Customer Ratings & Reviews
- Model:
- C433TA-BM3T8
- SKU:
- 6357201
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the responsive touch screen and the user-friendly design of this 2-in-1 Chromebook. Positive feedback also highlights its long battery life, lightweight and compact form factor, and generally good performance. However, some users found the lid difficult to open and expressed concerns about the limited RAM. A few also commented on the build quality.
This summary was generated by AI based on customer reviews.
Do not buy if your expectations are high
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this chrome book, not sure if I didn't do my research correctly but would not recommend it. Keyboard is not easy to use can barely see the letters and does not light up. Also not compatible with office 365 in particular excel. Waste if money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that keyboard is not as expected. I will be letting the related department know about this concern for continuous improvements to the product line. Seen that Office 365 is a Windows application, this will not be compatible with Chrome OS. If you have any concerns,feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whoever designed the thing was definitely on drugs. This laptop is extremely impossible to open and you can't see the letters on the keyboard because they're almost the same exact colors as the buttons. Totally lame
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the keyboard. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever! Every time you turn it on it makes you log into your Google account again, and gives you no options to log in other than entering the pin. Who ever remembers their pin!! I hate it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer, Certainly, we understand your disappointment with the chromebook. This is absolutely not the kind of experience we want any of our customers to have. However, there should be an option by going to Settings-> Click the search option top right -> type "Screen Lock" -> Change how you would like to access your device. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Piece of garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a open box item, worked long enough for return window to expire and now it doesn't work and am stuck with garbage!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We're sorry to hear about the issues you're having with this model. Can you please provide us with more information you're having with this model? We would love to your issues resolved. You can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Spend the extra money and get a better laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop would not stay connected to wifi, constant reloading and slow processing. Maybe a better processor or higher end chrome book would be worth the extra cash, returned for full refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry the device would not stay connected to the WI-FI and for the inconvenience, this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Do not purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This chrome book has been nothing but trouble since the day I bought it. I have only had it for 6 months and now it has completely stopped working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daisy,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with more information on the issue you're having? We would love to have your issue resolved in a timely manner.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Junk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my niece needing a laptop foe home school. It’s not working anymore in less that a year!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jennifer,
We are extremely sorry the device stopped working and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is not worth it. Bought in March 2021 and it has been nothing but problems.
No, I would not recommend this to a friendPaperweight.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Is nothing more than a $500 paperweight less than a year and a half in.
No, I would not recommend this to a friendWorked great for 2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black out screen after 3 weeks returning this mess. Completely stopped working.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Katt,
Usually, the following can be performed if the Chromebook will blackscreen or not boot up suddenly.
Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source.
If running it with battery only, please make sure the battery has an ample amount of charge.
If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings.
After doing this, please reconnect your AC adapter, do not power on Chromebook until battery was charged.
If you need further assistance with ASUS products, please email me at [email protected] and I would be more than happy to help.
Regards,
Rodel
ASUS Customer Loyalty
Tommy Lee
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned twice for repair still not fixed mouse pad sticks. needs to be replaced
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with the mouse pad. Can you please provide us with your case or RMA number so we can have our team look into this issue? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
A month-and-a-half the screen doesn't turn on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really dedicate scratches and dents easily i wouldn't recommend for anybody to get
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Pigpapa562,
Certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem.
Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Skip
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impossible to open with one hand. Very heavy, not very fast. Pass!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the device is unable to open with one hand, and it is not very fast. This is absolutely not the kind of experience we want any of our customers to have. For the best performance, please ensure to the keep the OS up to date and close all background apps that is not necessary for use. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Cheap product low lighting
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap low lighting will give it to my 6 year old Niece!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the lighting. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use, Speed, Touch screen
GREAT VALUE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased. Easy and quick to setup. Screen and speakers are great. Processor is responsive. Like the back-lit keyboard more than I thought. My use is mainly searches, viewing videos and listening to music.
I would recommend this to a friend - Pros mentioned:SpeedCons mentioned:Design
Great computing but someone should be fired
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Father's day present. Second ASUS chromebook. Fastwer than my granddaughter's Macbook. But, you see that "w" in "fastwer"? That happens all the time because I can't read the keys. Silver on silver? Which wiz kid came up with that? I have to adjust the backlight constantly just to see the keys. And, whoever developed this design never had to open it. A great present, I would not have bought this for myself. My 3 year old ASUS is still lightning fast and is a much better design.
No, I would not recommend this to a friend Nice laptop with few flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the thinness of this laptop and the overall premium aesthetic. The only things that aren’t perfect is the build quality (some areas are a little flimsy) and the touchscreen, which isn’t as easy to use and fluid as something like and ipad.
I would recommend this to a friendPicked out one of these for a friend ...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.She just needed a basic computer for email and web browsing, light document work, skype, etc. She didn't need the full Windows hassle, or the sky-high price of a Mac. This ChromeBook fit the bill perfectly. I set it up for her, and she is thrilled with it. Excellent display, plenty of storage and ports, big trackpad, fast and secure. Asus is a good brand, do not confuse them with Acer, who abandons their products right after the sale. ChromeOS is here now. Lots of good apps in the app store, all cheap or free, including a decent free replacement for MS Office. GMail is your best email option nowadays, and Chrome is the number one browser; Firefox is also available. Haven't really tried the convertible touchscreen, but it's a nice option to have. Built-in GPS would be nice too, but you can't have everything! Only real complaint is that the silver keys on the keyboard can be hard to read in some lights, especially strong side-lighting. It would be better if the keys were black, but you can move the machine a little and the problem goes away.
I would recommend this to a friendNice Computer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asus continues to make fine products. This Asus Chromebook is very attractive, and well built. It is very fast and has a beautiful display. I enjoy working on it and it certainly satisfies my computer needs. I would recommend this computer without hesitation.
I would recommend this to a friend- Cons mentioned:Ram
Old, Outdated, and Overpriced
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Older model that is now outdated with only DDR3 RAM that is not upgradable and a very slow processor. Very overpriced at the claimed regular price of $529 and rated mediocre performance in published reviews. Get a new or recent model!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LiveFreeNH,
I'm sorry to hear that you are unsatisfied with the value and performance of this Chromebook. This is certainly not the kind of experience that we want any of our customers to have. If the machine is not operating to your expectations, I would suggest contacting your reseller for a return. I will also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2103087227 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support