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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 22 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers often highlight the performance and screen quality of the 15.6" Laptop - AMD Ryzen 5 - 8GB Memory - NVIDIA GeForce GTX 1650 - 512GB SSD. Many appreciate its ability to handle various tasks and older games effectively, describing the combination of components as high-quality for gaming on the go. The display also receives praise for its impressive picture quality. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-22 of 22 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good combination of components that make for quality gaming in the go. Runs basic games smoothly. Only minor complaint is the screen is a tad bit on the dark side even with brightness turned all the way up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer stopped working after 7mths. It is a piece of garbage. Do not throw away your money on this!!!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We are extremely sorry the device stopped working and for the inconvenience, this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.

      We are recommending having the unit sent in for servicing. You can have the Return Merchandise Authorization (RMA) created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.

      Thank you for choosing ASUS!

      Best Regards,
      Lamoya
      ASUS Customer Loyalty US Support Asus

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