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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.3 out of 5 stars with 466 reviews

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90%
would recommend
to a friend

Customers are saying

Customers consistently note the affordability and fast performance of the 15.6" Notebook. Many are pleased with its gaming capabilities and overall performance, particularly praising its i5 processor. However, some users express frustration with Windows 8 and the keyboard, while others feel the RAM could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 466 reviews
  • Rated 3 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Windows 8

    Rated 2 out of 5 stars

    Works for most of my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big fan of Windows 8, but for the most part it works for my needs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up with a refurbished computer not what it said was black also not what it said!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    worked okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I bought this and on sale too. Would buy again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow, many problems, screen has dead pixels, barely used the thing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had to call Geek Squad already - several times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is horrible. Sales person said this was the best brand for my needs. I game & am a student. He said you can run League of Legends on a toaster. Well, this laptop is worse than a toaster. It lags horribly. Already called Geek Squad for blue screen problems & now I have a white screen. I have to bring this piece of junk into the store to have them look at it. This never happened with a Dell, even the one I got from a pawn shop is better than this ASUS. I need to replace it.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Student Actually I do have the same model as yours, I also play the game L.O.L or League of Legends. I'm not saying this because I'm an ASUS Customer Loyalty Agent, I'm saying this as a gamer. I bought mine last year and ever since then I didn't encounter any problems with it. I also play a lot of games, like DOTA 2, World of tanks, Diablo 3 and many more. Have you tried doing a hardware reset or system restore? If not, Please try to do a System Restore in order to revert the system to the last known good configuration. After a successful System Restore, please install all recommended WINDOWS Update before using the system.? Also, please verify that third-party applications being installed have the most current update and are fully-Android compliant to avoid conflict that may cause stability problem.? If you have any other concern or issue please email me at [email protected] and place case # N141248196 in the subject line for a reference to your case. ?Regards, Manuel ASUS Customer Loyalty?Asus

  • Rated 3 out of 5 stars

    The product can be frustrating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was purchased for my husband the novice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Processor

    Rated 4 out of 5 stars

    Exceptional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the computer. It's exceptional for the price. Really,I would spend the extra 100 bucks for this model over the lower priced Asus laptops which appear more "plastic" in my opinion. The laptop cover is very sleek and slick! Also very lightweight. I should mention, the laptop appears slightly different than on the photo. The grays are much darker in person. The most impressive of this laptop is the i5 processor. In short, it runs fast! if I had any complains it would be the screen quality. I am only saying this because I am use to LED and Retina screens. It's good, but I have seen better screen quality, particularly in the more expensive Asus models. Nevertheless, the laptop is great and like I mentioned earlier, best bang for your buck.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Received a faulty device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer starting acting up approximately a week after my return grace period had expired. The computer would spontaneously shut down and would not turn on for several minutes after. Most recently, the computer will not turn on at all. The computer was completely new and bought directly from best buy. I am having it shipped to ASUS so that it can hopefully have it refurbished.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    For the price, its a winner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ill keep it short and simple, aestetically, the computer is sleek and has a nice *quality* plastic feel to it. 4 gigs of DDR3 at 1600 mhz, preforms flawlessly with the i5 processor but i would recommend an extra 4 gb for some extra juice and multitasking abilities. It has great wireless strength as well. Normally i get 3 bars in the basement but with this new laptop i get full bars. The harddrive is a tad small for my liking and a bit slow also, i would recommend a SSD or a 7200 rpm HD. But those are just my suggestions, the computer overall as is without any modification is perfect for any student or youth, that doesnt game heavy (because the intel HD graphics are not designed for it but it can handle most older games on medium settings). The sound quality isnt half bad either. Will update my review if problems or other observations are taken.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ok for average use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    asus less than impressive performance, ok for average use,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very slow computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop because of the i5 processor, I was expecting something faster. My old computer has i3 first generation and it is faster than this one. Unfortunatelly I live out of USA right now, otherwise I will return the unit and try another one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad dvd drive, blue screen right away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DVD drive on this computer never worked. The computer also gave me a blue screen of death many times in just 2 days. Returned immediately.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible computer! Crashed after 21 days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst computer ever. Crashed after 21 days and Best buy had the worst customer service. I will never buy anything from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    windows 8 no good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stupid buy... you're better off spending more money for a real core i5

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard drive failure in less than two weeks. DON'T BUY this laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good.. crashed within the first week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't recommend or buy for anyone. Poorly crafted machine.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Chaz3,

      I understand that your not happy with our product. If you have technical issue with it I would like to help you with it. Can please provide me details if you have problem and email it to me at [email protected] and write down case # N141233532 in the subject line for your case reference.

      ASUS Customer Loyalty is dedicated in helping you and all other ASUS customers.

      Thank you for choosing ASUS.

      Regards,
      Mark
      ASUS Customer LoyaltyAsus

  • Rated 1 out of 5 stars

    Do not recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer locked up on me at second use. Runs slow.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast, Price

    Rated 5 out of 5 stars

    Very happy with laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with my purchase, especially for the price. This laptop is much better and faster than the HP laptop that I originally bought and returned.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    great for college

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't come with enough ram, but that is easily upgraded. You can play almost every steam game, and star craft (with a l

    I would recommend this to a friend