Customer Ratings & Reviews
- Model:
- C433TA-BM3T8
- SKU:
- 6357201
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the responsive touch screen and the user-friendly design of this 2-in-1 Chromebook. Positive feedback also highlights its long battery life, lightweight and compact form factor, and generally good performance. However, some users found the lid difficult to open and expressed concerns about the limited RAM. A few also commented on the build quality.
This summary was generated by AI based on customer reviews.
Cheap USB power connector.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I splurged to buy this beautiful premium laptop. It started off so nicely and I was very happy. Then the first USB-C port broke. This is used as the power supply for the laptop. Luckily it has a second USB-C port, but it broke shortly thereafter. In comparison with my MacBook Air, the Mac USB ports have a metal plug while the ASUS ones are plastic. The plastic centers part broke, the pins crossed, and the motherboard got fried. It’s sad to have such a beautiful Chromebook and yet such an obvious weakness - the power connection! I’ll also mention I bought this as a school laptop for my 5th grader. She didn’t ever use the touchscreen or flip functionality. She used it as a laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Milo,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products are in compliant to industry's quality standard and each one undergo intensive quality control testing and inspections, and are built to lasts, this is a random problem.
Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Computer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for this price. Screen is worst. Plastic has a good quality
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the screen is worst. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
do not recommend if for school
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work good for us. Was open box item. needed for virtual school
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Si85,
I'm sorry to hear that your unit was not working well. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. What specific performance issues were you having with the device? I'd like to investigate your case for quality control. Please reach out to me at [email protected] and include case #N2011075108 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
chrome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i did not like it was not compatible with my apps or programs
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear mimi,
I'm sorry to hear that you had compatibility issues with this device. That certainly sounds like a frustrating situation. Perhaps your apps are only compatible with MacOS or Windows 10. If you haven't already, I recommend contacting Best Buy to arrange a return. If you have any general or technical questions, please email me at [email protected] and include case #N2011050855 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
SD cards can't be viewed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because it has an SD card slot. But you can't view what is on the SD card! Message states device not set up for viewing! Why??? Im not impressed with this chrome book at all! Waist of money.......
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Unhappycamper.,
We certainly understand your disappointment and the inconvenience this may have caused you.
To view or access the memory card successfully, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
worse lighted keyboard ever!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you have to be at the exact angle to read the keys. very disappointing! I will be returning! if I had been able to shop at the store location I would not have purchased this one.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Eric,
Do understand your disappointment with the keyboard and the inconvenience this may have caused you.
To improve the backlit keyboard visibility, it is recommended to turn it off or adjust the keyboard brightness level while working in a well illuminated room or area, by tapping the hotkeys, "Alt + dim(small brightness icon)", repeatedly. Also, try to adjust the brightness level on the keys base the illumination of your work area.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 30 days of purchase hardware malfunctioned. We had a very difficult time trying to either get it fixed or exchanged. I sent a message to store manager and within 24 hours we were well taken care. My daughter left 2 days later with a new chromebook for her freshman year of college. Product was disappointing but store manager very helpful making her and our transition easier!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the hardware failed after 30 days. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't see keyboard very well. Had trouble keeping wi-fi connected. Pretty disappointed in this product. Returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pzin,
Thank you for writing a comment for the product. We do understand your disappointment with the design of the keyboard and the inconvenience this may have caused you.
Regarding the backlit keyboard, it is recommended to turn it off or adjust the keyboard brightness level while working in a well-illuminated workplace, by tapping the hotkeys, "Alt + dim(small brightness icon)", repeatedly. Also, try to adjust the brightness level on the keys base the illumination of your work area.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Meh.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Meh. Linux not supported on this model. Very disappointing.
