Customer Ratings & Reviews
- Model:
- X555QA-CBA12A
- SKU:
- 6319977
Rating by feature
- Battery Life
Rating 3.5 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the price, ease of use, light weight, performance, gaming capabilities, SSD, and storage of the 15.6" Laptop - AMD A12-Series - 8GB Memory - AMD Radeon R7 - 128GB Solid State Drive. However, some customers have concerns about the battery life, keyboard, screen quality, Wi-Fi, and speakers.
This summary was generated by AI based on customer reviews.
Average laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop good for basic home tasks. Still working ok after 1 year
I would recommend this to a friendVery Angry
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE!! I purchased it last June 2019 and now it will not work!! It is stuck at the Aptio Setup Screen and I cannot get it to work. A product key with windows 10 was installed, and did an update and now my operating system is not being recognized. I have tried everything to fix this computer, Launch CSM, reinstall windows, and a factory reset, nothing has worked to repair this laptop. I scheduled for Geek Squad to come to the house after explaining the situation, then they went to the wrong address. Rescheduled another appointment only to be told by the tech that they are not allowed to bring software from the store. So still have a non-working laptop, After research this happens quite often with this Brand computer. A waste of time and money.
No, I would not recommend this to a friendNot for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After Geek squad staff member gave me a tour of unit covering features, tips and highlights while at store, I took it home to become more familiar with unit at my own pace. After working with it for a couple of hours I determined it was only going to be a source of aggravation and returned unit for refund.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Kmag2,
I do understand if the product didn't meet your expectations or computing needs. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running popular computing applications, without compromising system stability and performance. Should you need further assistance with ASUS products, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I felt as if I could get the same results with an even cheaper computer
No, I would not recommend this to a friend- Cons mentioned:Keyboard
DO NOT waste your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a PIECE OF GARBAGE. The keyboard does not work at all. It keeps skipping keys. You constantly have to go back and retype words. The mouse is useless. The computer does not work as fast as advertised. Very unsatisfied.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Eric,
Thank you for taking the time out to post your review, we truly appreciate it. Firstly,We would like to offer our deepest apologies for the trouble you had with your ASUS laptop. We are recommending to complete a scan for corrupted files, >Press Windows Key + X then click on Command Prompt(Admin)/Powershell(Admin) > Now type the following in the cmd and hit enter :Sfc /scannow >Wait for the above process to finish and once done restart your PC. If your computer is still running slow please back up your device and complete a system refresh on the device. Please reinstall the keyboard driver, Touchpad driver and chipset driver to resolve the issues your having with the mouse and keyboard, If you are going to complete a refresh please install the drivers after the system refresh.We certainly value your feedback. For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. Have an extraordinary day.
Thank you for choosing ASUS.
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
It's windows 10...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate windows 10. Microsoft could have just kept making windows 7 better. I'm less than pleased that I'm finally going to have to convert my desktop to windows 10 soon. The laptop is great however. But I had to give only 2 stars for windows 10. I would have given 5 stars if it had windows 7.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Nikie,
Thank you for writing a comment for the product. I do understand your concern about WINDOWS 10. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok but has no place for disk other than that it's an ok computer
No, I would not recommend this to a friendNice, big clear screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No DVD drive, so that's disappointing. Fast on startup.
I would recommend this to a friendKind of Terrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using this laptop for 6 months, I’m purchasing a new one. It is very slow, crashes all the time, and will randomly restart all the time. Sometimes it won’t even turn on. It is also super heavy and the screen quality isn’t great. Would not recommend.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Sanjay,
Thank you for sharing your feedback on this model, we truly appreciate it. We are terribly sorry for the device running slow, system crashing, randomly restarting at times and for the quality of the device screen quality. We understand your disappointment and the inconvenience this have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team.
We are recommending to have the unit send in for servicing, so we can have all these issues resolved as soon as possible.You can fill out the necessary information on our Online Return Merchandise Authorization (RMA) Form or you can contact us directly to have the RMA created for you. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to your products.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
[Online RMA Form] https://cms-am.asus.com/ecp/Rma.html?_ga=1.211669653.1476948690.1429692601
[ASUS Contact Information] https://www.asus.com/us/support/callus
NO. Just don't.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't in good conscience, recommend this computer. I got it for "solid state hard drive" thinking "great! it'll load faster and be a smoother operation" after just over a year of use, I'm fed up. What you trade for faster bootup is anything else you'd like to do. Won't stay connected to WiFi at all. No matter the router, no matter the location, no matter the ISP. You WILL lose internet. Every browser crashes, the sound isn't great, the keyboard can't key up with anything that resembles fast typing. I regret this purchase and have bought ASUS products before without issue. If this was my first ASUS it would be my last. That's how awful this computer is.
