Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the fast performance, large storage, touch screen, and affordable price of the 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop. However, some customers have concerns about the battery life, warranty, build quality, and fan noise.
This summary was generated by AI based on customer reviews.
Don't do it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I keep writing a review for this product and it never appears . . . Is it because I speak ill towards Best Buy and their inept service and extreme lack of pride in their job and zero empathy?! Or is it because this computer was a complete waste of money and Asus is asking it to be taken down? Asus needs to cowboy and refund me - Best Buy needs to cowboy up and do better - this is a horribly designed and engineered piece of machinery! Issues straight out of the box and Best Buy is passing the buck to Asus and Asus is passing the buck to Best Buy - grow up children and do your job and do it with pride and take responsibility for your actions - no urgency to resolve any issues and lots of shrugged shoulders! Hate that I ever purchased this computer and I'm done with Best Buy!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ghostwolf,
I do understand the inconvenience this may have caused you, your dissatisfaction with the quality of the product and your recent customer service experience. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
No.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi card crapped out within a year in both mine and my boyfriend's. When his broke, we thought it was a fluke. But then mine did too. So, bad computer is all I have to say. Can't use it for anything now.
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for college and it has lasted me two years before I have to buy a new one. I recently had an issue where I was not able to connect to any wifi networks at all. So, I took it into a computer repair shop and they said it was the wifi driver and the only way it could be replaced would be to replace the entire motherboard which would have been hundreds of dollars and not a 100% guaranteed fix. It worked well until I encountered this issue but if you're looking for a laptop that actually lasts, I would not recommend this one.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Needed Repair Right After Warranty Expired
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 18 months the display stopped working and needed to pay $700 to get it replaced. Also, the battery now dies after about 30 minutes of being unplugged.
No, I would not recommend this to a friend Blue Screen Constantly b/c power supply problem
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop gives me the blue screen of death literally twice per day, and linking back the error messages to (Error 41 kernel power) this is defective power supply failure. It is beyond the 30 day return period, so I'm torn now on potentially just throwing it in the trash and going with a non-Asus laptop to replace it. Wastes my time every single day.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear JoeRo,
I certainly understand your disappointment with the laptop and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
To resolve the power related error, please try to install cumulative WINDOWS Update in order to update the power management services within the OS. If this was already performed to no avail, please send it in for service.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Get ready for Repairs
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this computer about 6 months, It's been to Geek Squad more than 10 times. The computer blue screens regularly. The speakers have had problems. The keyboard has had problems. This is actually the second computer because the first one was replaced entirely. They have replaced almost every component on this computer. Its hard to use a computer when its always getting repaired.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Benjamin,
Thank you for your feedback on this model, We truly appreciate it. Firstly we are terribly sorry that you've had some many issues with the device. We do understand that you're disappointed with the device and we are very sorry for the inconvenience this may have caused. We do hope you give us the chance to prove that our products are incredible. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. Rest assured this will be noted to prevent recurrence of this issue. We are recommending to have the unit sent to ASUS for servicing. For further assistance please feel free to reach out to us by email: customerloyalty@asus.com. Please use a link to this review as reference. Have an extraordinary day.
Thank you for choosing ASUS.
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Noisy, buggy, slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touchpad would jump freeze or stop constantly. Something as simple as reading a Wikipedia page would cause it to whir like a jet engine. CONSTANT whirring, buzzing, clicking. For some reason it was incredibly slow as well. Kept it for a few days and brought it back. Absolute brick.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Smush,
Allow me to personally extend my humblest apologies for the inconvenience you have received with the freezing and the buzzing noise. I am very sorry that has been your impression of the product, I hope this will not be a long term lasting impression as I am sure that you have chosen ASUS as a trusted brand for excellence. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS.
We truly appreciate your feedback. For further assistance please feel free to reach out to us by email: customerloyalty@asus.com. Please use a link to this review as reference. Looking forward to your response in the future. Have an extraordinary day from ASUS.
Thank you for choosing ASUS.
Best Regards,
Don-Audria
ASUS Customer Loyalty US Support
- Cons mentioned:Warranty
Don’t buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have bought the warranty... less than two years WiFi blue tooth failed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Theguyguy,
We do understand your disappointment and inconvenience if you started experiencing issues with the WIFI and Bluetooth devices.
To resolve the issues, please verify if the laptop is within range to an established wireless router or access point and internet service is working properly. Also, please verify if the unit is running with the most current system update. Also, verify if the Bluetooth device being used is working properly.
If the above-mentioned steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Sales associates need better training in the elect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.your associates need better training. was told could lock/unlock doors from internet on pc and cannot. found this out after the sale.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Chris,
We do understand the inconvenience if you are experiencing difficulty or issue access the internet, if this is what you meant about lock/unlocking the internet.
