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Customer Ratings & Reviews

Your price for this item is $1,239.99
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The comparable value price is $1,549.99

Customer reviews

Rating 4.2 out of 5 stars with 671 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are satisfied with the fast performance, large storage, touch screen, and affordable price of the 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop. However, some customers have concerns about the battery life, warranty, build quality, and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 671 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I purchased this PC after an HP literally died on me after I set up Cortona (and I bought that PC new also). Haven't had any problems with this outside of a feature accidentally being triggered (it is very sensitive to touch). Runs very well. I play 1 downloaded video game and browse the net HARD (lots of browsers, pages and sites open at once, often). It handles very well. The graphics are amazing also. I have yet to use it as a tablet but sure it will continue to preform.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Storage

    Rated 5 out of 5 stars

    Great computer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of my fastest & lightest computer the I own. Storage is great w/256gb sdd & a 2tb hard drive. This a great computer!!!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Good Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is that it does not have a DVD player and I have had to order an external one. Otherwise it is fast and so far has worked well for my photography. My older machine could no longer handle the demands of my photo editing software.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Fast and Works.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, only 2 problems I have is battery life which with the way I use it only gives me 3 to 4 hours of unplugged use, and no Ethernet Port since I like to be a Hard wired into my Modem when WiFi I have weak Wifi signals in one of my Rooms. other wise It works well enough.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Was Sceptical of a Refurb. But Great for Graphics

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a laptop with a high powered video card to support some robust animation software...but didnt want to drop $3K. Took a chance on this refurbished model...and it was honestly as good as a new one at less than half price. I would confidently buy a refurb from Best Buy again. And, while this model was designed as a "gaming" computer, it also has the ideal specs to run high end animation creating software (Realusion & Character Creator). Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great laptop for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and nice computer! Price is also good... the only problem will be battery life but other than that is good.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Fast laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the laptop at an amazing open box price and couldn't be happier. Beautiful screen and lighting fast. Great computer.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Storage

    Rated 5 out of 5 stars

    ASUS Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop with plenty of HDD space for files and fast working laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this sleek computer is powerful and sleek. It processes information quickly and has an outstanding picture.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 5 out of 5 stars

    Great computer for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer because need alot of space for school and enough memory. Perfect computer at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Fast, Durable, Effortless Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. It plays all the games I could want without a hitch, IR camera works perfectly everytime, strong & durable and minimal fan noise when put under a lot of pressure. Helped me through hours of papers & research for classes (ran smoothly with up to 15 tabs on Chrome open and 3 Microsoft Word Documents) and YouTube playing as well. Honestly, my only complaint is that it really attracts fingerprints, but with a nice skin & screen protector, it's not that big of a deal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    4 blue screen problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop in black friday 2019. I really loved it before I started to get blue screens. After the first 2 blue screens I thought that by using a cooling pad I wouldn't get more problems but today I got my fourth blue screen. All these happend while using python. I want a to know how to fix this problem.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear MicheP,

      I'm sorry to hear that you are experiencing sporadic crashing with your laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. As a first step, I recommend following the link below to update your BIOS, VGA and chipset drivers. I also recommend checking for any installing any available Windows updates. What kind of programming are you using with Python? What error code are you seeing when your machine has a BSOD event? Please reach out to me at [email protected] and include case #N200361024 in your email for reference. I'd be happy to help you troubleshoot this issue in more detail.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support

      Q536FD drivers: https://www.asus.com/us/Laptops/Q536FD/HelpDesk_Download/ Asus

  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Great 2 in 1 thus far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed is decent, swapped standard HD for 2 TB solid state, battery life is good and tablet features are good as well. Sometimes there is a glitch with screen orientation when transitioning to tablet mode, but overall I am pleased. Bamboo stylus works excellently.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems other than the battery is slightly lacking but the power is there and makes up for it in a big way.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Storage

    Rated 5 out of 5 stars

    excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i get the job done. fast and reliable latop and has the capacity of storage that i needed

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great keyboard with number pad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed, keyboard keys feel and response including number pad that isn’t narrowed like some out there. The touch pad is very intuitive. I usually don’t use them, but this one has been so user friendly that I haven’t even looked for my wireless mouse. And the touch screen is user friendly as well. It has facial recognition to log in if you choose. I take it back and forth to work easily. The bag I carry it in is actually heavier than the laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great look but it overheats

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these laptop for a business, not a fan of a laptop to start with, it sat in the box for 2 weeks before I actually need the use of it (since I bought it on sale and my business wasn’t open yet) after doing casual work on the first week it crash twice with the blue screen, took it to Best Buy and was told they could t accept the product back also geek squad couldn’t solve the problem. Here iam with a nice looking laptop that’s only good for casual Netflix or facebook. If I use Microsoft word or anything it will over heat and you can feel the heat by the screen lower side. Here’s my review after 4 months later of wasted money

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast, Storage

    Rated 5 out of 5 stars

    I had the earlier version

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a must have. I love it. It has great storage and is soooo quick! I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    great laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the 2-in-1 feature! Love the storage capacity! However, the audio sounds a bit low. Aside from that, i can connect my smart phone too and access my mobile apps and calls and texts. Very simple & easily accessible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am giving ASUS a second chance on this laptop. I feel my previous ASUS's lifetime of 3 years was disappointing for the price I paid. I like the lit keyboard feature and well as the pantone color calibration (I think that's what it's called) as I edit photos. I would wish that they had another USB port as I use one for my mouse, one for my Passport backup. I usually download GoPro files so that's why it would be nice to have another USB port. All in all it's a very nice laptop and hopefully it'll last longer.

    I would recommend this to a friend
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