Customer Ratings & Reviews
- SKU:
- 6471189
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the large screen size and ease of use of the 17.3" Chromebook. Many appreciate its affordable price and excellent battery life, while some find the performance adequate for their needs. However, a few customers noted that the weight, limited storage, and RAM could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen size
Very disappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started quick decent screen but very slow. Cannot stream video and loads pictures very slow. Ok for twitter IG and facebook horrible for apps and streaming
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is slow. This is not the kind of experience we want any of our customers to have. Have you updated the OS? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042804/
Pamela
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, I guess it's a good deal. I went from a HP laptop to this. It's sluggish and doesn't work well for my game play especially if there is more than 1 tab open at a time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shopper,
We're sorry to hear about the unfortunate experience you had with your unit running slow. This is not the quality of service expected from ASUS. Please allow us to make your experience with ASUS a better one. Have you tried to Reset the Chromebook? Please attempt the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207030891-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042804/
This is VERY basic!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a basic machine, do NOT expect too much. It is good for reading e-mail and correspondence. Shopping is good too. Please do not overpay as it seems the price varies by day.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear tall6ft5, We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I keep fluctuating between returning this item, or holding onto it and learn to live with it. I've never dealt with a chomebook and really should have purchased a Windows laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, we do understand how you feel. Please refer to the link below. You will be able to review the manual for instructions. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/us/Laptops/For-Home/Chromebook/ASUS-Chromebook-CX1-CX1700/helpdesk/
Blank Screen
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoyed this computer until i tried to log in to Zoom after that my screen when blank this happened in June 2022, Purchase computer in March 2022
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear printer3,
I sincerely apologize, on behalf of ASUS, for the poor experience you've had with this chromebook. Please follow the steps in the FAQ listed below to troubleshoot the issue. We do value our customers and take customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202028741-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Chromebook] How to fix the problem when the screen is blank - Troubleshooting: https://www.asus.com/support/FAQ/1042765/
Poor support
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor product support from Asus. Very basic hardware but I can't find help from Asus for simple tasks.
No, I would not recommend this to a friendCheap.. but works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen started fading permanently in some parts of the screen.. I don’t know what else I expect out of a $200 laptop.. but other than that it works..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
I'm sorry to hear that the screen started fading in some parts and I'm happy to help you with this. Based on the issue described it would be best to have the unit return to Best Buy for inspection and repair. We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. However, if you should have any other concerns regarding the return feel free to reach out to us at customerloyalty@asus.com and provide us with your serial number. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards, Jonelle, ASUS Customer Loyalty US Support
Mammoth laptop but maybe low quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really amazing machine for the price but had a couple of quality issues and currently wondering if it was worth even at that price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Prod,
It's regrettable to hear about your quality issues. If possible, you can explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not sure yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but in less than two months I've had to do two hard starts/shutoffs. First was only 2 weeks after I bought and didn't turn on after opening. Second time about 2 weeks after that battery wouldn't take a charge. The hard shutoff/start worked but surprised I had to do that to a new item. 4.5 stars if not for that but I'm not sure how long it's going to last since I had problems pretty much out the box with out. Probably wouldn't recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JimacksonIV, We appreciate you sharing your feedback on this unit as this will aid in any improvements that need to be made. I do apologize for the inconveniences as well. It would be recommended to backup your data and proceed with a factory data reset. You can use the following link as guidance to proceed: https://www.asus.com/support/FAQ/1013065/ However, if you should have any other concerns regarding this feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Works, but not intuitive.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The OS is not intuitive and the performance isn’t as fast as I had hoped. It serves the purpose, and was a great price.
I would recommend this to a friendGood for cheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok laptop...got for around 150 bucks...mouse gets hung up a lot which gets frustrating bit everything else seems to ok fast
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laker4Boy,
Thank you for your feedback on this model as this will aid in any improvements that need to be made. Please make sure there is no dust or dirt on the touchpad. Also, if you should have any other concerns with that you can view the following link for additional information: https://www.asus.com/us/support/FAQ/1042788/ Feel free to reach out to us at customerloyalty@asus.com if you still have further questions. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you just want to use Google, you can get it, otherwise it's useless.
No, I would not recommend this to a friendZoom won't work
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chrome looks good but some of the apps won't work properly, Zoom is giving a problem.
No, I would not recommend this to a friendASUS for us.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy pickup and outstanding customer relations, seniors need the TLC, Still evaluating asus product.
I would recommend this to a friendRegretting this purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's just ok. I am not crazy about this whole Chrome OS thing at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MomaYow,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2202028741-0013) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for the price I paid, cant stream in 1080p without hiccups
I would recommend this to a friendGood enough.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not exactly what I was hoping for. Will not work with my printer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JanieD9230,
We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made and it's unfortunate that this model does not meet your expectations. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
"TOO LARGE"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice in that it was flat. Unfortunately, it was way to long or big. It remined me of something from the eighties. Sorry, but that is the truth!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Clumac,
Thank you so much for the feedback, I'm sorry to hear that you are not pleased with the size. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the computer worked great for the first month, then all of a student it won't take a charge. other then that it seemed to be a good computer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that your unit failed to charge after a month's usage. What you've experienced was not intentional and this is a random case. Have you tried a hard reset? Please attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042761/
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally didn't like this computer but there wasn't anything really wrong wit it was light but decent size jus wasn't right for me
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jenns,
It's unfortunate to hear that you don't like the notebook. This is not the kind of experience we want our customers to have. If you have any concerns that reflect a 2-star, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support