Customer Ratings & Reviews
- Model:
- E410KA-PM464
- SKU:
- 10565313
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 3.9 out of 5 stars
- Display
Rating 4.3 out of 5 stars
- Cons mentioned:Ram
Worst laptop I've ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this laptop you will only end up disappointed. Any less than 16gb ram won't be enough for windows 11 This is a waste of plastic
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph D,
Thank you for sharing your comments regarding the notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0089" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Lag & freeze
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a lot of difficulty with this laptop. It has either frozen on me or has a long lag time.. and this is just trying to go between web pages, or opening a spreadsheet and my emails.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SherriK,
We're sorry to hear that the notebook is lagging and freezing and we apologize for the inconvenience this may have caused you. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0060" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
- Cons mentioned:Storage capacity
Save up and buy a better laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why do they still sell computers with 4GB RAM when it’s obvious that it’s not enough memory to handle every day multitasking?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael D,
Thank you for sharing your comments regarding the ASUS Vivobook Go 14. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0093" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
STAY AWAY! Nothing but problems
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The absolute worst laptop I’ve ever owned. It wouldn’t update out of the box, a bunch of errors, you have to sit on top of your router for it to get wifi connection, I finally got it to update to windows that is supported and it still acts up. It’s slow, I’d be ashamed and embarrassed to put an asus badge on this thing. 100% don’t recommend, spend a little extra and get something better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Testingtheworld,
We sincerely apologize for the issues you're experiencing with the notebook and for any inconvenience this may have caused you. To troubleshoot the slow performance issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0108" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Asus laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much lag. I but this product just for few work. For that also its able to do
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Priyabrata Tripathy,
We sincerely apologize for the performance issue you're experiencing with the notebook and for any inconvenience this may have caused you.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0104" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Open Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen had issue open box everything else was great
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaquan B,
We're sorry to hear that you're having display issues with the notebook and we apologize for any inconvenience this may have caused you. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0109" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
screen Glitching
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this laptop cause it was a glitch on the screen
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We sincerely apologize for the display issue you've faced with the ASUS Vivobook Go 14 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. We hope that you were able to obtain a functional replacement after returning the notebook.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0101" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best Buy won’t ship me this/worst customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review this item as Best Buy won’t ship it. I’ve called four times, opened cases, and these dirtbags won’t ship it. So the one star is for Best Buy, not the laptop. I’d give zero stars if I could.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Flask,
We're sorry to hear that Best Buy is unable to ship the product to you and we apologize for the inconvenience caused. To further investigate this problem, we recommend contacting BestBuy customer service at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2207007018-0079" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so happy I got it because I needed a computer asap as my MacBook is broken, I’ve misplaced the charger right after I use it, my husband found it yesterday now that I am trying to use it battery is fully charged but as soon as I put my pin on turned off and no way to turn it on again!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Claudia M,
We're sorry to hear that the notebook is unable to power on and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0111" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Not happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not to happy about this purchase. I came in around Christmas looking for a laptop for my child. My original choice was an HP but I was told this one would be faster. This thing is SO SLOW he can’t even browse the internet or watch YouTube !
No, I would not recommend this to a friendChaep and not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sup par performance and a watered down Windows. Not worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cmaxi,
Thank you for sharing your comments regarding the notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2207007018-0080" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Delayed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissapointed in how delayed the loading response time during multiple applications.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Caligirl,
We sincerely apologize for the system performance issue you're experiencing with the notebook and for any inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0059" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
- Pros mentioned:Overall performance, Portability
The Perfect Notebook
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS Notebook meets my requirements and then some. First, it is very lightweight. My career is in Information Technology (IT) and I have a few laptops, both Windows based and Mac two of which were recently acquired (last two years). This new ASUS is definitely the lightest in weight. A must have is a display that is sharp and clear. This ASUS checks the box. The ASUS Chromebook has several items I didn’t know I wanted. The first being the large display value on the keys, so much easier to find the correct key! A number pad incorporated into the mouse pad. How come no one ever thought of this before, genius. Add the advance features of the camera where you can set a lighting mode that is best for you and the ASUS is a winner. Additionally, this ASUS has a feature I have always wanted, a lightweight cable. The ASUS comes with a power adapter that is less than two inches square. I really appreciate that “ASUS” is on the power adapter, so I know which cord goes with this notebook. Also, the cable has a Velcro cord tie permanently attached, nice. You wouldn’t expect to care about the power adapter/cord but it goes where the Chromebook goes, so it matters. If the prongs folded flat for travel, the power cord would be perfect. Another feature, the screen can lay completely flat. I wasn’t sure why I would need this. Turns out it makes it very easy to share your screen. I have used this feature more than expected, e.g. looking up a part and being able to have the handyman confirm it’s the correct one. Setup took a bit of time, 40 minutes to load updates, so keep it plugged in. Overall setup time was about an hour. I was paying attention and during setup I specifically said to setup as a new laptop. Meaning not to bring any backup and/or settings/bookmarks from another laptop backup stored in the cloud. The setup process ignored my selections and loaded a backup of another laptop from the cloud. That was disappointing. Easy enough to delete everything.
I would recommend this to a friend Average
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s average slower than normal processing speed but you get what you pay for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wraith,
Thank you for sharing your feedback on the laptop, and we sincerely apologize that the system is running slowly. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0051" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I can't believe they can get away with selling this.
No, I would not recommend this to a friendnot so bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so bad!! Cheap but works by locking!! Don´t buy it again!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gemenet,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2208000018-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
LAPTOP IS NOT GOOD. DO NOT ORDER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this Laptop 30 days ago and it has already stopped working. And I was told I wouldn't be getting a refund for it. Very bad product. Do not purchase. They are not good at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Allison P,
We're sorry to hear that the notebook stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0094" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow out of the box and already saying "memory low" without installing anything else. If the return window hadn't lapsed before we opened it, it would have been returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear M3lycett,
We sincerely apologize for the slow performance issue you're experiencing with the notebook and for the inconvenience this has caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0103" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Don’t Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficulty using this device. Would not purchase again or recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ShondaW,
Thank you for your comment.
We do understand the inconvenience this may have caused you if you are experiencing difficulty using this laptop. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent entry-level laptop that is perfect for running popular computing applications, without compromising system stability and performance. If this is your first experience with WINDOWS 11, we recommend to visit Microsoft's Knowledge Base: https://support.microsoft.com/en-us/meetwindows11 on tips on how to navigate smoothly within the OS. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Mouse key pad stop working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got in November and only had for 5 months and the mouse pad no longer works barely use it and for it to stop working is disappointing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ozzie W,
We're sorry to hear that the touchpad on the ASUS Vivobook Go 14 Laptop stopped working and we apologize for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0112" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/