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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 371 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers value the fast performance, responsive touch screen, and excellent gaming capabilities of this laptop. They appreciate the high-quality 4K display, long battery life, and lightweight design. While some users have mentioned that the laptop can get a bit warm and the fan can be noisy, overall, customers are very pleased with the performance and features of this laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 371 reviews
  • Rated 5 out of 5 stars

    Work horse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the computer. I haven't had any problems with it. The only downside is the keyboard is smaller than I am used to- in order to get the numeric keyboard on the far right. I recommend the laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have really enjoyed this laptop.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really enjoyed the quality and dependability of ASUS computers. This is the third lap top I have purchased. I have bought with intel chip set and also ryzen chip set. All great products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buys Website for reviews is not so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am mad. I wrote out a whole long review and the system was down and would not accept my review. No way am I rewriting the whole thing!!! The laptop is fine, is all I'm going to say NOW.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You wont be disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop i’ve owned so far. well made. no issues. i use this for work. its graphics are outstanding, super fast. face recognition is reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy/fast PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a sturdy and fast PC. Easy to set up. The keyboard is perfect. Size is perfect. Has all the ports you'll need. I do wish it had a CD ROM drive, but most people don't need that anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is fast, efficient, and beautiful. The only cons are the metal body and glass screen is fragle and easy to dent or crack if dropped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really enjoyed this laptop thus far. it came at just the right time since my backpack has recently been stolen and i actually prefer it over my last laptop which was a lenovo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Computer. Extremely fast. Picture is amazing. The only thing I would have like at this price is a more advanced video card. Other then that a great computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for power and light for travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This open box Asus is working great. The Geek Squad transferred my data and virus protection. It is fast and works great for spreadsheets, downloading, and uploading to the internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy team help so much with this purchase. They corrected some issues I have on my account. With out a doubt they went far beyond customs service. Thank you some much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast gaming computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this computer for my husband as a Christmas present, he is thrilled! It is very fast and he can play his computer games so much better than on his last computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a full-time-working single-mother and student. I use my laptop for everything. This ASUS keeps up with all of my multitasking. Best laptop I've had since my Sony VAIO.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fastest machine I ever owned. The joints holding the monitor to keyboard are very strong and durable unlike others machines I have tested with flip screens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Asus and BestBuy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it. It is been almost 1 year. This laptop is perfect. There is just one problem battery is so bad. But thats ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I can't find any complaints about this laptop. I've always been satisfied with Asus laptops. Great value

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cant use a 2nd monitor

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine but you can't use ucb-c to hdmi to drive an external 2nd monitor. Have tried multiple and they won't work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great emergency replacement for our company

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great emergency replacement for our company. One of our laptops took a dive, needed one same day. Got at best buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Graphics card could be better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great. Awesome speed and feel. Only complaint is I thought it would do what I needed for gaming but I can’t play Starcraft on full graphics.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love. It works super fast, the touch screen is fast. Only it is important to mention is not Light.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Loved this laptop until...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop, but unfortunately for me, lately it randomly shuts down when plugged into external power supply. Found that the core processors overheat which causes the laptop to turn-off. When running laptop on battery only, it doesn't over heat and works swimmingly. I've owned it a month.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Topdog,

      Certainly understand the inconvenience if the laptop overheats and will auto-shutdown randomly with the AC adapter connected.

      Please ensure Windows update are installed in order to enhance the power management services within the OS.

      If Windows is current and the auto-shutdowm still occurs, we recommend taking it to a BestBuy location for diagnostics and testing.

      If you need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus