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Customer reviews

Rating 4.5 out of 5 stars with 839 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the positive impact of the touch screen, fast SSD, and strong performance of this 2-in-1 laptop. The ample storage and impressive graphics capabilities are also frequently praised, along with its relatively light weight and ease of use. However, some users mention concerns about the battery life and occasional issues with the speakers. A few also reported experiencing heat and hard drive problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 839 reviews
  • Rated 5 out of 5 stars

    great for editing videos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for editing videos and a good video quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ASUS SSD with Intel 1.7 = FAST !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive ! Super fast start up, cheezy assed speakers so ASUS throws in a mini woofer which helps. Speakers exhibit static sound every time I click another web site. Fails to connect to Wi-Fi quite often...geek squad says nothing wrong. Hmmmm

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this computer! Purchased for college,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this in the framing industry and it's great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer in affordable price. :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this computer and its not too expensive. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love!!! Great choice!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best machine ever!!! I would definitely recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My stepson loves it. It works as a laptop oh boys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lighting fast, 16 gigs of memory, 2TB hard drive +

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome computer for the content and price........

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good computer. Bad laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer itself seems more than adequate to accomplish the tasks in need it for. Unfortunately the unit I received had a defective battery. Not much of a laptop without that. New unit is on the way. Hopefully it will be better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some programs are still unable to work with 4k or Windows 10. Like QuickBooks... the display has issues. The facial recognition is kind of cool. I don't really use the tablet feature but it seems all laptops are switching to it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn’t last

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son who is a computer science major. Unfortunately after two years, it no longer works. We tried troubleshooting every possibility...I was hoping it would last through college.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    it was nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when i tried to use it in tablet mode it was keep switching to pc and back again. it got very annoying when i was trying to do work on it. other then that it was a very good 2 in 1.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was a complete joke. All the reviews look incredibly good online so I went ahead to purchase it. Ran incredibly slow, cannot run AutoCAD at all so I thought it was just one single unit's issue then I went back to Best Buy to exchange for the exact same model again. The replacement was still very slow so I went ahead and did a return. I noticed that the new ones they have in the store has black hinges while the one that I ordered has the silver hinges, maybe the ones that are currently in the store are the improved version of the 7th gen i7 one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    1st Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my very first laptop. Was recommended by Best Buy sales rep. Looking forward to using and seeing what adventures lie ahead.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Been in for repair 3 times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good thing I have Geek Squad! They did the repairs quickly and got my laptop back to me in no time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job. No problems. It does not cook breakfast for me or wash my back, bot it does get my email for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    an unrecognized brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    components similar to other laptops of different brand and even easier to use and charge

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ASUS Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy enough with my ASUS laptop -- it does what I expected it to do.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as fast as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed with the speed and the connectivity to WiFi keeps losing contact.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went bad. Best Buy couldn’t fix Asus couldn’t fix. Returned for my money back

    No, I would not recommend this to a friend