" of stuff and all the cables I need for numerous deices. You also can't beat the price of this low-end, small laptop. PERFECT!
I would recommend this to a friendOpen Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen had issue open box everything else was great
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaquan B,
We're sorry to hear that you're having display issues with the notebook and we apologize for any inconvenience this may have caused you. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0109" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support