Customer Ratings & Reviews
- Model:
- CX1700CK-CL464
- SKU:
- 6534920
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the large screen size and its good color reproduction as significant advantages. The ease of use, impressive battery life, and reasonable price point are also frequently praised. While some users find the performance adequate for their needs, limited storage space is a recurring concern for a few customers.
This summary was generated by AI based on customer reviews.
Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but screen stopped working fairly quick airing to see if it taken care of my warranty
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dustin S,
We're sorry to hear that the Chromebook screen stopped working and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To further investigate the screen issue or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2309004480-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work for me because I needed to use it with Microsoft programs
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the Chromebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. If you are still within the return window, we recommend contacting the place of purchase for a replacement model that has the Windows operating system. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2309004480-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good laptop it’s just bare there is not much to it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kristy D,
We are happy to hear that you are pleased with the Chromebook. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Your feedback is greatly appreciated, and we are interested in learning what changes you would suggest to make the Chromebook even better.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2309004480-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Open box laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box head to do factory reset before I could use it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nathan A,
Thank you for sharing your experience with the Chromebook, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when making their purchase decisions. We understand that you had to reset the device and we hope that it's now operating normally. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2309004480-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Try, try again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one dead out of the box. The second one seems to working okay.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Richard C,
Thank you for sharing your feedback on the Chromebook. It is our sincere regret that you received the first device dead on arrival, and we apologize for any inconvenience this may have caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you have received a replacement device, and we hope it continues to run smoothly and you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2309004480-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
just to have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.laptop is okay for it's intended purpose not much more to it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear teespeed206,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2309004480-0003) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Not sure
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop did not have the capabilities that I was told it would. The size is great and the functionality of it is fine, but it's not good for work from home positions or testing
I would recommend this to a friendBarely worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every now and then the screen will flicker then kick you out to the lock screen. Am going to have to take the computer somewhere and have it looked at.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Beard,
We regret to learn that you are experiencing flickering screen issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2312042187-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042772/
Didn't work out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop for my son as a Christmas gift. He has been very excited and had looked forward to this gift. While it seemed to work well at first, he quickly experienced issues with the laptop. It's possible that the one we purchased happened to be defective, but we did end up returning the gift for refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PatriciaF,
I'm sorry to hear that you experiencing issues. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com. Please refer to this case number (N2205019301-0010) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
You get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t come on time or fast at all. The camera is horrible and that’s what I mostly bought it for after reading all these good reviews about the camera.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sarah B,
We sincerely apologize for the camera issue you've faced with the Chromebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2312042187-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1042775/
- Pros mentioned:Battery life, Screen size
Surprised By Good Performance!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the chance to spend some time with this now and I am very impressed with its performance, design, and features. It is a great laptop for everyday tasks, such as browsing the web, watching videos, working on documents, and playing casual games. It is also very easy to use, as it runs on Chrome OS, which is fast, secure, and simple. The first thing that caught my eye was the large 17.3-inch Full HD display, which has a resolution of 1920 x 1080 pixels and an energy-efficient LED backlight. The screen is bright, crisp, and clear, with vivid colors and wide viewing angles. It is perfect for watching movies, shows, or YouTube videos, as well as for multitasking with multiple tabs or windows open. The display also has a matte finish, which reduces glare and reflections. The second thing that I liked was the sleek and lightweight design of the Chromebook. It has a transparent silver color and a clamshell form factor. The build quality is solid and sturdy, with no creaks or flexes. The third thing that I appreciated was the performance and battery life of the Chromebook. The specs are sufficient for running Chrome OS smoothly and handling multiple apps or tabs without lagging or freezing. The battery life is also impressive, as it can last up to 10 hours on a single charge, depending on the usage. The fourth thing that I enjoyed was the connectivity and audio quality of the Chromebook. The audio quality is decent, as it has two stereo speakers that produce clear and loud sound. Overall, I am very happy with the performance of this Chromebook and I would highly recommend it to anyone who is looking for a large-screen laptop that is affordable, reliable, and easy to use. It is ideal for students, professionals, or anyone who wants to enjoy the benefits of Chrome OS on a big display. It has everything you need for everyday computing.
