Customer Ratings & Reviews
- Model:
- G731GU-BI7N9
- SKU:
- 6356779
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.1 out of 5 stars
Customers are saying
Customers enjoy the price, gaming performance, speed, and overall performance of the laptop. They find it to be a great value for the price, especially on Black Friday. Gamers appreciate its capabilities for both gaming and non-gaming activities. The fast speed and powerful performance of the laptop are also highlighted as positive aspects. However, some customers have concerns about the screen refresh rate, battery life, and heating issues.
This summary was generated by AI based on customer reviews.
Great laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming, and have a great graphics and sound
I would recommend this to a friendgreat computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful computer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I would recommend this to a friendGreat graphics
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for my 14 year old son, he loves it.
I would recommend this to a friendlaptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Loved It. But just now it stopped. I have got nothing, no power, nothing at all. Will be almost a year when I purchased it.
No, I would not recommend this to a friendCool laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cool to play games on this, but I met a problem after two weeks of using this, the Wi-Fi will keep disconnecting, can't be solved.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear joker,
I'm sorry to hear that you are having persistent Wi-Fi issues with this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you haven't already, please follow the link below to update your laptop's BIOS and Wi-Fi drivers. I also recommend installing any available Windows updates. Are you having issues with any other devices on the same network? Please reach out to me at [email protected] and include case #N200581989 in your email for reference. I'd like to help you troubleshoot this issue in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
G731GU drivers: https://www.asus.com/Laptops/ROG-Strix-SCAR-III/HelpDesk_Download/
Great laptop with a bad screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Temps were below 80 while gmaing on Ultra in BFV. Fps was around 90 fps, but the problem is it only has a 60hz display. So its a bust.
No, I would not recommend this to a friendDied after a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this thing, had it for a year and then it died, took it to a repair shop and said it would be too expensive and to just buy a new computer. If you buy this, hopefully yours lasts as long as it should. :( Rest in peace buddy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sandman99,
We certainly understand your disappointment and the inconvenience this may have caused if the laptop stop working after a year of usage.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought it on sale. I just disappointed 60 hz refresh rate.
I would recommend this to a friendWill need to be plugged it always.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to be constantly charged. Battery life is very poor.
No, I would not recommend this to a friendslowest computer I have ever owned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this computer because it was supposed to be fast. I do not game, but do enjoy going to sites and having them load quickly. I get bored waiting for the sites to load. They take more than 2 minutes to load sometimes and the site itself will time out. I have done the updates and put my hp laptop next to it and my hp laptop is quick. I believe it is an AMD 6 and never has timed out getting to a site. Very unhappy with this product. It looks amazing but that is where it ends.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you sharing your feedback on this model. We're sorry to hear about the issue you you're having with the speed on this model. Please allow us to make your experience with ASUS a better one. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that the user check for and install all updates. Multiple restarts are recommended to ensure all updates are fully installed. You can also attempt the steps within the faq below.
For further inquiries please feel free to reach out to us at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Tips to improve PC performance in Windows 10: https://support.microsoft.com/en-us/help/4002019/windows-10-improve-pc-performance
- Pros mentioned:GamingCons mentioned:Heating
Great Laptop!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its an amazing laptop! I purchased it in 2020 and its still running beautifully. It can handle all the games I've played, and as well my projects with large programs/assets. Down side is that my screen broke after a year but that is mainly my cat's fault when he jumped on it. Lol It does burn my hand a bit with the hot air if i get too close on the side of my laptop. But other than that it is a lovely laptop. <3
I would recommend this to a friend Not good for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son to game on and it’s been 4 days and still not able to play games. I have had to update every driver and still can’t game. Memory issues every time we try to play. I am still in the process of getting everything figured out so he can play. I only have one game on the laptop and it can’t handle it. Very disappointing to spend this amount of money for a Christmas present to see the sad look on his face every time it don’t work.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Giantslayer0783,
I'm sorry to hear that you are having issues playing games with this laptop. This is absolutely not the type of experience we want any of our customers to have. I realize that you have updated all drivers, but please verify that you have used the most current versions available from the download link below. I also recommend updating the BIOS, and installing all available Windows updates. If none of those suggestions resolve your issue, please reach out to me at [email protected] and include case #N191285162 in your email for reference. I'd be happy to help you troubleshoot in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
G731GU Drivers: https://www.asus.com/us/Laptops/ROG-Strix-G/HelpDesk_Download/
- Pros mentioned:Fast
Fantastic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a beautiful and classy light show. Runs great and very fast. Large screen is nice.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear AlexC,
Thank you very much for leaving your feedback on this model. We are pleased to know that this device has been performing and fulfilling the purpose you intended for it. We do hope that this device is able to work the best outcome possible and if you need to reach out to us again, please do not hesitate to do so and we will be more than happy to assist you further.
For further inquiries please feel free to reach out to us at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Battery issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it, battery only lasted 2 hour playing league of legends.. I returned.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Nduran,
We are terribly sorry to hear that the device battery life only lasted two hours while gaming and for the inconvenience this had caused you. This model undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. We also provide warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assured this information will be passed on to our development team. We truly appreciate your feedback. For further inquiries please do not hesitate to reach out to us via email at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Overall its a good laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But i think i may have a faulty one. My touchpad stops reading and hiccups way too much and it’s annoying when you try to get work done. Yes an external mouse solves the problem but I don't always have the space for a mouse. Very dissatisfied with this laptop and will be taking it back to bestbuy when i get back in town.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you very much for leaving your feedback on this model. We are pleased to know that this device has been performing and fulfilling the purpose you intended for it. We're sorry to hear to hear that you're having an unfortunate experience with the touchpad. Please attempt these steps below in order to resolve your issue.
