Customer Ratings & Reviews
- Model:
- CXB170CKA-BCL64N6
- SKU:
- 6504419
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the large screen size, ease of use, and battery life of the 17.3" Chromebook. Many also appreciate its price and lightweight design. While some users found the RAM and storage to be limiting, the overall performance was considered adequate for the price point. A few customers needed time to adjust to the Chrome OS.
This summary was generated by AI based on customer reviews.
Best buy for any serious laptop buyers!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for watching online videos! Excellent chromebook to own or give.
I would recommend this to a friendLove It!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It was on sale, and a real steal! Definitely would recommend!
I would recommend this to a friendbut....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Chromebook for my wife. It she likes it but....
I would recommend this to a friendGreat buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The was great price for a gift for my mom and she loves it
I would recommend this to a friendCapt. Wayne
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for surfing the internet. Meets my needs as a backup computer,
I would recommend this to a friendWouldn't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally don't care for it and won't be buying again . It's extremely slow Brand New from the store and it's slow . Not happy at all with this purchase . And I don't like the settings lay out .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SarahH,
We sincerely apologize for the slow performance issue you have been experiencing with this Chromebook . We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2203038283-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Chromebook] Troubleshooting - System is running slowly: https://www.asus.com/us/support/FAQ/1049593/
Works better than expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and useful for my business. Thanks Best Buy.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how it’s so practical and it fits in my purse .
I would recommend this to a friendKeeps breaking.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months, it just turns off randomly and often and returns you to the sign in screen. BB returned to the factory who did a firmware update, but the problem persists.
No, I would not recommend this to a friendWorse
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t mot send or watch any videos on WhatsApp. I even record videos on it and the sound is never available to hear. I even try going in setting and nothing ever works.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Price, Screen sizeCons mentioned:Ram
Pretty solid machine for the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Sure, some people are stuck in the world of thinking smaller is better but for media consumption, browsing, etc. this is a fantastic screen size. The amount of ram could have been more for some of my uses but I can still do everything that I need to on it. I enabled Linux day one, installed VS Code, Geany, and Thonny for when I want to play around with coding / web dev while not at my home computer. I am not sure how long it would go if I used it continuously but I do get around 2 hours per day on the go and then another hour and a half at home for story time before bed. I charge it every few days so I think it would be getting around 10 hours or so. Video streaming is just fine at 1080p with no hick-ups like on lower CPU Chromebook. This is a pretty good bang for the buck, especially if you can get it on sale or an open box sale, I paid $189 open box. I'd probably pay up to $300 for another one. Would I really buy another one? Maybe to replace this one if I lost it. If I was buying another to supplement this one or for my wife I would step up to an 8GB ram model. If your needs are simple, a chromebook is a great way to go. If you are a bit of a computer nerd that doesn't need windows, Chrome OS is great for going most things and you can just enable linux so you can install any other tool you need. Aside from AAA gaming the Chromebooks these days are getting pretty good. I would consider these specs (4GB ram, 64GB storage) to be the minimum for anything beyond Google Docs, email, streaming media. For what it is, what I do with it and everything else considered, great machine, not at full price but if you can get it under $300 for sure get one. I still am giving it a 5 star even though the price is a bit rich but as well as it runs and I don't miss Windows at all when I am at home...great machine
I would recommend this to a friend Very cheap, internet surfing only
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow. Only use is surfing the net or playing music. You get what you pay for.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer freezes called them to return it after 15 days not even 30 they won’t lol
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Teresa B,
We sincerely apologize for the poor experience you are having with your ASUS Chromebook as well as Best Buy. This is not the kind of quality to expect from ASUS products. Please try troubleshooting the freezing issue with the steps found in the following FAQ: [Chromebook] Troubleshooting - How to fix Chromebook crashes or freezes - https://www.asus.com/support/FAQ/1042804/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2203038283-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk doesn’t connect to the internet hardly ever and it’s slow. Do not recommend…if I could give it a 0 star I would
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JamesL,
We certainly understand the inconvenience this may have caused.
In order to connect the Chromebook successfully to the internet, please check if it has access and within range to an established wireless router or access point and internet service is working properly since poor or unstable internet connection will definitely affect its speed or performance. It is a decent laptop for basic computing needs like web-surfing, running office applications, emailing and audio/video streaming without compromising stability and performance. Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Horrible!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about an hour. Screen went black. Never powered back up. Junk. Do not waste your time with this crap.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Danny,
We certainly understand your disappointment and the inconvenience this may have caused.
Usually, the following can be performed if the Chromebook will not power on or boot up. Verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source. If running it with battery only, please ensure the battery has an ample amount of charge. If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the Chromebook until the battery was charged. It will not power on if the battery was completely drained even if the AC adapter or charger is connected.
If you need further assistance with ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help.
Regards,
Rodel
ASUS Customer Loyalty
Dont buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great, very basic, doesn't connect to my printer, wont even recognize it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JamesV,
We are sorry to hear that your experience with your ASUS Chromebook has not been a good one. You can print from your Chromebook with most printers that connect to Wi-Fi or a wired network. Currently, Chromebooks don't support Bluetooth printing. Please check that your printer is compatible with your Chromebook in the link below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2203038283-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Find compatible Chromebook printers: https://support.google.com/chromebook/answer/12403345?hl=en
TERRIBLE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this computer 0 stars I would, I had it for a month and now it's factory restarting every time I turn it on and what's worse it's 15 days too late to return it. Suspicious.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KayM,
We're sorry to hear that you're having issues with your unit factory restarting we would recommend that you attempt the steps in the link below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1042702/
- Pros mentioned:Screen size
GREAT, love ChromeOS!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm extremely pleased with my purchase of this. I haven't had my own personal computer for about 5 years now, I've been mostly using my work tablet for personal things and as I'm looking to change to jobs I figured it would be a good time to have my own. I'm no longer a gamer and the vast majority of my activity is in a browser. Only thing I'm messing with outside of that is dabling in some 3d modeling for 3d printing and there are online tools for that even that this Chromebook handles with ease. The screen is a great size, really happy I went with a larger screen (I almost thought that was going to be a mistake when I first got it out of the box), and looks quite good. It handles a second monitor easily with a dongle (40" 4k TV). Most importantly though I've become a huge fan of ChromeOS. If you are mostly dealing with browser based tasks and you already have an android phone then it is vastly superior to Windows. The integration between the two is near seamless (with the occasional connectivity hiccup that likely is my Motorola phone). I could go on for quite a while on all the other really thoughtful features baked into the OS but suffice to say it's great. My only two major complaints are with the keyboard layout. For one I miss the traditional capslock but I'm often hooking this up to an external keyboard anyway. The other is that the 10 key is nearly useless. I'm really not quite sure why they went with a shrunken 10 key considering there is plenty of room for a full size. I can only assume it's because they use this same keyboard on smaller models to have the same tooling make parts for multiple models.
I would recommend this to a friend Very frustrated with this device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy tried to set it up but problems persisted. Traded it for another brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MJGJM,
I'm sorry to hear that you returned it because it failed to work. We’re normally known for our exceptional products and what you've experienced was not intentional and this is a random case. If you have any concerns about another, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Please enter a title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an unopened gift. It is Christmas, you know!!!!!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Redricki,
We appreciate you sharing your feedback on this model. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support