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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 521 reviews

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  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 521 reviews
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I need on short notice. It was open box so it was affordable. I’m going back to school so this was perfect! Delivery was fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an a Amazing deal price and works like a charm!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First delivery was made to the wrong address and I had to contact customer service. The reception I received was excellent and the waiting period to receive another computer was reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Expectations = Best Buy!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the laptop for my mother. The ordering process, delivery, and pick-up process was great exceeding my expectations. Thank you Best Buy for a "trouble free" experience.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s a pretty good one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, it isn’t the worst laptop, but it was very slow and hard to do a project on it for nursing school, but I was able to get it done with. I will save if you’re on a budget it’ll work for you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Auss

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service rep could be more clear on coverage on repairs but it was a very good deal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basic need

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a basic need such as web browser or check mail, this laptop is perfect fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. This was the best thing. It’s really light

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good entry computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a computer that meets my needs. All went well up to pick up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    School Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just needed something for school and it gives me what I need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop affordable good for students recommended

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works for HS students

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for a high school student. Works for my daughter's class.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my niece for her school work. Can’t beat the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and great graphics great pictures great sound

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just buy used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop does perform alright, but at this price point you are much better off buying a used or refurbished office laptop because it will be better built, this will function in a pinch but is really just not worth the price

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Ruby,

      Thank you for sharing your comments regarding the ASUS notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2206041107-0105" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for cost especially if your on a tight budget

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very economical

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best value for your money laptop. It works perfectly well and I am happy so far with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price with excellent shipping time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop. The price was just right and the shipping was super fast. Would definitely be interested in buying again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    14' laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a gift for my granddaughter she still has this product pleased

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Low cost but slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little slow, but it was inexpensive so get what you pay for

    No, I would not recommend this to a friend