Using the laptop, there are 2 ways to connect to the internet, either by using the onboard wireless device or LAN or ethernet controller. To connect successfully, the laptop needs to have access to a wireless router or Hotspot. For more details on how to connect to the internet, please go to: https://support.microsoft.com/en-us/help/10741/windows-fix-network-connection-issues.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Poor quality and poor internal design
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Intel wifi/bluetooth module stopped working recently. Ended up not being a driver issue, but rather hardware! So I figured I would just replace the module when I found it is hard mounted (soldered) to the motherboard! This is the first laptop I have ever seen with that configuration. For 600.00 you can replace the motherboard of course. I decided against in fear it would happen again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adboll,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
No longer an ASUS fan!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have long been an ASUS fan, but this laptop changed that! This was a replacement for the same model I returned bc of so many problems, and this one had numerous problems too!! And I was terribly disappointed with ASUS support, which is basically non-existent!!! I ended up with a Dell laptop and have been quite satisfied.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Dray,
Thank you for sharing your feedback on your experience with this model, we truly appreciate it. Firstly, we would like to extend our sincerest apologies for the troubles you've had with the device and on behalf of our technical support team for not providing the best support. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Can you tell us in details what is happening with the device? Rest assure this information will be passed on o our development team. For further inquiries please feel free to reach out to us at: customerloyalty@asus.com and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Dead at 1 year - will cost $1000 to repair?!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed! Bought this laptop as an open box for $900 exactly a year ago. Now it will not charge at all and PC repair and Geek Squad is saying it is going to cost over $1,000 to replace the motherboard. What a waste of money. I have had other laptops still perform even at 7-10 years old. I will never buy ASUS again. I feel scammed!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sherri,
If the laptop will no longer power on, charge the battery, boot up or it's just black screen, please do the following.
Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source.
Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again.
Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Horrible laptop - never buy from ASUS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse on the track pad jumps but that is ok because i use it most of the time with my wireless mouse. However, it really sucks that the wifi card died after 15 month of use. Now that is out of warranty I'm screwed. Never going to buy from ASUS...beware of the FD37 model which is probably the same crap different model number.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrReviewer,
We certainly understand your concern regarding the issue with the touchpad. It is a smart device, please allow some time to get use to the multi-touch function of the pad.
In order to improve the touchpad responsiveness and stability, please install all recommended WINDOWS Update. If you are accessing web applications, please verify if the laptop has access to an established router and internet service is working properly since this will affect the responsiveness of the touchpad.
Regarding the WIFI device, please try to update the driver if it is running with an outdated version. Also, try to uninstall the device in the Device Manager, do a system restart and let Windows detect the device and install the lastest driver automatically. Ensure Windows is running with the most current update and verify if the wireless router and internet connection are working properly.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life
Terrible battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent specs but a 4hr battery life with light use...not worth buying
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Tito,
Thank you for the review that the laptop has excellent specs. I certainly understand your dissatisfaction with the quality of the battery and your concern regarding 4 hours battery life with light use. Please disconnect the AC adapter and let the battery drain for at least 24 hours, longer time will allow to clear the memory completely and reset the hardware to default settings. After completing this process, reconnect the AC adapter and power on. You may repeat this step for a few times. In order to maintain optimum system stability and performance, cumulative Windows Update needs to be installed periodically. Also, have you updated Drivers & Utilities? You may download them from ASUS support website. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage. If you have any questions or concerns, you can speak to an ASUS live support agent 24/7 or contact me at cl-nina@asus.com. I would be more than happy to assist you.
Regards,
Nina
ASUS Customer Loyalty
Thought it was a great PC, turned out not to be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this PC through Best Buy web site, because the and they did not stock it in the store. ??? Had this PC since 11/14/2018 and the rubber guard on the bottom of the screen has come off already. I guess that is what I get for not getting a Dell. I know it sounds trival, but when you spend $1650.00 you would expect more................and the PC rocks on a lap board
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Grant,
I certainly understand your disappointment with the quality of the product and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
TERRIBLE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.July this thing crashes and can't find wifi! Geek Squad can't fix. I ONLY USED FOR WORK and didnt download anything! I have had MAC for a reason my entire life, until my works Teleconferencing required windows. I am a doctor having to do telehealth and now what... I get to buy a new computer. It will not be an ASUS.
No, I would not recommend this to a friendPoor WIFI support
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before 2yrs lost wifi connection. Geek squad cant fix it.
No, I would not recommend this to a friendWifi / Bluetooth Failure
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy with the speed and capability of the laptop until about 15 months after purchase when the wifi and bluetooth stopped working. Tried to get it repaired and it is a hardware problem with the card but no one will touch it because it is soldered to the motherboard.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PalmerCA,
We do understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. If this is a hardware issue, we recommend sending it in for service. A RMA number is required in order to send it in for service. Please follow the online RMA instruction posted at: https://www.asus.com/us/support/article/818.
If you need more information or further assistance with an out of warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
So much for Geek Squad certified
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I would give a 4K laptop a shot. Seemingly it requires an Intel I7 processor so I went that route. Thought I would save a few bucks by getting the Geek squad certified refurbished unit that was offered. Computer came but when plugged in wouldn't charge the battery. So much for Geek certification.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ontheroadjg,
Thank you for writing a comment for the product. I do understand your disappointment if the system will not power on or boot up from the get-go. Usually, you will do the following to resolve the issue. Try to do a power cycle a couple of times. Shut it down completely, wait for at least 10 seconds then power on. If it still won't power on, please repeat the power cycle process again. Please verify if the AC adapter was properly connected from the laptop to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Five star then ZERO star....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased June 15, 2019 for my freelance marketing business worked GREAT...until Sept 15, 2020...one year, three months. Now It doesn't see the D drive at all and is unusable. NOT HAPPY. Now I have to pay for service for a one year old computer. NOT HAPPY!
No, I would not recommend this to a friend