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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 671 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are satisfied with the fast performance, large storage, touch screen, and affordable price of the 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop. However, some customers have concerns about the battery life, warranty, build quality, and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 671 reviews
  • Rated 4 out of 5 stars

    nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice laptop, only thing is that it looks a little smaill than other 15 inch laptop, the size is about like 14 inch laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Has everything I was looking for and more!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this computer for over a month now and I’ve been very happy with it. Fast, quiet and good battery life. The 4K touchscreen is great. My only wish is that it had a few more USB ports, but that’s a very minor, and so far, only issue so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my son to use with his Solid Works class. Working well other than a few minor freeze ups when it wasn’t plugged in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good solid laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touchscreen is a little too sensitive but other than that very good. Bright colors sharp picture good sound. Recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful and sleek laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With both the SSD and 2 T harddrive you can do it all and fast. The numeric keyboard is great for doing business. The display is beautiful. It sounds great too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works ok for a laptop with no cd rom drive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it is fast and reliable. Used mostly for work. I miss the cd rom drive, but an external drive works ok for my use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best open box I have ever owned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had some hiccups in the beginning. I do like this 2 in 1 very much. Boots up quickly and responds well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A lot of bang with this laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great computer. Not sure if I like how the keyboard tilts up when you open the screen. Guess I'll get used to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS is the real deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is the real deal. It has everything you could possibly want in a laptop and it is a 2 in 1 so you can write on the screen as well. Pen doesn't come with it, but we got the Bamboo one that Best Buy sells and it works well with this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, powerful, love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is been a great laptop so far. Tons of storage space, tons of RAM, seems to run basic games pretty good such as Warcraft. Also have used it for Photoshop and it does the job well. This is my first Asus oh, it won't be the last.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Attention- only works after few months of purchage

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop on 5 dec 2018 from best buy store in Cedar Rapids. After sometime I came to India. Initially it works very great , as soon as time fly its starting doing crazy stuff. Initial days I try to avoid those but suddenly my WIFI stops getting the singles and when I diagnose it, it saying code-10 error. After that I tried to talk with customer care then they provide me the old wireless driver. I checked on Intel there I found the latest driver. Then also my problem is not solved.(customer ) So I bought usb wifi adapter. Now when went to hibernate mode or sleep or shutdown mode then on the ASUS logo it got stuck. To avoid that I have to do forcefully boot. Now I realize that I waste ~1400$ on asus product. Its my advise that do not go with ASUS product as they don't care once you purchased the device.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Deepak,

      I'm sorry to hear about the issues with your laptop and ASUS Support. This is not a normal reflection of how our company handles customer service. Can you please send me the case numbers from your interactions with ASUS Support? We should have recommended you to use our official download page for Wi-Fi drivers, not from Intel. Please follow the link below to update your BIOS, Wireless, and chipset drivers. I would also recommend backing up your data and resetting Windows. At that point, you should have full wireless functionality. Please reach out to me at [email protected] and include case #N200606533 in your email for reference.

      Drivers: https://www.asus.com/us/Laptops/Q536FD/HelpDesk_Download/ Asus

  • Rated 4 out of 5 stars

    Just as good as my last Asus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reviews are right that the mousepad is funky but can be lived with. Otherwise I’m happy with it so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A nice purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a great replacement for my Sony VIAO that finally died after 5 years. I don't use it for gaming just Office, Quicken and Quickbooks. My only complaint is that sometimes the touchpad seems a little unresponsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Fast & Excellent Performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a notebook that was fast, with a sharp image. Good storage space, lightweight & with long battery life. Asus Q536FD-BI7T15 exceeded my needs and expectations by far. The best was the price at the time of purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This computer does it all!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, very fast, and enough storage I won't have to worry about what I want to save. I love having the tablet option when I am in a meeting taking notes- that I write using my pen. I am glad I made the investment in this computer!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great laptop, terrible cooling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware on this is good enough to run just about anything you want HOWEVER the cooling system is awful. It blows the heat out straight into the screen which causes the heat to build up at the top of the keyboard area. Also had some kind of malfunction where it fired the bluetooth card and deleted the network controller driver when I unplugged it so I'm stuck right now with no net access.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best PC I have ever owned, Better than my old desktop With 2 video cards. Beautiful screen, works great with Adobe lightroom and my canon camera.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it does the job. I do not like the on off button if you grab the laptop to set it down it can shut down

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase a computer on short notice because my last one crashed. So far I like the Asus and it meets my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 1 out of 5 stars

    Upset with ASUS...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this computer for more than a year and I was impressed by the great display and components BUT i have been having problems with the Wireless adapter.... it doesnt recognize it and I have tried many things, reinstalled the drivers, even reset the computer to fabric settings, losing all my stuff but there seems to be a general problem with this Wireless adapter. I did contact ASUS and they only sent me driver updates and other robotic responses that haven't solved my problem. I wish I had bought another computer... seems this model's adapter and the BIOS are not compatible after an update... There doesnt seem to be a solution for this......

    No, I would not recommend this to a friend
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