Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 671 reviews
(671 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the fast performance, large storage, touch screen, and affordable price of the 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop. However, some customers have concerns about the battery life, warranty, build quality, and fan noise.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Touch screen
Rated 1 out of 5 stars
Upset with ASUS...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using this computer for more than a year and I was impressed by the great display and components BUT i have been having problems with the Wireless adapter.... it doesnt recognize it and I have tried many things, reinstalled the drivers, even reset the computer to fabric settings, losing all my stuff but there seems to be a general problem with this Wireless adapter. I did contact ASUS and they only sent me driver updates and other robotic responses that haven't solved my problem. I wish I had bought another computer... seems this model's adapter and the BIOS are not compatible after an update... There doesnt seem to be a solution for this......
No, I would not recommend this to a friend Rated 3 out of 5 stars
Maybe not
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is great laptop... Awesome I really love it.. The only problem is that after I would say 3 months just lost connectivity for WiFi... I update install new upgrades offer by Asus and nothing... I just sent it back for repair and it was really frustrating
I would recommend this to a friendRated 5 out of 5 stars
Reasonable price for what you get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this machine to work as a photo editor and to be able to show proofs and final images to clients. The large on board storage and SSD speed with the 16GB graphics card make this an ideal choice for those purposes.
I would recommend this to a friendRated 5 out of 5 stars
Excellent CAD Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I run SolidWorks CAD (3D modeling software), the laptop handles it very well. Remember to open your graphics app's with the NVIDIA graphics engine (not the Intel graphics engine)!
I would recommend this to a friendRated 5 out of 5 stars
Love this ASUS!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this laptop, and after a very happy prior purchase of an ASUS that I owned for three years, another ASUS was my first choice. It's lighter and a little smaller than my prior laptop and I'm very happy about that.
I would recommend this to a friend- Cons mentioned:Battery life
Rated 1 out of 5 stars
Worst Asus laptop I have ever purchased.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 5th Asus laptop and by far the worse. Here are the issues. - Laptop Battery Died after 4 months. Now I have to wait 4 weeks for a replacement battery. - The entire frame makes the laptop extremely hard to carry without it slipping out of your hands. - The trackpad is the absolute worse, the new updates make it inaccurate and erratic. - Because of the tank link finish, it's durable. If you're about to drop $1k+ skip this and get a better laptop.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Matthewdogg2512,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. Firstly, we would like to extend our sincerest apologies for the device battery dying after four (4) months and we truly sorry to hear that you are not please with the device frame design and touch-pad. We understand your device disappointment and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team for improvements. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Best Laptop Ever!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a laptop capable of running the Adobe suite of apps with plenty of speed. This one has been great! It was easy to set up and has been running fast ever since! The touch screen works great!
I would recommend this to a friendRated 5 out of 5 stars
So far, so good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first Asus and definitely not complaining. Definitely fast with great processing speed. Video and screen image is awesome! Only had a month but so far, no issues. Expensive buy but definitely worth what I spent.
I would recommend this to a friendRated 5 out of 5 stars
Love!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely in love with this computer! I would def recommend it and I would purchase another one! I have Always purchased either HP or Lenovo sooo I was skeptical at first but best decision as far as computers.
I would recommend this to a friendRated 4 out of 5 stars
Great computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dual drive, super fast! Very light, easy to use, touch or type is nice.
I would recommend this to a friendRated 5 out of 5 stars
Overall Amazing Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new labtop, It has amazing graphics and lots of storage. The processing system is super fast. We are so glad that we changed our mind and spent a little extra. So far this labtop is well worth the money.
I would recommend this to a friendRated 4 out of 5 stars
Trackpad not great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall nice for the money but the trackpad is junk. I recommend using a wireless mouse.
I would recommend this to a friendRated 5 out of 5 stars
Nice Laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't owned a personal computer in years. I decided to finally get one for various projects I'm starting, mainly syncing Christmas lights to music, and so far it's worked really well for what I need.
I would recommend this to a friendRated 5 out of 5 stars
Sleak and powerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is great. It looks very professional and it’s performance backs up its looks. The 4K display is stunning and the processing power makes using certain process intense programs run very smoothly. I love this lap top
I would recommend this to a friendRated 5 out of 5 stars
Amazing laptop for all-around use!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen, fast processing, love the tablet mode. I use this for my business and it does everything. It’s heavy enough to have that durable feeling, but compact and easy to carry. Can’t beat it for under 1k!
I would recommend this to a friendRated 5 out of 5 stars
Best laptop for engineering programs
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a college student, and I really needed a laptop that supported big programs like MATLAB and AutoCAD. This computer allowed me to have a lot of space for these programs. Easy to use! 10/10!!!
I would recommend this to a friendRated 5 out of 5 stars
Great Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing. It's my second one. Would still have the first one I bought 5yrs ago but it got damage. This thing has great screen images. Touch. Is fantastic. Super fast processing. Live the feel, every about it.
I would recommend this to a friendRated 4 out of 5 stars
Good performance for reasonable price.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modest computer for a modest price. Exactly what I needed for traveling.
I would recommend this to a friendRated 4 out of 5 stars
Keyboard does not really light up so
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard does not really light up so you can see them very well. Other than that it's been fine.
I would recommend this to a friendRated 5 out of 5 stars
Great Laptop for today !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, stylish , fast , easy to use! Has everything you need for today’s streaming, searching and playing! Gorgeous picture quality and flexibility to move keyboard out if the way for streaming shows.
I would recommend this to a friend