No, I would not recommend this to a friendChromebook had issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Few issues with it in the beginning , had to reset the machine from clean start . I probably won't recommend this Chromebook.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for your feedback on this model. We're sorry to hear bout the issues you had with this model. Please allow us to make your experience with ASUS a better one. Can you please provide us with more information on the issues you're having with this model? We would love to have your issues resolved in a timely manner. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
waist of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was trying to get something my son could use for his work being that schools had closed down. There wasn't many options but i thought this was a good since the schools buy them and everything was sold out. I hate it I wish I would have just bought a laptop. Sharing something is such a process to share that its a waist of time. I thought I could use it with my job working from home and certain things you just cant do. Never will I buy a chrome book again.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Lilimc,
Certainly understand your disappointment and the inconvenience if the Chromebook didn't meet your needs.
The laptop comes with a web or cloud-based OS that is fast, secured, easy to use and great for online or eLearning. It is becoming a popular choice of because of these features. Internet security or antivirus software is integrated, no need to purchase the software or application separately. Besides being a low-cost and lightweight, it supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well.
If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage.
Should you need further assistance, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
cant see keys.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant not see the key board day or night do not buy.
No, I would not recommend this to a friendNot for me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I didn’t realize this was basically a laptop that only used Google apps. I use Windows and iOS devices so I ended up returning it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear MrsKnight,
Certainly understand your concern on how to use a Chromebook.
It comes with a web or cloud-based OS that is fast, secured and easy to use and is becoming a popular choice because of these features. Internet security or antivirus software is integrated, no need to purchase the software or application separately.
Besides,being low-cost and lightweight, it supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. It does require a Google or Gmail account and an internet connection in order to use or operate it properly.
If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please go visit Google Support webpage.
Should you need further assistance, please email me at [email protected] and I will be more than glad to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Nice computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the computer itself ; but after a month it stopped working. Screen would not turn on..
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Nava,
We appreciate you sharing your feedback on this model. We're sorry to hear that unit is not powering on. We would recommend that you perform a hard reset. 1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not what I expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This chrome book is too sensitive. I just pass my finger over it & it changes things I don't want it to change. I'd rather have a laptop.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Cindy,
The touchpad or touchscreen is sensitive. Please allow some time to get use to the feel of both devices.
If you need more information about the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
No more Chromebook for me!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ugh! I will not do a Chromebook again in life!! I got to learn the hard way about the difference between Chromebook and other laptops. They just don't have all the platforms you need to do basic work or school work adequately! I have an issue with that if I'm going to purchase something for over $300 and I'm unable to use it at home. This has to be returned
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Blugrl,
We are terribly sorry that you are not pleased with the Chromebook and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Charging issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure if this is particular to the unit I purchased as a open box . I kept the chrome book for Charging for about 1 hour and unplugged it . The laptop does not power up. But powers up as soon as the charger is attached . The minute you take it off the laptop is dead and does not power up. Any advises on the issue ??
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the unit is unable to charge. This is absolutely not the kind of experience we want any of our customers to have. Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source. If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the Chromebook until the battery was charged. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Didn't work good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It got hot fast the speakers didn't work would not recommend
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Scott,
Do understand your concern about thermal issues. It is normal for the fan to spin at full-throttle while the laptop is under heavy load, like accessing web applications or sites simultaneously.
When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. It does decreases or normalizes once utilization goes down.
Regarding the audio not working, please make sure the correct device was selected inside Setting and volume was not muted.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bummed it is dead.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son has had this for 6 months for school. What to do know. We tried hard resets and power cycle nothing is working. I fully expected this to work longer than 6 months. Not sure how he will get his school work done now. Extremely disappointed Dad.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear DisappointedDad,
I'm sorry to hear that your Chromebook will not power on. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you haven't already, please contact Best Buy customer service for a warranty repair. If you have any general or technical questions, please email me at [email protected] and include case #N201015282 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Sad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My screen glitches out while I watch Netflix. Idk why
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the screen is glitching. This is not the type of experience we want any of our customers to have. Have you tried to use a different power outlet? Does this happen while on battery or power supply? You can further explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support