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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 671 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are satisfied with the fast performance, large storage, touch screen, and affordable price of the 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop. However, some customers have concerns about the battery life, warranty, build quality, and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 671 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Awesome Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't have asked for a better laptop! 4k touchscreen, 2 in 1 portability! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great laptop, lots of storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great touchscreen laptop that offers lots of storage. Highly recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super savvy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome computer with all the bells and whistles. Very reliable if your looking for a laptop to last for years. Better than Mac or Dell in my opinion. Asus is leader of tec world lowkey!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great laptop and value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my wife for doing digital artwork. She loves the screen and the speed!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer. But had not had it 30 days. Found it on your website for 350.00 less, could not take advantage of savings. That did not make me happy. Only be because I found it on your website and I bought it from u .

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Have had no problems with the laptop. It has speed boots up super fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's fast but I'm practicall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why the laptop is fairly fast it has issues with sensitivity. The mouse freezes a lot. There are not a lot of online information about the laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Perfect for those looking for speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the computer for editing GoPro videos. So far, it has been amazing! Great speed.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Fast computer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is super fast and works great. A little bit heavy but good for home use.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!! It’s been a year no problem and very fast

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus computer what a great computer. Fast which makes ability to work fast when working.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Nice 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it set up Seems really quick Great graphics Easy to use and nice to have a 2 in 1

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Awful computer. Do not recommend!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS Q536FD-BI7T15 - 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop has many problems and does not compare to my five year old N550JX-DS71T - FHD Touch-Screen laptop. I purchased the N550JX-DS71T brand new in 2015 for $800.00 (including $100.00 shipping), that I later upgraded with two 1 TB Samsung SSDs (850 Pro/850 Evo) and 16 GB RAM. Specifically, the ASUS Q536-BI7T15's tablet mode does not rotate the screen or adjust fonts as it should. ICEsound does not work correctly. Battery optimization is limited. The mouse often has intermittent tracking issues. The ASUS Q536FD-BI7T15's response time is also terrible in comparison to my N550JX-DS71T, which I wrote nearly 20 TB of data to. The HDMI port does not work. The laptop is also out of warranty and ASUS will not service the laptop without high cost. Numerous driver re-installations, OEM operating system re-installs, or clean installs, do not work. I recommend that Best Buy begins to sell quality computers, especially if retail price is much more than what devices are actually worth. Thank you for such a heinous product.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Darknorth,

      I'm sorry to hear about the various issues you have been experiencing with this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have tried various driver installations and Windows resets with no change to performance. Did you ever send in the unit for a hardware repair? Can you please send me your serial number so that I can investigate your case for quality control? Please reach out to me at [email protected] and include case #N200462607 in your email for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    great versatile, quality laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop seems to be of quality, is quite versatile for use as laptop or tablet. Is handy to take to the kitchen to use as cookbook for recipes we have in Word or Adobe. Muncy PA store was VERY HELPFUL in the purchase process and later. We look for it to last for many years.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great Laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the price is very appropriate with SSD. the technology is world class.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard disk makes some whistle noise at Maximum use! The speakers somehow pop and make popping noise! The hinges looks kinda weak and might be a problem in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    good value, great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a gaming computer to run my programs I work with. This is doing the job.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great processing speed and very easy to get started.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Perfect computer for my school needs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to use. Slim and light enough to carry around to classes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good performer..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to buy one..was first searching for a 1 TB SSD for the C drive. Discovered that I didnt need that much boot drive if there was a D drive for my data...lots of appraisal files and photos. This one has a 2 TB d drive that leaves the 256 GB SSD boot drive much more than adequate. Also the 16GB ram was needed as I work with dropbox always running...a real mem hog.

    I would recommend this to a friend
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