Customer Ratings & Reviews
- Model:
- Q537FD-BI7T7
- SKU:
- 6373043
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers value the fast performance, responsive touch screen, and excellent gaming capabilities of this laptop. They appreciate the high-quality 4K display, long battery life, and lightweight design. While some users have mentioned that the laptop can get a bit warm and the fan can be noisy, overall, customers are very pleased with the performance and features of this laptop.
This summary was generated by AI based on customer reviews.
In Hindsight It Was Broken from the Start
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this laptop when I first got it. It was plenty fast enough for an entry level gamer and professional video editor. However, within the first month I noticed a noise coming through the speakers. I thought it was just software related as it resolved itself after a restart. It would happen every now and then but again, I didn't think it was anything major and needing repair. My warranty ended a few months ago and last month I began having major audio problems which led to no audio at all. After several Windows reinstalls and weeks of troubleshooting software and drivers I decided to send it to ASUS for a $60 diagnosis. I'm told it's a $710 repair requiring a new motherboard. That's not going to happen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cmurray,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem.
If you need more information or further assistance with the service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Sound didn't work on this laptop.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just received this laptop yesterday and as I was setting up the new user settings, I was surprised I didn't hear any sound (from Cortana). I thought an update might fix it. After all the updates were installed, sound still did not work. I've tried reinstalling drivers and nothing works. Will definitely be returning for replacement. Besides the sounds, everything else is beautiful. I just really hate that this had to be a problem.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Sammie,
Certainly understand your disappointment and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, this is a random problem.
If Windows 10 is up to date and drivers are the most current version, please verify inside Settings, if the correct output device was selected.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus laptop from BB
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality with good features. The infrared security camera was great. The bad part is it develops heat when in use.
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice specs. The sound was poor. The resolution was great.
I would recommend this to a friendI very happy with my laptop.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch pad is way to sensitive. I had to turn it off and use a mouse.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Starrjames,
I'm happy to hear that you have been enjoying the laptop! This is exactly the kind of experience that we want all of our customers to have! Regarding the touchpad, I will forward your feedback to the Product team. If you haven't already, I would recommend trying to adjust the cursor settings within Windows. You may be able to adjust the preferences to your liking. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2103079886 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Cons mentioned:Fan noise
Loud fan runs constantly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works great on this computer; however, the fan is very loud and runs nearly CONSTANTLY. I decided that I should return it but Best Buy says it is no longer returnable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with the fan, this must be frustrating. Have you tried to update the BIOS? Did you make any adjustments within My Asus? If you wish to troubleshooting this matter, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Keeps turning off going to sleep when using it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps turning off going to sleep when using it other then that it works.
I would recommend this to a friendAudio jack/software no longer works 5 weeks in.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st time buying an ASUS. This laptop was delivered on 9/29/2020 and yesterday 11/10/2020 the audio output jack is no longer working and it is outside of the return window. Otherwise it has been a good laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that your audio jack is no longer working, this must be frustrating. Please attempt these steps from the FAQ below. If the issues persist, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Sound Troubleshooting: https://www.asus.com/us/support/FAQ/1015070/
Laptop is great until it crashed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop works great until goes to sleep or screen saver, when it returns, it crashes right away, it does not happen all the time... initially I though it was the build-in alexa but is not since is now disabled, Otherwise the laptop is great while I'm using it...
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Charly,
Absolutely, it is a great laptop.
