Customer Ratings & Reviews
- Model:
- E410KA-PM464
- SKU:
- 10565313
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 3.9 out of 5 stars
- Display
Rating 4.3 out of 5 stars
to a friend
Best Buy won’t ship me this/worst customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review this item as Best Buy won’t ship it. I’ve called four times, opened cases, and these dirtbags won’t ship it. So the one star is for Best Buy, not the laptop. I’d give zero stars if I could.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Flask,
We're sorry to hear that Best Buy is unable to ship the product to you and we apologize for the inconvenience caused. To further investigate this problem, we recommend contacting BestBuy customer service at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2207007018-0079" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Chaep and not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sup par performance and a watered down Windows. Not worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cmaxi,
Thank you for sharing your comments regarding the notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0080" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Delayed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissapointed in how delayed the loading response time during multiple applications.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Caligirl,
We sincerely apologize for the system performance issue you're experiencing with the notebook and for any inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0059" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
The Perfect Notebook
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS Notebook meets my requirements and then some. First, it is very lightweight. My career is in Information Technology (IT) and I have a few laptops, both Windows based and Mac two of which were recently acquired (last two years). This new ASUS is definitely the lightest in weight. A must have is a display that is sharp and clear. This ASUS checks the box. The ASUS Chromebook has several items I didn’t know I wanted. The first being the large display value on the keys, so much easier to find the correct key! A number pad incorporated into the mouse pad. How come no one ever thought of this before, genius. Add the advance features of the camera where you can set a lighting mode that is best for you and the ASUS is a winner. Additionally, this ASUS has a feature I have always wanted, a lightweight cable. The ASUS comes with a power adapter that is less than two inches square. I really appreciate that “ASUS” is on the power adapter, so I know which cord goes with this notebook. Also, the cable has a Velcro cord tie permanently attached, nice. You wouldn’t expect to care about the power adapter/cord but it goes where the Chromebook goes, so it matters. If the prongs folded flat for travel, the power cord would be perfect. Another feature, the screen can lay completely flat. I wasn’t sure why I would need this. Turns out it makes it very easy to share your screen. I have used this feature more than expected, e.g. looking up a part and being able to have the handyman confirm it’s the correct one. Setup took a bit of time, 40 minutes to load updates, so keep it plugged in. Overall setup time was about an hour. I was paying attention and during setup I specifically said to setup as a new laptop. Meaning not to bring any backup and/or settings/bookmarks from another laptop backup stored in the cloud. The setup process ignored my selections and loaded a backup of another laptop from the cloud. That was disappointing. Easy enough to delete everything.
I would recommend this to a friendAverage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s average slower than normal processing speed but you get what you pay for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wraith,
Thank you for sharing your feedback on the laptop, and we sincerely apologize that the system is running slowly. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0051" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
not so bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so bad!! Cheap but works by locking!! Don´t buy it again!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gemenet,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2208000018-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don’t Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficulty using this device. Would not purchase again or recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ShondaW,
Thank you for your comment.
We do understand the inconvenience this may have caused you if you are experiencing difficulty using this laptop. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent entry-level laptop that is perfect for running popular computing applications, without compromising system stability and performance. If this is your first experience with WINDOWS 11, we recommend to visit Microsoft's Knowledge Base: https://support.microsoft.com/en-us/meetwindows11 on tips on how to navigate smoothly within the OS. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
LAPTOP IS NOT GOOD. DO NOT ORDER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this Laptop 30 days ago and it has already stopped working. And I was told I wouldn't be getting a refund for it. Very bad product. Do not purchase. They are not good at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Allison P,
We're sorry to hear that the notebook stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0094" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow out of the box and already saying "memory low" without installing anything else. If the return window hadn't lapsed before we opened it, it would have been returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear M3lycett,
We sincerely apologize for the slow performance issue you're experiencing with the notebook and for the inconvenience this has caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0103" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Mouse key pad stop working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got in November and only had for 5 months and the mouse pad no longer works barely use it and for it to stop working is disappointing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ozzie W,
We're sorry to hear that the touchpad on the ASUS Vivobook Go 14 Laptop stopped working and we apologize for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0112" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/
Well Built Budget Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having tried several different budget laptops I didnt think this one would be different. It is different and in a good way. If you are loooking for a laptop for basic Budget laptops can run a full gambit of quality and value. They either feel cheap, are slow, poor screen or not enough storage. This device goes against all of that.....except for storage. The computer also come installed with Windows 11 S. The S means you can only install applications from the Microsoft Store. No third party apps can be installed. This is good if you are worried about viruses but limits your ability to configure the machine. However, the limitation of the S operating system can be turned off. Pros * While plastic, a solid and well built feel * Good speed for a budget laptop * Solid keyboard that is responsive * Interesting 10 key built into the trackpad * HDMI port built in Cons * Only 64GB of storage * Only 4GB RAM (bare minimum for running Windows 11 efficiently) * Set up with Windows S (but that can be turned off if desired) * Laggy power on This is the best budget workstation I have used. If you are looking for a laptop with a solid build and specs, this would be the one to purchase.
I would recommend this to a friendBest Buy Bad Returns Policy Asus 14 FHD Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System Keeps Freezing. Best Buy wont take it back. Bad returns policy.
No, I would not recommend this to a friendTrash Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is acomplete waste and good for nothing laptop. Too slow and crash all the apps.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ranjit,
We sincerely apologize for the performance issues you're experiencing with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0110" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Asus Laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the worst laptops I've ever used would not recommend
No, I would not recommend this to a friendWallet friendly entry level laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a Windows laptop that didn’t break my budget. This ASUS really surprised me. Being inexpensive, it is loaded with everything an entry level laptop should have. With a 14 inch Full HD screen, it’s easy on the eyes. The 4GB of memory is sufficient to run streaming and web browsing apps. 10 hours of battery life kept it running all day for me. An HDMI port lets me run it on a large screen when I need it. A headphone jack and Bluetooth helps me enjoy games, music and meetings in private. At about 3 pounds, it’s easy to carry around. The camera works great on video calls. After the initial setup, it’s quite quick on startup. The setup is typical of any Windows system, going through the customizations and updates we’re familiar with. It comes with Windows in S mode. This restricts you Windows Store apps and Edge as a browser. If you need to expand your options, you can switch out of S mode. The 64GB storage was enough for simple needs. I had about 20GB usable after all updates were installed. With 3 USB ports, you can easily add devices for more storage and accessories. Used as a work from home system, it performed really well. If you’re looking for a budget friendly basic laptop, this is worth consideration.
I would recommend this to a friendoffers good performance for the price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this laptop, and its compact features make it one of my favorite laptops. It is so lightweight and easy to handle that I can fit it in my backpack. The battery life is good, and I can use the laptop without recharging for 10 hours. Every time, it takes 1 hour to get fully charged. The keyboard is smooth and comfortable. The trackpad is also smooth and works well. There is no lag; even when I move between different applications, the speed is fine, and I do not feel any interruption. The screen quality is acceptable. I have used it for watching videos and playing games, and for both, it was pretty fast and smooth. It does not get hot when it is working, and the performance also does not decrease. I like the weight of the laptop most, as it is so lightweight and easy to carry even in my purse. The keyboard does not make much noise, and it is pretty smooth and soft. The battery works perfectly, allowing me to work all day without interruption. The colors on the screen are vibrant and sharp. Overall, the laptop is reliable, portable, and offers good performance for the price.
I would recommend this to a friendHANDY ASUS 14" Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a laptop that was smaller than my typical 17" version for more light-weight traveling, and this ASUS 14" FHD Laptop is perfect. I didn't need a lot of power, storage or performance when traveling, I just needed a small laptop for quick letters, vendor to-do lists, responding to never-ending emails, and some surfirng usually for product info. One thing I did need was a numeric pad, and while this laptop doesn't have one adjacent to the keyboard, it does have a unique 'reuse" of the built-in touch-pad .... press a "button" and the pad turns into a full-use numeric pad. A little akward, but works well during my travels. The low amount of RAM (4GB) could be of concern to users that run multiple apps concurrently; for me, I usually only have 2, maybe 3, so it wasn't an issue. The overall light-weight design makes my husband happy when he's carting around my rather large laptop bag because I carry a "mini office" of stuff and all the cables I need for numerous deices. You also can't beat the price of this low-end, small laptop. PERFECT!
I would recommend this to a friendjunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it turned on and quit working..junk not worth the time to get a ride to return it..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Timothy W,
We're sorry to hear that the notebook stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0085" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer isn’t working well so just buy at month ago and is really slow
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Guadalupe Z,
We sincerely apologize for the issues you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the slow performance issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0095" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Not worthy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for, the laptop is so slow…..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marco M,
We sincerely apologize for the slow performance issue you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0083" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/