1. Right-Click the Windows logo (Bottom left of your screen).
2. Select Device Manager.
3. Select """"Mice and other pointing devices"" to expand the menu. (Normally has a small arrow to the left).
4. Right-Click ""HID compliant mouse"" and ""Uninstall Device""(NB. Do not select the checkbox that says delete the driver, ensure that it is not checked).
5. After the driver is uninstalled, please restart your computer.
If that doesn't work, please proceed to update the driver as well with the URL below and the steps to install.
1. After the download is completed go to where you saved the folder. (By default everything you download from the Internet is saved to the Downloads folder)
2. Right click on the folder and choose ''Extract All'' and then choose ''Extract'' again.
3. After all the contents have been extracted you may delete/disregard the folder with the zip icon.
4. Next, open the SETUP file, PNPINST64, pnputil.exe or Install Package (In most cases it is a setup.exe file)
5. Please choose to 'repair' or 'update' the existing installation (driver) if any one of those options do appear in the set up.
6 Finally, restart after the installation is completed.
For further inquiries please feel free to reach out to us at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Driver: https://www.asus.com/us/Laptops/ROG-Strix-G/HelpDesk_Download/
- Pros mentioned:FastCons mentioned:Battery life
Great computer battery life sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer awesome speed upgrade RAM to run more stuff at once the single 16 gb card is not quite enough. Battery life is terrible pretty much always needs to be plugged in and there is no way to replace the battery when it is finally shot
I would recommend this to a friend This is a strix g laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a strix g laptop, not the scar III. Needless to say I returned it today. The advertising is wrong, the model number lines up but the scar III, hero III and g "series" use the same model numbers. Scar III doesn't even have a 60hz option
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Jg88,
Thank you for posting your feedback on this model, we truly appreciate it. We would like to extend our sincerest apologies on behalf of Best Best for providing the incorrect information in the product description. Yes, this model is ROG Strix G Notebook Black. You can view the device on the ASUS website. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Awful screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a down grade from the hp omen for me. The track pad has quit working numerous times. I of course prefer a mouse but I don't always game on it and would like the track pad. Screen has a horrible glare compared to my omen
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ginger,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. We would like to extend our sincerest apologies for the track pad not working properly and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team. We are recommending to reinstall the touchpad driver from the ASUS website, driver link provided below. Please follow the steps provided.
1. Click on the link to save the files to install go to your downloads folder.
2. Right click the zipped folder after the download is completed.
3. Choose 'Extract All'.
4. Open the NEW unzipped folder that was just created.
5. Run 'Setup.EXE' file or 'PNPINST64' and the file type should be listed as an "Application'.
6. Reboot the system after the installation is complete.
We truly appreciate your feedback. If you need any further assistance please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
[ASUS Precision TouchPad Driver] https://dlcdnets.asus.com/pub/ASUS/GamingNB/G731GU/PrecisionTouchpad_NumberPad_W10_64_V120027.zip?_ga=2.155157951.640093544.1573491987-91140355.1570645068
Freezings and Hiccups often during gaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During the game, the laptop freezes and hiccups frequently. I need Asus to provide me some technical supports or I will have to return the laptop to Best Buy soon.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. Please reach out to our customer support department below for live assistance.
If you need further technical assistance or if you wish to discuss this matter with me, feel free to reach us out at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
You can find ASUS Call Center information at: https://www.asus.com/support/callus
- Pros mentioned:Price
Not Quite ASUS... More like BSUS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before I get into this, let me inform you that I love ASUS quality. I have owned many of their laptops. I don't have it in my possession yet, however I know what I should be looking for with this brand. ASUS ROG is, and for many years, has been, my jam for on-the-go gaming. That being said, I ordered this during the black friday doorbuster when it was $899. That price is much more reasonable for this setup than its normal $1399 pricing. Its a new computer in their line-up (as of the time of this review) so it smells like best buy was trying to capitalize on the fact that it's an ASUS STRIX SCAR III and its black friday. Dubious, but there you have it. I smell a price decrease or discontinuation in the near future for this particular model. It is in fact a BUDGET ASUS STRIX; not entirely the real deal, but close enough if you are willing to overlook some of the particulars. If you're looking for a 144hz or even 120hz display, you wont find it here. Normal 60hz for this one (I will admit I was a little disappointed here). Neither will you find the new "Keystone" feature, among other features, I'm sure. It WILL, however, light up with RGB capability that you see with the rest of this ASUS line. Hardware-wise, it is thoroughly a solid, mid-level gaming rig. For its 1660 TI, its i7-9750H, 16gb-2666 ram and 512gb SSD, it is certainly a good deal at the $899 price point (the reason I purchased it). As I am a sale shopper and big on getting the most for my money, at $1399 I would most likely have passed it up, and not given it a second look. At $1399, you are better off looking at a RTX 2060, possibly a 2070 model elsewhere. Laptops with a comparable setup are selling for about $1100 this holiday season, but usually have a better display refresh rate... MUCH better... Pros: ASUS Quality, RGB capability, 17-inch display, 2nd 2.5" Drive expansion bay, Most features you would find on an ASUS STRIX SCAR III Cons: 60Hz Display, No Keystone, Some people say fans are loud, some people say it gets warm. I will update after I get a chance to play around with it. For now, I will say I WOULD recommend this product, but only under the condition it is bought during a major sale or as a clearance item.
I would recommend this to a friend