Customer Ratings & Reviews
- SKU:
- 6471189
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the large screen size and ease of use of the 17.3" Chromebook. Many appreciate its affordable price and excellent battery life, while some find the performance adequate for their needs. However, a few customers noted that the weight, limited storage, and RAM could be improved.
This summary was generated by AI based on customer reviews.
ASUS laptop stopped
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus laptop computer stopped-shutdown. Best Buy refunded purchase within 1 year.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the issues you had with shutting down your unit. In a case like this we would've recommended a Hard Reset/Restart:
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not as expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was Not 2in1 or touchscreen other than that good size laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Abby,
It's unfortunate to hear that you didn't receive it as advertised. What you've experienced was not intentional and this is a random case. If possible, can you please provide me with the serial number and an image indicating this specification? You can reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Try this and see if works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth does not fine my cellphones pixel and galaxy i tried so many time also app doesn't open like windows explorer browser also casting to sony smart tv is no posible cannot charge pixels phone it won't read it. I updated the chrome but nothing so bad experience
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rico,
Thank you for writing a comment for the product.
We certainly understand your disappointment and the inconvenience if you are experiencing Bluetooth connection problem.
In order to establish a Bluetooth connection successfully, please ensure the cellphone is running with the most current OS update and is being recognized or detected by the Chromebook. Also, please verify inside Settings if Bluetooth was enabled and the device was paired and connected successfully. To cast successfully to a Smart TV, please follow instructions posted at: https://support.google.com/chromecastbuiltin/answer/3228332?hl=en&co=GENIE.Platform%3DDesktop.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
mistake
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the unit for 2 days and it shut down. I had to call the geek squad and they told me how to do a factory reset and hard restart. Geek Squad told me to go the nearest Best Buy ASAP. I havent done so yet and am now using my old dell.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Denise,
We're sorry to hear about the unfortunate experience uou had with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
School computer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one would not hold a charge had to return it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bob627, thank you for bringing this to our attention and please allow us to apologize for the inconveniences caused and that you had to return the Chromebook. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Asus macbook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really disappointed as I really wanted to get a laptop and by mistake my Sister ordered a notebook and it’s still not open at all . I really want to exchange it and get a laptop if it’s possible please.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are disappointed with the Chrome OS. If you are within the return time, you can certainly seek a replacement with a Windows OS. For any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucked. It was extremely slow, it would not open my mail. There was nothing good about it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer, thank you for sharing your feedback on this model as this will aid in any improvements that need to be made. Please use the following link for additional steps of how to improve slow laptops:https://www.asus.com/support/FAQ/1042398/ However, if you're still having issues with the unit or any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
GREAT BUT NOT GREAT FOR MY NEEDS!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I HAD TO RETURN THE CHROMEBOOK AS IT DID NOT MEET MY EXPECTATIONS AND NEEDS.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stanislaus,
I'm sorry that you returned the Chromebook because it didn't meet your expectations. If you have any concerns about another model, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is crucial as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Simple computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing computer I did all of my online classes on it
I would recommend this to a friend- Pros mentioned:Ease of use, Speed
Amazing Laptop for a Great Price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this laptop today but I'm simply amazed at the quality of laptop you can buy for only $200 these days. Granted the laptop was on sale when I bought it, but still. This laptop is lightning fast, comes with a nice scene, decent but loud audio, and it's easy to use. Couldn't ask for a better deal!
I would recommend this to a friend - Pros mentioned:Battery life
Chromebooks for Life!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I expected. This is my second Chromebook, and I'll never buy anything else. Fits my needs perfectly, its quiet, doesn't get hot, and performs exactly as advertised! My last one stopped receiving updates after 7 years, and it was just as fast after 7 years as it was on day one.
I would recommend this to a friend - Pros mentioned:Battery life, Screen size
Very happy and satisfied with the purchased!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible what you get for the price; just snatch one when goes on sale. Very nice screen and bright. Super fast boot up. Battery life is great too.
I would recommend this to a friend - Pros mentioned:Battery life, Ease of use
Asus is awesome.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! So easy to use. Battery lasts a long time. Very convenient.
I would recommend this to a friend Asus 17.3" Chromebook - No substitute for it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using it since 3 weeks and this is an amazing 17" Chromebook. The screen 1080p is outstanding - crisp and clear. My initial interest was to get Acer 317 (which is also a 17" Screen at $380) but opted this one because of the price ($200) with few compromises - No Touchscreen, only 4GB RAM and slightly a slower N4500 (Acer comes with N6000 CPU). I figured touch-screen is not a deal-breaker as I'm keeping this Laptop on the Table (can't hold it on Lap due it's size). And I use Acer 713 (a top-end Chromebook) for couch purpose. 4GB RAM is working out nice even when I opened multiple tabs (more than 8). So that's not a big issue CPU is not a big issue as most of the time I'm watching YouTube or viewing my emails etc (none of them are serious CPU hoggers). The Keyboard is definitely much better on Acer (but this is also not a big issue as I'm not typing much these days. Overall this 17" Chromebood is so nice to have on the table for doing serveral things simultaneously. I haven't observed any sluggishness with serveral things going on. If big-size screen is important for you, then you can't go wrong with this at $200
I would recommend this to a friend- Cons mentioned:Ram
Bad memories
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ran low on memory only to find out memory cannot be added on this unit as it is soldered in.
No, I would not recommend this to a friend - Pros mentioned:Screen size, Speed
Good Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for the money! Screen size is very nice and the processor is quick for internet browsing!
I would recommend this to a friend - Pros mentioned:Screen size
Best buy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it had a touch screen.Keyboard is black..w/pale grey letters..so I have to use the onscreen keyboard & type in each letter from the keypad! I do like the 17.3 inch screen!
I would recommend this to a friend - Pros mentioned:Screen size
Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice laptop works fine for me. Big screen for my eyes.
I would recommend this to a friend - Pros mentioned:Screen size
Good laptop for college
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has been amazing for my college classes.
I would recommend this to a friend - Pros mentioned:Screen size
Need for school
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this labtop i hope i can afford it very soon
No, I would not recommend this to a friend