Customer Ratings & Reviews
- Model:
- C536EA-BI3T3
- SKU:
- 6449514
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the large screen size, touchscreen functionality, ease of use, and battery life of this 2-in-1 Chromebook. Many appreciate its performance and find it attractive for the price. However, customers are negative about the device's weight and some experienced excessive fan noise. The sleek design was also frequently praised.
This summary was generated by AI based on customer reviews.
Display flickers constantly....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chromebook works well and is sturdy. Unfortunately, the display flickers constantly and is very distracting. :( Otherwise, this would have been perfect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the screen flickering. This is absolutely not the kind of experience we want any of our customers to have. Have you tried to use a different power outlet? Have you updated to the latest OS? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Poor speakers and dim/dull display
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display on this Chromebook is extremely dull and quite dim. Even on the brightest setting, indoors. The speakers crack horribly on one side.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jazz,
We do understand your disappointment and the inconvenience this may have caused if the screen and audio didn't meet your expectations.
The screen resolution is Full HD, adjusting your preference inside the Display settings will enhance viewing experience. The audio comes with a high-quality speakers and supports surround sound system. For better listening pleasure, we recommend using a wireless headset or external speaker system.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume cuts in and out on this brand new laptop. I'm hoping I can return it for a replacement. Otherwise I like it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tville,
It's unfortunate to hear volume cuts in and out. This is not the kind of experience we want our customers to have. Have you tried to re-install the driver? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix the Sound (Speakers/Microphones) problems on ASUS laptops - https://www.asus.com/us/support/FAQ/1015070/
Not so sure!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it was a great computer at first but now it keeps resetting on its own and booting me off and I’ve only owned it for a month or less
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TomC, We're sorry to hear that the unit keeps rebooting and I am happy to help. Were there any hardware or software changes made to the device? Please send us an email us at "customerloyalty@asus.com" with this link and we will explore every possible avenue to address the issue the best way we can. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Flickering
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop open box and within 1 week already noticed that the laptop screen started flickering.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear George,
It's unfortunate to hear that your screen is flickering. This is not the kind of experience we want any of our customers to have. Have you updated the graphics driver? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015072/
cheap and not well made
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a cheap computer. the keyboard stops working when it goes to sleep then i have to partially close and open the screen multiple times for the keyboard to wake up. spend you money on something else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bbrown,
We're sorry to hear about the unfortunate experience you're having with the keyboard on this model. Please allow ys to make your experience with ASUS a better one. We would recommend that you back up your data and perform a powerwash. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Best Buy may not be the right choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed. We are techies and have yet to use the chrome book. We called for help and were instead told to have geek squad do it (for additional cost) . I had expected I would receive the help we needed with a purchase. I couldn’t answer many of the survey questions because we still haven’t been able to use it.
No, I would not recommend this to a friendShould have went through Amazon.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it for our son to do school work on a week after he started using it screen had problems and Best Buy said our two weeks were up so they couldn't do anything about it because we didn't buy their overrated protection plan that is almost $200 a year, so now trying to get a warranty through the manufacturer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raindanss,
We certainly understand your disappointment and the inconvenience this may have caused if you have issues with the display within week of usage.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Horrible Build Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm shocked that this product ever made it off the factory floor. Terrible build quality. The trackpad rattles like crazy with even the slightest touch. I had high hopes for this Chromebook, but the build quality is so poor it's going straight back to Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the trackpad rattles. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Under delivered, over promised.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They should get a zero. Paid extra for faster delivery, two days have past and no chrome book. Called the Store, caught up in a two hour phone game. Going back to the store to get my money back. To add to the insult, the store clerk did not know what he was doing and I was not able to track the purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you didn't receive your Chromebook. This must be frustrating to you, certainly you can have this resolved by your POP. If you have any concerns about another product, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Expensive Chromebook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was a bit expensive so I returned it to store- looked nice
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fuzzie, We appreciate your feedback on this model as this will aid in any improvements that need to be made. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this chromebook does not come with stadia pre installed the so called harmon/kardon sound is worse than a bluetooth speaker from the dollar general. the geeks squad would not help! the battery life is certainly worse than 12 hours (try 6 best buy) do not buy worst ''premium" chromebook u can buy
No, I would not recommend this to a friendMs Rachael
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome computer i love it and I will recommend it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ms. Rachael,
Thank you for taking some time ot write a comment for the product.
It's great to know that you love the Chromebook and you are recommending it to others.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Chromebook suck
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chromebook suck. Switching to an HP you forget your password on a Chromebook you lose everything. Even if it is the right password.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bkk1,
We certainly understand your concern on losing your data on a Chromebook.
All data are automatically saved in the Google Drive, without the fear of losing anything if the correct password is not being recognized. To resolve the issue, login to with your Gmail account on any PC and do a password reset. The Chromebook password is your Gmail password, also.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don't waste your money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer can't keep a connection to the internet. Not the internet issue, has a strong signal but can't ever connect. Total waste of money and apparently two week window for return. Chrome won't even open reliably on a Chromebook!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AliTim00, we're sorry to hear that your unit is continuously loosing connection and we are happy to help you. Were there any software or hardware changes made? Have you attempted any troubleshooting steps towards this? Please send us an email at "customerloyalty@asus.com" and we will explore every possible avenue to address the issue the best way we can. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Just won't turn on
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just stopped working. Thought it would be ok but I used it this morning, now just black death screen. I had told friends to check it out, now I'm going to have to tell them to stay away
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanielS,
We're sorry to hear that your unit stopped working and that you''re experincing a black screen. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting steps: https://www.asus.com/support/FAQ/1014276/
Defective and dangerous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this in less than a month. The screen had a minute crack. It failed to read my external drive. Within 10 minutes of turning on, the bottom got hot and gave off a burnt plastic and electrical smell
No, I would not recommend this to a friendPiece of garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought in November for my daughter's Christmas present. Two weeks out of the box, it stopped holding a charge. It barely even turns on. And now I'm outside the window for a refund. What a piece of garbage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChrisR,
We're sorry to hear about the unfortunate experience you're having with this model. We would recommend that you perform a hard reset on this model.
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
If the issue persist, we would recommend that you have the unit sent in for servicing so we can hve our team look into this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
chrom book.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like it would like to return it. will not do photo things I need it to and the sells person did not tell me about that. I needs something I can edit photos on and send them out. My programs will not work on Chrom book.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas, we're really sorry to know that this device didn't meet your requirements. If possible we do recommend returning it to Best Buy for a refund or a replacement of a similar device with Windows as the operating system instead of Chrome OS so that you're able to perform your photo editing. If you have any concerns about another unit, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Leonardo,
ASUS Customer Loyalty US Support
It's a chromebook...
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a huge and heavy chromebook and it has all the issue a regular chromebook does: nothing. I'm not the target audience, maybe it will be great for someone else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChaChaChau,
We appreciate your feedback on this model. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support