If you are experiencing random system crashes, please make sure feature or cumulative WINDOWS Update are installed periodically in order to maintain optimum system stability and performance. Also, third-party applications that are installed are fully-compatible with Windows 10 are are running with the most current update.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this open box computer and when I brought it home, it was not set up to use. I brought the laptop back to store and they said they forgot to clear it up so it took one hour for them to set up. I used the computer for a little bit and it was fine but after 2 weeks I was trying to download mcafee on the computer it was saying drive c is full which means it was not cleaned up properly momery is still there from the last purchase. I called Best Buy and they say they cannot do anything so I have to call the manufacturer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maryala,
We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
No FPS (Frames per second)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is beautiful and has everything I could want in terms of the latest but it has one fatal flaw. The nvidia graphics card doesn't work and while I was running my 3d software it never kicked in....not once. I even went into Global settings for the Nvidia graphics card and set it to use graphics card only and all I ever got was 40 to 50 FPS. For gamers and 3D rendering applications this is a joke. For the exhorbant price I paid I should have at least had 150 to 190 FPS. I've had this less than a week and yes I am returning it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the issues with the FPS. This must be frustrating, please attempt to update the Nvidia driver from our official website and ensure windows is up to date, this model is not recommended for high-end gaming. If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Drivers and tools: https://www.asus.com/supportonly/Q537FD/HelpDesk_Download/
Crashes a lot
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop in April 2020 and it seemed like a great laptop from the get-go. But as the months went by, it would blue screen or crash at least once a month while doing simple computing tasks, like browsing the internet. I also noticed that whenever I was gaming it would get super hot and the fans would blow very hard and loud. A few times it crashed while I was gaming. It completely died on me not even two years after I bought it--screen went black, couldn't hard reboot it, couldn't access any of my data.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit blue screening and crashing. This is not the kind of experience we want any of our customers to have. Is it completely unable to turn on now? Have you tried to use a different power outlet? Are you seeing any charging lights? Please refer to the FAQ below. I'm happy to troubleshoot further with you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1014276/
Dissappointed.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers suck. Network adapter keeps losing wifi. Laptop got knocked off table by my dogs and screen is now cracked and nobody can get a replacement screen. Look elsewhere.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issue with the notebook. This is absolutely not the kind of experience we want any of our customers to have. We do offer excellent repair options. If you wish to have this resolved, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Totally disgusted
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer worked fine for two weeks then all of a sudden died. Took it to Best Buy and they said there was water damage and $1400 to fix it. Absolutely not! I’m a certified computer tech....do you really think I’d dump liquid on my own system then bring it in? I’ve seen water damage and the little spec the called liquid damage was a manufacturing defect...not liquid! Dell, Asus, IBM/Lenovo and Apple certified.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the unit failed after 2 weeks of usage, this must be frustrating. You can further explain this matter, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Waste of time....not for gaming.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop after being told it would be compatible with my Oculus Quest. After spending 5 hours downloading all the stuff I needed for it...big flag pops up and states its not compatible.... at this price there is no reason it should have an inappropriate card in it. I'm not sure WHAT games this laptop is supposed to be compatible with....tried World of Warcraft and it is glitchy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you had with this model. Rest assured we will have this information passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
It Kinda sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great resolution. Vivid graphics but It kinda sucks in performance. Keypad and monitor stops working void disabling keyboard and tablet mode. Touch screen freezes and you have to restart to get everything functioning. I purchased warranty through best buy only to be told they don't fix sensor pad or monitor. Don't try to download anything... one word-slow. Processing speed sucks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HappyLady,
I'm sorry to hear that you are having touchpad and keyboard problems with this machine. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If Best Buy is not able to service the laptop for you, we would be happy to do so. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2104010972 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
mechanical problems 2 weeks after purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks after purchase the motor fan came on (when it wasn't being used) and would not go off, which prevented the user from getting the screen to turn on. Really disappointed as we have ASUS laptops previously (last one lasted 6 years) with no issues.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear VetsRock,
Certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem.
Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Terrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer doesn't accept the settings I choose for sleep and power off times and now the computer shut off 3 times on me today, for no reason. If I could return it, I would and I wish I would have bought a warranty. Customer said I had it
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Manny,
I'm sorry to hear that you are having sleep and power issues with this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you have updated the latest BIOS and Windows updates for this machine and it continues to auto-reboot, I recommend contacting Best Buy for a warranty repair. This machine comes with our standard 12 month warranty, no additional purchase required. If you have any general or technical questions, please email me at [email protected] and include case #N200890859 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
lemon
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I normally dont write reviews but this computer had a catastrophic failure at 23 months after being treated with care. The Geek Squad techs have been unable to extract any data from the hard drive so I am left with nothing. I would expect a $1,400 laptop to last longer especially since I am not a hard user. This will probably be my last ASUS product. Very disappointed.
No, I would not recommend this to a friendTerrible chooce
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible computer. I had to return it for a different one because the hard drive was apportioned and I could only use about 32 gb out of the 1 tb.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steevo,
Thank you for sharing your feedback on this model. We're sorry to hear about the issue you had with the HDD and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support