Customer Ratings & Reviews
- Model:
- CXB170CKA-BCL64N6
- SKU:
- 6504419
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the large screen size, ease of use, and battery life of the 17.3" Chromebook. Many also appreciate its price and lightweight design. While some users found the RAM and storage to be limiting, the overall performance was considered adequate for the price point. A few customers needed time to adjust to the Chrome OS.
This summary was generated by AI based on customer reviews.
Excellent for College
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my daughter just starting college. She loves it. Have had zero complaints.
I would recommend this to a friend- Cons mentioned:Storage
Should you burn your money or buy a Chromebook?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never realized how unbelievably limited this thing was. Not worth the price of admission.
No, I would not recommend this to a friend Issue
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt come with a charging cable. Otherwise seems ok, but would of been nice to have the cord included
I would recommend this to a friendIt's OK but has a glitch.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as fast as I hoped it would be, and it has a problem with reactivating after I've closed the top for a while. So I probably wouldn't buy it again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SylviaO,
We are sorry to hear that you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop works perfectly for what we needed it for!
I would recommend this to a friend- Cons mentioned:Operating system
Bad choice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like it at all. It was a totally different operating system than I was accustomed to.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TishO,
We certainly understand your concern about using a new OS.
The Chrome OS is an efficient, secured and easy to use, and is becoming a popular choice because of these features. Besides, it supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. If this is your first experience with a Chromebook, we recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage at: https://www.google.com/chromebook/howto/. Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Perfect for school
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking for something for school and found the perfect computer.
I would recommend this to a friendAffordable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice machine with a large display at a reasonable price. Only wish it was available in-store or to ship when it was on sale.
I would recommend this to a friendBest chrome book
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent !!!!! Best chrome book i ever bought , will definitely be purchasing one more
I would recommend this to a friendGreat Chromebook for the cost!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS chromebook was very easy to set up. Especially if you are already registered?? with google. It works great for what I need!
I would recommend this to a friendBest 17 inch display chormebook
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is very nice even though it is 17inches, sound is good, fast chromebook
I would recommend this to a friendHuge but stylish
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge, much bigger than expected. Looks nice but returned immediately.
No, I would not recommend this to a friend- Cons mentioned:Operating system
Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt enjoy chrome os needed window to run alot of what i was needed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear 21122,
We certainly understand your concern about the Chrome OS. Chrome OS supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. And most Windows applications are web-based which can be run through a Chrome web browser without problem.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Screen Issues within 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 1 month screen went half white and jumbled lines on other half. Taking in to best buy next week we shall see if they can fix or replace. I didn’t feel I needed warranty but second guessing myself now as no reason this should have happened
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Icebox,
It's unfortunate to hear that your display is having abnormal issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Based on the issue you have described this would require servicing.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202028741-0014) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Chromebook Asus 17.3"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good. But if you intend to install windows or linux OS. It is not the best choice.
I would recommend this to a friendPerfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for our junior staff utilizing google workspace.
I would recommend this to a friendpoor operating system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer uses a chrome book operating system which has very little compatibility with commonly used programs. It also has a terrible interface when compared to a windows operating system. Overall the hard ware is capable, but the installed software is garbage
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandon,
We regret to learn about your disappointment with the device. This is not the kind of experience we want our customers to have with any ASUS product. We understand that this is not what you expected, and we sincerely apologize for that. The Chromebook uses the Chrome Operating System which doesn't support the installation of Windows software. However, the Chromebook does support Android apps. It also has access to a wide range of web apps, making it a versatile platform for productivity and learning. In the FAQ link below, you can learn more about Chromebooks.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2203038283-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1045666/
Hero
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help from geek squad and they where my heros... Thank you so very much Bloomington
I would recommend this to a friendAsus Chromebook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer my son loves it. Great price. The screen is large and easy to see.
I would recommend this to a friendNotebook priceless and workable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great notebook for the price and very good size to study and work at home.
I would recommend this to a friend