I would recommend this to a friend Poor Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a computer that I could wipe the existing OS from and install Ubuntu. Your salesman insisted I could do this with this computer, but when I got it home, I couldn't do it. I set up an appointment with the Geek Squad to see if they could help me and I got attitude from the person I talked to. I returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RichardM,
We do understand the inconvenience this may have caused.
Linux can be installed on the Chromebook. For tutorials, please go to: https://www.asus.com/support/FAQ/1048066/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Runs slowly and crashes often
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer crashes often after the first week of use, not sure if I got a bad one or if this type is defective. Not good for someone who uses a lot of tabs. In the process of trying to return this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KaylaH,
We certainly understand your disappointment regarding the system crash and slow system performance on this Chromebook.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent laptop that is perfect for running basic and light computing applications, without compromising system stability and performance. Since this is a web-based computer and it relies on an internet connection for system stability and performance, please verify if the unit has access to a stable and a high-speed internet service. Also, by clearing browsing history and minimizing the number of opened browser tabs will help improve and maintain optimum system stability and performance. Make sure the Chromebook is running with the most current OS update. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Battery life, Screen size
Simple set-up and lightweight for travel
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chromebooks are great for their simplicity, but most of the screen sizes leave a lot to be desired. This 17.3 inch Chromebook removed the objection I had to giving the platform a try. It's extremely simple to set up. Just plug it in, turn it on, and log in to your Google account. This is great for a simple web access device. Social media, email, Youtube and streaming are all easy to access and perform well. For light business use, the web-based Google Drive and Microsoft Office 365 is adequate, but I'm not sure it will ever replace an actual PC laptop for full business use. Still, it makes a nice back-up and works especially well for quick trips where I need to stay connected to work but want a nice large screen for streaming movies and videos. The screen is bright and crisp with a matte finish so glare isn't a problem. Despite it's large screen, it's surprisingly light and easy to stow in a carry on suitcase. I'm getting around 6 hours of battery life when using this for media consumption and about 8 when using it for business applications and web access. All in all, this is a great backup option for when you don't want to carry your expensive laptop for travel.
I would recommend this to a friend Poor Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this zero stars if it let me. My mother has had this computer less than a month, and it's already freezing up and having to constantly restart. BB would not allow us to exchange.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brian M,
We sincerely apologize for the performance issues you've faced with the Chromebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2205019301-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042804/
asus pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one on Nov.6 ....didn't last a week! Took it back to Best Buy.Exchanged for another asus model . Didn't last 2months! E ther i just have bad luck or the pc are crap!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WilliamW ,
We regret to learn that your product not powering on. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2205019301-0004).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042742/
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find this computer is not the computer for me. I did not realize what I was buying when I bought a Chromebook. I would not recommend it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kay P,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. In case your return or exchange period hasn't expired, we recommend contacting the place of purchase to request a device that matches your requirements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2205019301-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Useless with Windows files
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was misled. Told the salesperson that I wanted to use Microsoft Office and import files of them through a memory stick I had. As it turns out I have not found a way to do so on this Chromebook. It is mostly useless to me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnB,
Please accept our humble apologies for the misinformation you've received about the ASUS Chromebook. Regrettably, Chrome OS doesn't support the installation of Windows software.
We understand how this may have caused you inconvenience and we apologize for any confusion. We recommend that you consider a laptop running on Windows if you wish to install Windows software. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2308016684-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not open. Returned to store for refund. Was not informed Best Buy wants $100 when called for help for set up
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Donna K,
Thank you for sharing your feedback on the Chromebook. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "NN2205019301-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first but didnt last 2 weeks before the screen was having issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gerardo O,
We sincerely apologize for the display issue you've faced with the Chromebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2205019301-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042772/