No, I would not recommend this to a friendEasy to use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, great price deal. Glad I purchased.
I would recommend this to a friend- Cons mentioned:Keyboard
Don't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard is terrible. Sometimes doesn't work had to connect an external keyboard. It's so light that it appears cheap in quality.
No, I would not recommend this to a friend Defective and damaged fresh off the box brand new!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop to give as a gift. When it was unboxed and used for the first time, bottom of screen has a long horizontal "wavelike" blackout of about .25-.50 inches in varied height. Bestbuy refused to accept return even if its still within 30 days, saying that it was "physical damage", therefore not covered in returns. In my opinion, based on how they talked to me--- it seems they were assuming that I was the one who damaged it and was trying to sneak a return. NOT worth buying the piece of junk. Next...
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ronnie,
I certainly understand your disappointment and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Speed
Worked for 3 days and had issued with video driver
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again, ASUS let us down... Laptop Worked for 3 days and had issued with video driver. Is is fast, but NOT RELIABLE.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear CrazyTech,
I do understand your disappointment with the product if you are experiencing issue with the video driver with the laptop. In order to resolve the issue, and maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you need further assistance, please email me at [email protected] and I would be happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
OMG what a piece of junk!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst computer I have ever owned! Sound is impossible to get loud enough no matter what I've tried! Track pad is horrible, if you click on one thing you get something completely different! Horribly slow for just simple web pages and when trying to scroll down a page it hangs ups all the time! Just try to print something on this incompetent machine , it can't communicate with the printer even after downloading the drivers! Junk, Junk, Junk!!!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Robert,
I do understand your disappointment with the quality of the product and the inconvenience this may have caused you if you are experiencing stability and other issues. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running popular computing applications, without compromising system stability and performance. The internal speaker is decent, however, for better listening pleasure, we recommend using a headset or external speaker system. The touchpad is a smart device, please allow some time to get use to the multi-touch function of the pad. In order to improve the touchpad responsiveness and stability, please install all recommended WINDOWS Update. If you are accessing web applications, please verify if the laptop has access to an established router and internet service is working properly since this will affect the responsiveness of the touchpad. Also, try updating the ASUS Smart Gesture utility and try to configure the touchpad within the application. In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Returned it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was way to slow. The screen was nice but that's about it. The keyboard felt cheap too.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Jpaul,
I would like to thank you for taking your time in writing this review. We certainly value your feedback. It is unfortunate that you found your laptop was slow performance. What tasks were you doing? Please installed Windows Update periodically and make sure you have done a virus scan to ensure that your computer does not have a virus. Often times, viruses can cause performance issues. In order to maintain optimum system stability and performance, please also update Drivers & Utilities and Bios by going into ASUS Support website. If you have any questions or concerns, feel free to contact me at [email protected]. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across.
Thanks for choosing ASUS.
Regards,
Nina
ASUS Customer Loyalty
Absolute Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to purchase this laptop that I drove 40 miles to get the last one they had in stock. After one day, I returned it. It was very cheaply made and the webcam was standard definition. It was so bad, to do a conference call, I had to hook up an external webcam. I don't know who thought that would be acceptable. It's absolute garbage and I would not recommend it to anyone.
No, I would not recommend this to a friendUsed to be a good company
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less then a year. Then it slowed down significantly. Not good enough for my job
No, I would not recommend this to a friendslow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if I got a defective product or it is just slow... but I cant even put one game on it and have it run properly
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Belkael,
Thank you for taking the time out to post your review and also for being one of our valued customers. We would like to offer our deepest apologies for the trouble you had with your ASUS laptop. We are recommending to back up the device and complete a system refresh on the device. Please follow the steps provided: Navigate to Settings, you can get there by clicking the gear icon on the Start menu > Select "Update & security" > Click Recovery in the left pane> Under 'Reset this PC' select Get started > Select keep my files. The system refresh will reinstall the operating system, Your personal files and documents and settings will not be affected, However the PC setting will be set back to default. Applications downloaded from the windows store will be kept applications installed from disks or websites will be removed. A list of removed applications will be provided on your desktop after the refresh is completed. The system refresh may take 45 minutes to an hour. For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. Have an extraordinary day.
Thank you for choosing ASUS.
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Bad investment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop does not stay connected WiFi. Drops the signal constantly, may as well be on dial up
No, I would not recommend this to a friend