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Customer Ratings & Reviews

Your price for this item is $649.99
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The comparable value price is $999.99

Customer reviews

Rating 4.4 out of 5 stars with 434 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the strong performance and the relatively low price of this 15.6" laptop, frequently praising its graphics card and the ease of upgrading RAM and storage. However, many customers express concerns about the screen quality, heat generation, and battery life. The laptop's fan noise also receives some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 434 reviews
  • Rated 5 out of 5 stars

    Cod machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming machine I play apex, war zone, fort nite, battlefield with no lag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    its nice lookin

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and touched it twice, why do I do this

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great but......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen was fine when in normal use, but when used in gaming the game display suddenly get chopped off horizontally its really noticeable. Overall temp of the laptop was not bad as it is mentioned by other reviews.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jlex,

      I'm sorry to hear that you are having graphical issues with your laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you haven't already, please follow the link below to update your BIOS, VGA and chipset drivers. Can you please send me pictures of the issue? I'd be happy to help you troubleshoot. Please reach out to me at [email protected] and include case #N201081446 in your email for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Super nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop for my son and he absolutely loved it! It was a great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trusty Laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what we needed it for. Easy for a 12 year old to navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome laptop that runs programs amazingly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with my product and found it to be more better than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    Great specs but unusable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer can run just about anything you want, BUT its gonna melt itself. The venting on the bottom of the chassis are almost non existent. Almost like a mac. I gave it 2 stars only because of what it's got under the hood.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear that the built of the ventilation didn't match your expectations. Our engineers do ensure to design the best units to suit our customers, rest assured that this feedback will not be unnoted and your information will be passed over to the relevant department. If you have any technical difficulties, please visit our official website in the support section, chat, phone, or email. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    It is a decent gaming laptop.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hope for this gaming laptop. However, when I got the one, I was so disappointed. The vent of the laptop is so wired. It makes a lot of noise. Sadly, it cannot manage the heat. After I tested it one day, I decided to return. I cannot recommend this one to anyone.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear John,

      I'm sorry to hear that you had thermal performance and noise issues with this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2011022351 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, first got lost in first delivery attempt but machine is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and great computer. We play Fortnite on it and it's awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excited about the easy access to upgrade ports, liked the 799 sale price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product if you know what you’re getting, the fans are a little loud

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price, excellent for gaming and it has a very good battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for doing schoolwork and playing games on. would definetly reccomend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Keyboard was a dealbreaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like the keyboard layout and it didn’t have the pause play and next buttons on the keyboard and when I’m playing games and listening to music on the laptop I don’t like to minimize the game to change a song. I tried looking for a hot key or alt. Key but nope.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, this PC i was looking for and it is exactly what I need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Noticeable unlevel on lower-left corner

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased brand new as a gift for my wife's online teaching and video editing. Everything good until she found the laptop is not leveled on the lower-left corner and making a kicking sound while typing. Hard to imagine one tiny thing ruin all the surprises. :(

    I would recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear jc806,

      I'm sorry to hear that you received a unit with a mechanical defect. This is absolutely not the kind of experience that we want any of our customers to have. If you haven't already, please contact Best Buy for a return or exchange. I will also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N201057395 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer,very upgradable,I’m very happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the best gaming laptop for this price. absolutely love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer pro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my laptop for my game experience..........

    I would recommend this to a friend