Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the fast performance, large storage, touch screen, and affordable price of the 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop. However, some customers have concerns about the battery life, warranty, build quality, and fan noise.
This summary was generated by AI based on customer reviews.
good price, good performance
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the features meet my needs well. I might add touch screen features is doing over. But the trackball mouse I use pretty much negates the need for touch screen.
I would recommend this to a friendAsus
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my ASUS a lot. The geek squad was very helpful in picking it out.I use it at college for projects and assignments.
I would recommend this to a friendGood fast laptop, touchpad has issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm writing this after a few months of use. So far everything is great except the trackpad. It tends to freak out and becomes inaccurate for a few seconds but recovers itself. I returned it for another one and im still having the same issue. Battery life and screen clarity is great!
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Juan,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. We would like to extend our sincerest apologies for the track-pad not working properly and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team. We would be happy to assist you with having this issue resolved.
We are recommending to reinstall the touch-pad driver from the ASUS website.
1. Click on the link to save the file and to install go to your download folder and right click the zipped folder after the download is completed.
2. Choose 'Extract All'.
3. Open the NEW unzipped folder that was just created.
4. Then run 'Setup.EXE' file or 'PNPINST64' and the file type should be listed as an
"Application'.
5. Reboot the system after the install is complete.
We truly appreciate your feedback. If you need any further assistance please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
[Touch-Pad Driver Version V11.0.0.30] https://dlcdnets.asus.com/pub/ASUS/nb/DriversForWin10/TouchPad/Touchpad_ASUS_Win10_64_VER110030_DriverOnly.zip?_ga=2.202808722.2038730546.1575492653-91140355.1570645068&_gac=1.247443958.1573168896.Cj0KCQiAno_uBRC1ARIsAB496IW-ZBYhmh04wj7zKWyVdf90rsmre4p6GzgRQGV40Dko7Ci3yiDA-2IaAkpXEALw_wcB
Good laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop does what it needs to do and is easy to use.
I would recommend this to a friendBest value, excellent quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended. This is a solid, secure, fast laptop with quality components and high-end features. On sale now at Best Buy -- get it while you still can!
I would recommend this to a friend- Pros mentioned:Touch screen
Two years use was no good.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi and hard drive went out in less than 2 years. I think it was too much heat. Loved this computer, the screen was great. 1 for quality and 1 for value, Two years use was no good.
No, I would not recommend this to a friend Good for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great about this except the mouse pad. Very touchy!
I would recommend this to a friendfantastic
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love the amount of memory this thing has. Very slim and sleek design. I am typing this on it right now. I combined 3 old laptops into 1 with this
I would recommend this to a friendReliable but some quirky bits to it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for photography editing and work flow and it does that fairly well. However, the touchpad is inconsistent (not a major problem because I use a wireless mouse) and sometimes it reboots for no apparent reason (could be the OS ). Generally I'm happy with it.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Scotsmanstu,
I'm sorry to hear that you are unsatisfied with the quality of your touchpad. That is absolutely not the type of experience we want any of our customers to have. If you haven't already, please download and install any available Windows updates for your machine. I also recommend following the link below to update your BIOS and touchpad driver. If those suggestions do not resolve the issue for you, please reach out to me at [email protected] and include case #N200380090 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Q536FD drivers: https://www.asus.com/us/Laptops/Q536FD/HelpDesk_Download/
Amazing laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has an amazing picture, is very fast and has a huge storage capacity. I picked up an external 2tb hard drive to use as backup and am very happy with the setup.
I would recommend this to a friendLove it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This came in excellent condition and we have had no problems with it. The wife keeps telling me how much she loves it.
I would recommend this to a friendGreat laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop for work and a little gaming. So far it's very good. Very responsive. The design and display are great.
I would recommend this to a friendGreat purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the laptop. It is lightweight and easy to use. It is sad that it does not have a DisplayPort to connect my VR and play some games.
I would recommend this to a friendSo far, so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice and sleek laptop, runs great and reliable. Easily gets fingerprints on it, however, which is annoying, but it did come with a cloth to clean it.
I would recommend this to a friendGreat computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! We bought this because we liked our 9 year old Asus. This one works faster and a few more features. Perfect for our needs.
I would recommend this to a friendGood
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is well worth the money I was curious at first but I do not regret the purchase I recommend it to everyone.
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this laptop has been great. I was looking for something with a large hard drive but also ssd and not too heavy and this does the trick.
I would recommend this to a friendLove features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish video production was faster. But overall is great.
I would recommend this to a friendLove it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this computer so far. Everything about it feels quality! Very Nice! Hopefully it will hold up over time! My MSI did not!!!!!!
I would recommend this to a friendI like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up , Easy to Use , screen is super clear , buttons feel good , touch screen is super handy , battery life is great also
I would recommend this to a friend