Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 671 reviews
(671 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the fast performance, large storage, touch screen, and affordable price of the 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop. However, some customers have concerns about the battery life, warranty, build quality, and fan noise.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fast
Rated 5 out of 5 stars
Good Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good one. I like it. The computer is very light and runs fast.
I would recommend this to a friend Rated 2 out of 5 stars
Fantastic computer. Fatal flaw.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this machine for about 10 months and have been thrilled in every way with its performance. The SSD system drive makes it lightning-fast. The extra on-board hard drive makes it perfect for video editing, which I've used it for successfully. Asus notably doesn't force a load of bloatware on me, and I'm happy with this machine ... Until ... After only 9 months, the power port has become intermittent. I'm very respectful and gentle with my laptop; I don't abuse it. A chat with Asus support led to the conclusion that the computer has to be repaired, under warranty, but that process will take at least two weeks. I didn't pay the premium I did to wind up, at a critical time, losing my computer for two weeks. A quick search reveals the power port is a known and frequent problem. I'd have thought power would be a feature that any manufacturer would treat as necessary. I'm very chagrined and disappointed. If you need a great machine for video editing, this one shines. If you need it to be reliable, move on.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model, we truly appreciate it. We would like to extend our sincerest apologies for the troubles you've had with the device and the inconvenience this may have caused. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. The repairs will be completed and unit will be send back to you as soon as possible. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Glad that I spent the extra money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman was extremely knowledgeable and had answers to all of my questions. This lap top is high speed and the programs that I have loaded are flawless. They took time to show my wife the operation features and explain operation where she understands how to use it. That is a good thing since this was a gift for her. She loves it. Thanks Best Buy!!!
I would recommend this to a friend- Pros mentioned:Touch screen
Rated 5 out of 5 stars
Great screen, real ease of use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen with 4K, real great to work with photo editing.
I would recommend this to a friend - Pros mentioned:Fast
Rated 5 out of 5 stars
very fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A well constructed machine. incredible speed for a laptop.
I would recommend this to a friend Rated 5 out of 5 stars
Awesome laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a Dell - Inspiron 15.6" 7000 2-in-1 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB - GeForce MX250 - 512GB SSD + Optane - Black then returned for just another $100 more. The experience is so much better especially with the touchpad where it does not catch your fingerprints residues so easily. Highly recommend it!
I would recommend this to a friendRated 4 out of 5 stars
Nice gun metal cover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is beautiful, light weight, fast, color screen is bright, the gun metal color is nice,, the key board should be more light up but just for my test, overall Is great laptop
I would recommend this to a friend- Pros mentioned:Gaming
Rated 5 out of 5 stars
Loptops
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rhey work great for my kids school work and for gaming.
I would recommend this to a friend - Pros mentioned:Fast
Rated 5 out of 5 stars
Very good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast and easy to get set up. Good quality display.
I would recommend this to a friend - Pros mentioned:Touch screen
Rated 5 out of 5 stars
Great computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer. Very easy to use and fast. Clear screen
I would recommend this to a friend Rated 4 out of 5 stars
A Christmas present for son
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have not used the computer yet because it was purchased early as a Christmas present for our son. It was such a huge sale and was stupid not to jump on it at the time.
I would recommend this to a friend- Pros mentioned:Fast
Rated 5 out of 5 stars
meets expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast and meets my expectations. Easy to setup
I would recommend this to a friend - Pros mentioned:Storage
Rated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Asus laptop is very well made with a ton of storage
I would recommend this to a friend Rated 5 out of 5 stars
Great Laptop for Multiple Applications
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. It works great for work (I’m in the field and use in my vehicle mostly) and when I’m not working I play a few games on it and have not had any problems so far with even a few recent games that have come out. Light weight and the touch screen is awesome. Also can’t beat the 4K screen, everything looks much better on it.
I would recommend this to a friend- Pros mentioned:Fast
Rated 5 out of 5 stars
Great computer with lots of space!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is great for tons of space and fast.
I would recommend this to a friend - Pros mentioned:Fast
Rated 5 out of 5 stars
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, easy to use, quick and runs smooth.
I would recommend this to a friend - Pros mentioned:Fast
Rated 5 out of 5 stars
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the resolution and speed of this new ASUS..
I would recommend this to a friend Rated 5 out of 5 stars
So fast!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a laptop for an architectural app. this was perfect and so light weight. Our old gaming laptop would freeze, I’m pretty sure it’s because it was 6 years old. If you’re not a gamer but you have programs that are really big! This is your go to. Even our co workers will be buying their own
I would recommend this to a friendRated 5 out of 5 stars
Great, Great 2:1 Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this a little over a year. For a laptop it was a great purchase. On my side I wish I had transferred the operating system to the normal hard drive freeing up the SSD but, i found work arounds. I will be looking to upgrade the SSD to at least 1TB in the next few months.
I would recommend this to a friendRated 5 out of 5 stars
ASUS shines again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned ASUS notebooks before, including a gaming G74, but this is the first 2-1 that converts to a tablet. Workmanship is top notch, and quality is as good as I’ve seen. Display is extremely clear. Even with a 1TB drive AND a 512 GB SSD, the whole package is extremely lightweight. Fantastic purchase.
I would recommend this to a friend










